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March 2024 by Laura D.
Always accurate and always fast. Great location. We frequent this store. Sunday traffic is usually packed but the lines more quickly if you have a few items or use self checkout.
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February 2024 by Matt Sims
The Tire Center did not answer their phone on Wed. 2/28 all morning, so I couldn't make an appointment. I assume they are busy, but having insufficient employees on hand to do the work and answer the phone is management's fault. The Southlake Costco Tire Center had no problem answering the phone.
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February 2024 by Tysin Cain
I'm pretty shocked to see a Costco employee yell at a customer in the tire/battery side about a VISA refund around 4 pm 2.3.24 I shop here all the time and never have an issue on the grocery side I even own stock in this company and this didn't sit well with me. I'm pretty sure it was the first guy with their pictures on the wall to show who they are. I go here weekly, but this was very unprofessional and thinking of escalating this to district VP. It was very sad to see this today ?
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December 2023 by Paul Devlin
Michael is mean to customer
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October 2023 by Brian F.
0 stars to their tire service dept. 1. They will not fix emergency flats unless you schedule an appointment. So next time you have a flat tire make sure to plan it in advance and schedule appointment. I had to practically beg manager to fix a tire with low air pressure 30 minutes before they closed. Guess they expect customers to swap spare and wait 2 weeks out for repair.! 2. They will not fix flats where fix a flat was used. On a late Sunday night cross country trip had no other choice to use fix a flat for tire slowily using air pressure. Chose this option given time of day no light and lack of shoulder on highway. The tire crew and manager refused to fix a simple flat over 1 inch from the sidewall because a slight amount fix a flat was used. The size and location was well with in Michelen standards for repair. Instead the he manager wanted me to buy a new pro rated tire for $100 on a set of tires only 6 months old Bottom line. You get what you pay for. They usually have the lowest purchase price but Costco will meet up ANY excuse to not service your tires, they will not accommodate emergency repairs - and they will fabricate any reason to sell you unnecessary new tires at your cost - so I assure you your total out of pocket costs for tires will far exceed their competition who UNDERSTAND simply emergency flat repairs
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August 2023 by Sarah L.
Don't expect anyone to go out of their way in the bakery department. I asked for a rainbow border and rainbow letters and they couldn't bother to call me and let me know they weren't going to do that. I put order in on Tuesday and picked up on Saturday. They had plenty of time to call and I would have gone somewhere else. I showed up on Saturday and the baker handed me the cake and walked away. Won't be ordering from their bakery department again. It's just lazy.
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August 2023 by Roque G.
Have been a Costco member since 2017 and have used my membership at clubs all over Texas with no problem. I was racially profiled at this Costco when I was asked to show my Costco ID at self checkout. I thought this was an odd request but gladly pulled out my membership anyway and was asked to see the back of it as well. He quickly snatched it up and did not want to give it back to me. I was the only customer that was asked to show their Costco card. He did not check anybody else's after. They asked me for my ID to verify that I was on the account and held me up for 15 minutes while they checked. I explained that my grandmother was disabled and physically does not leave the house. They made it seem like they were being gracious by allowing me to purchase the little produce I had to make dinner for my family. I will be contacting corporate.
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July 2023 by Jose Luis Duran
I wish I could give a - review, bought a set of new tires for my car and about 6 months later, they were making a loud noise, took my car to 2 different shops and they gave my the same diagnosis the tires, moved the tire that it was making the noise to the rear and the noise followed it, went to the tire service and they said that there was nothing wrong with the tire of course. I wouldn't recommend buying tires at Costco
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July 2023 by Vignesh D
About 2 hours wait time, which is normally how long it takes here to get new tires installed, or rotated.
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June 2023 by Kay R.
The most raciest costco location in DFW, all the employees looks down to other races except white people. I went to pharmacy to get help this white lady at counter ignoring me pretending she was doing something but she was on her phone. I waited for next person while she is on her phone. I was looking for probiotics which she said they don't have it she didn't looked what I was looking for. I found myself and yes have in raw 20feet where she was standing. Thanks for not helping me and for being raciest. This location's employee will say hi to the person in front of you and don't even acknowledge you while ringing your items. Zero customer service. I called the location and spoke with assistant manager Keith. He did not say that he going call back with updates or any. I wish I have an other location near me.
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June 2023 by Annie C.
What's not to like about Costco? Return policy is consistent from state to state. They take back items after they have been opened . I returned some fruit from a couple of days ago after I found mold on them. They have a list of your purchased items under your membership. Wishlist #1. I wish they posted the prices of gas so you can see it before deciding yo get in line #2. I wish there was a Costco car wash like at some locations #3. I wish you can order their sheet cakes at a smaller scale. Yes, I love their sheet cakes #4. I wish they carried liquor as they do in some states. I know it's due to the state regulations but would be nice to get it all under one roof and at the great Costco prices. I personally love the Costco vodka . #5. I wish they carried almond milk creamer and almond / cashew yogurts
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May 2023 by Name Withheld
It is pretty apparent that Costco is not really into selling tires or customer service at this location. They have gotten rid of any place in the tire center to wait, removed the bench, and are not all that interested in you being there. Their tire prices are about the same as everywhere else, and their selection is limited. Want an appointment? Go online and book two weeks out (they are not all that busy). Not sure what the attraction to Costco is these days.
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March 2023 by Zee
?Not Recommended, they just want to do new tire sale.
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February 2023 by Jeff B.
I seldom make it to this location versus the one in Alliance Town Center, but maybe I need to swap that out more often. We decided to do a run for regulars over this way for a change and it's a lot better, IMO. Right off the bat, despite being an older location, they're clearly less shop-worn, their entire supply of carts are like new. Shelves and aisles were just more orderly, etc. And the place is a bit smaller, which might be a good thing, 'cuz it's just less "garage sale-ish" mess about. The Alliance location has more stuff that has nothing to do with a "supply run" like clothes and books flat on tables, just unsightly clutter to get in the way of just getting those eggs and toilet paper. And I don't think it was my imagination that the staff was even less fatigued, looked more upbeat, probably because the workload is less heavy compared to the other locations.Anyway, even though it's a bit farther, we'll probably be coming here more often.I speculate some of why the Alliance location gets hammered harder is because it's the farthest north-west in the DFW area-ish, so the rural communities come to that one, not so much this one since it's deeper "in town".Anyway, if you're suffering a bit of Costco-dread, maybe work this location more in the routine, even if it is a bit farther, IMO.
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January 2023 by Sienna B.
This is my go to Costco. You can always find a staff member , rolling through the aisles , ready to answer any questions you may have . They always have the freshest flowers, and the cleanest aisles. Samples galore and the customers aren't as aggressive as the Lewisville location.
