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February 2021 by Doug Ellis
Christin and the other's are the Best!
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April 2020 by Michael Burns
We worked with Travis Parker to apply for the CARES Act. We had also worked with Travis previously for an SBA business loan for which we should have commended his and First Financial's assistance. It is easy to recommend good people and a good company, and I do highly recommend both!
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October 2019 by South Lake
Love their little tribute to the donkeys. Tellers are very nice and our daughters love visiting when the donkeys are out in the field next door
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October 2019 by Van Rangel
Please make things more convenient
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October 2019 by Janet Smith Winn
I was very pleased with the professional and personal service provided by Kami Graves and First Financial Bank. They exceeded my expectations and were awesome to work with. I would highly recommend their services to anyone.
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February 2019 by j s
atm's are always out of service during evening hours
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July 2018 by R. Smith
Terrible bank, we switched from Wells Fargo after 18 years of banking with them after their recent issues. I assumed moving to a small community bank would be great, #wrong. Their systems and processes are very antiquated; the login banking and mobile app are not intuitive, require different logins etc. Customer service #lacking: if you have issues, the bank customer service center closes super early 8 p.m. CST if there's fraud etc: you're stuck. Enabling the ability to transfer money from other institutions is a nightmare. I did the two-step verification of deposit amounts, the bank then requires statements from the institutions (anomaly that's not required by other banks), it was rejected and I wasn't proactively made aware of the issue. After several calls, I escalated to the local Officer. The issue was fixed but the same issue occurred when I updated to include another account. The staff initially seems friendly but once you encounter an issue they're quick to let you know "that's just the way we do it"....talk about stepping back in time. Needless to say, we're shifting our banking business again. I'm in technologycan't support an org as archaic and unwilling to evolve to modern banking standards and norms.
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February 2018 by debra busch
I had a horrible experience with the mortgage end of this bank. Re-fi in March and short $795 in taxes 9 months later??... What they told me in my meetings were totally opposite of what they did for me. They forgot to incorporate the increase that would be forth coming and placed last years amount..I would not recommend .
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January 2018 by Rhonda Rolf
Cumbersome, outdated processes and procedures which require customers to jump through hoops to accomplish anything. In this digital age, it should not take weeks and 3 or more snail mail letters to accomplish a transaction.
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November 2017 by Barry Cram
Highly recommend. Fourth mortgage with Kami and closed without a hitch!
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October 2017 by Cari Neubauer
Kami graves is great! She is very knowledgeable about different types of loans and goes over all the options with borrowers. She is very personable and keeps you up to date on the loan process all the way through to the closing table! I would highly recommend her to anyone searching for a home loan!
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July 2017 by Pete Maughan
Great service
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May 2015 by Cecil Griggs
They went over and above what I needed to make several loans. Would highly recommend them for all our banking needs.
