Costco Tire Center

Most Recent Comments

• April 2025 by Jojan Paul
  Good 👍
• March 2025 by Corey W
  How about a dedicated line for picking up keys after new tires are installed and paid for beforehand? I stood in line for 20 minutes to tell the guy I got a text that my truck was ready to go. 15 seconds later he hands me a slip of paper and my keys.
  
  Why do I have to stand and wait 20 minutes to get my keys while people in front of me use the time of Costco personnel to research which tires to buy, what batteries they should get, ask if they can get tires installed with a walk-in appointment, etc.?
• December 2024 by Jay Reddy
  Worst service, I have ordered 2 tires for
  One car and 2 more tires for another car, who ever ordered they did order wrong tires, I ended up staying 4 hours at Costco for no reason.
• September 2024 by Ashim Gajurel
  Not punctual at all.
  I had an appointment for 4pm. I got here before that left the keys and went shopping in costco. I got a call from them around 5pm saying it would be ready at 5.20pm. So, i got back out at 5.15pm with frozen and other perishable items.
  It's 6.20pm now, and i am still waiting, and they're still not done. Let's see how much more it takes and hopefully my food items will not be damaged by the time i reach home.
• September 2024 by Albert Moreyra
  I purchased 4 tires and scheduled an appointment. The clerk took my keys and said it would take an hour. I went to shop and bought perishables based on having my car complete. When i arrived an hour later they said it would take a half hour then another. When i was told the car was ready apparently the manager was frustrated. When i went to my car this what i saw. It was obvious they didn’t take any precautions to keep my car clean. Truly disappointed!
• July 2024 by Naresh Dhaubanjar
  Worst experience. Worst decision to go there to change my tire. They damaged my wheel cover and denied the responsibility. The claim department told me that the wheel cover was already damaged when I brought the car which is completely wrong. Nobody has touched the wheel cover since I bought the car. They asked me to provide evidence that it was damaged in the shop. Avoid this tire shop. They won’t care if they damage your vehicle. No wonder they have so many negative reviews.
• June 2024 by Manoj
  Bad front desk customer service is nightmare.
  You would be treated better at gas stations.
  Was there for tire rotation came back with bad mouthed rude front desk employees.
  
  Costco should close tire service at this location
  
  I have experienced worst kind of behavior from tire center employee ever in my life
  
  They are worst than local service center discounttires midas sams club combined
  
  Not sure if you get fired from all of other store for your rude behavior you get job at this location. Bad customer and rude behavior must be skillset to get job at this location.
  
  Costco tire has worst customer service at this location
  
  It better to avoid this location especially for tire services i would recommend visit plano location
  And aslo file customer complaint for every rude behavior customer has to go through.
  
  They are rude not sure whats entitlement. Even employee can get rude in front of supervisor while supervisor is speaking to customer
  
  This was most bad experience in my life from any costco employee ever.
  
  While i was speaking to supervisor the guy with name tag “nikka” put in middle of conversation and says “he need to stop talking and get out of here”
  
  Never heard from any store employee while being taken care by supervisor.
  
  Supervisor knows is a toxic employee so he walks away and comes back again to speak.
• June 2024 by Robert K
  I blew a tire on the highway. Was ready to replace it. Nikko at the front desk asked me if I purchased it at Costco . I sail I wasn't sure. He had me pull up my cay and he checked the tire and verified it was purchased at Costco. Great service they replaced it under warranty. Nikko. Was excellent.. he went above and beyond. Thanks Costco great service.
• May 2024 by Albert Wiersch
  Did a decent job although the tire pressure they put in my tires could have been better (one was fairly overinflated).
  
  Costco the price of Discount Tire with a Michelin tire deal so I went here (plus I really like Costco in general). There's room for improvement though in several areas like the appointment website... but nice thing is you can shop Costco while you wait.
  
  Probably best to avoid times and days when they are busiest.
• May 2024 by Maria Hamud
  Terrible, terrible experience with this Costco’s Tire Center which is so unfortunate! I would have given zero stars if that was an option. They broke something, placed it in my passenger’s seat, and then advised me to take it somewhere else to fix what they had done. What was the point of coming here for service when I could have chosen any other tire center to complete the job successfully and without any damage initially? Additionally, the manager Abi is extremely unprofessional and would benefit from both customer service and managerial training. After escalating the situation to the supervisor of this Costco, Martin and contacting Costco Corporate, I am now awaiting final response of how they are going to handle this situation. Until then, save yourself a headache and take your vehicle anywhere else.
• April 2024 by Val Notman
  Ohh the silliness. Book a week in advance. Show up early. Bring my sprinter in. Very friendly counter rep. Drop of my keys. Get a call a few minutes later saying my tires are too old to rotate. Understandable if they didn’t want to patch an old tire but rotating and rebalancing cause tires are too old is just silly. I ask for a policy stating they can’t rotate old tires assuming they could look into it and realize it was a mistake. Nope. I get some more silly explanations now how they can’t rotate sprinters pre 2010 cause they don’t have the lift specs. I try and guide her through why that is and tell her that they need to look up dodge lift specs for pre 2010 sprinters but she just won’t hear me. Even though the frame on these sprinters is exactly the same from 2007 to present. Down to the exact bolt size. But I did have a discussion about lifting the van with the very friendly sales rep before hand who told me they could work on sprinters now. Seems clear that she was looking for an excuse not to back down from a silly decision she had made earlier. An ounce of humility would go a long way here. If I have any of these details wrong please let me know.
• March 2024 by Laura D.
  Always accurate and always fast. Great location. We frequent this store. Sunday traffic is usually packed but the lines more quickly if you have a few items or use self checkout.
• February 2024 by Matt Sims
  The Tire Center did not answer their phone on Wed. 2/28 all morning, so I couldn't make an appointment. I assume they are busy, but having insufficient employees on hand to do the work and answer the phone is management's fault. The Southlake Costco Tire Center had no problem answering the phone.
• February 2024 by Tysin Cain
  I'm pretty shocked to see a Costco employee yell at a customer in the tire/battery side about a VISA refund around 4 pm 2.3.24 I shop here all the time and never have an issue on the grocery side I even own stock in this company and this didn't sit well with me. I'm pretty sure it was the first guy with their pictures on the wall to show who they are. I go here weekly, but this was very unprofessional and thinking of escalating this to district VP. It was very sad to see this today ?
• December 2023 by Paul Devlin
  Michael is mean to customer