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February 2024 by Daniel Sorensen
This location has the worst customer service ever. Very rude lady’s that work there. It’s like if you hate your job and can’t give outstanding customer service don’t work in retail.
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February 2024 by Paula Kasinger
Worst customer service anywhere ever.
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December 2023 by Joshua Chow
Nice staff, good selection, organized store
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October 2023 by Joe Mills
I love this place. Is it cheap? No. But the clothes will last you. The styles are outdoorsy, but not overly so. You can easily find mix and match classic casuals. The staff is helpful and polite.
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October 2023 by Averic Watkins
I had the worst experience here. The staff was very rude and frankly racist. I came in to exchange a few coats I had purchased online.The woman at the counter said, “how do I know you didn't steal this off someone's porch?”And I said because I have the email receipt and order information. And I'm not trynna get a refund, I just want to exchange them for a different size.And she said, “well it's my job to protect our customers from theft so I won't take those back”.She clearly had a problem with helping me because I had all of the proof that I purchased the items. I will not return to this location and frankly I doubt I will purchase from Eddie Bauer again.
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September 2023 by Mark Kimball
Eddie Bower is always top quality at reasonable prices... during sales.
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July 2023 by Rose Ray
If I could rate this location zero stars, I would. I went there today. The store was empty. The clerk never greeted or acknowledged me. I walked around a bit. A white woman came in and was greeted right away. Racist. Sorry Eddie Bauer you just lost a customer.
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May 2023 by Lorne Marcum
Prices have skyrocketed since last time I was there a couple years ago. Great location and lifetime warranty on products
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January 2023 by James Jennings
Bought 2 pair of pants for my wife the day before leaving for Europe. Not wanting to pack unwashed clothing, she washed them before packing them in her suitcase. We get to Europe to find they are to long. I tried to exchange them for a petite and was told because they were washed they could not be returned or exchanged and we are stuck with them now. Eddie Bauer will allow clothes be returned that are unwashed, and tried on by an unlimited number of people with unknown hygiene, but can't exchange pants never worn but washed? The snooty, very curt attitude from the old lady at the counter didn't make it any better. Good bye Eddie Bauer, will never do business here again.
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January 2023 by Jane Says
I will NEVER shop at Eddie Bauer again. Wanted to check on the availability of an item at my local store and was left on hold for 19 minutes before I was hung up on. Tried a second time and was hung up on after 18 minutes. So much for customer loyalty.
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December 2022 by rita marks
Very disappointed in this location. We're visiting from the Houston area, where we get greeted as we enter the store.Plus no help was offered, it was not busy.We walked out to shop elsewhere
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December 2022 by Riley Pena
Extremely rude staff member Sara (Sarah) at check out. Terrible eye contact, time of voice, and provided no solutions to a defect I had on my jacket. I hope management speaks with Sara about her dreaming attitude with customers.
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November 2022 by Richard Mullens
We visited this Eddie Bauer store for the first time today. It was an amazing experience. The employees were the absolute best. They helped us with every single question that we had an we had several. We also found some clothes (three shirts that I loved) but they didn’t have my size, so the manager on duty said that’s no problem, I will just order them for you and mail them straight to your house. And we will not even get charged until they are shipped. If we are ever in this area again we stop in to shop and to say hi. We highly recommend this store.
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July 2022 by Lonnie M.
This has always been a great EB location. The store is always clean and organized, and the staff is always friendly and helpful.
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June 2022 by Ricardo C.
You can always find interesting articles and nice clothing at this store. Expensive but what isn’t now days lol.
