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November 2023 by olivia b.
the girls are excited about their jobs & fantastic at what they do! the store is beautiful! the clothes are so fun!! i will solely shop at this fp forever!!!
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November 2023 by Laura W.
Thank you Liz and the whole FP Team for helping me find the perfect outfit for the Gala I'm attending ! Y'all made me feel so loved ! Obsessed with my outfit!!!
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July 2023 by John & Heather Brown Bacon
Great shop, wonderful staff, and great clothing.
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May 2023 by Jessica Hernandez
Went in on April 24th, was not greeted or welcomed in—I was instead given looks up and down and my intention for coming in was to try on a new jumpsuit I had seen online. There were two other ladies in the store and I picked up the jumpsuit and was still not asked if I needed a fitting room, whereas the other two ladies were and I was right by one of them. I gave the two associates the benefit of the doubt and lingered right across from the cash register where they were and they still didn’t think to ask if I needed help or a room. I then go towards the fitting room and wait…nothing, so I pop over to them and ask if I could help myself to a fitting room and they of course say yes and nothing else. I felt so bad because I’ve never been treated this way. I love the Northpark and Plano locations where I’m always welcomed in, so this situation did make me get teary-eyed. I didn’t even try on and just put the items back and left. I thought later maybe it was because I had a free people bag in which I was carrying my jacket and they probably assumed it was a return? But regardless, I’m a manager at a premium denim store and I NEVER treat a customer like this even with a return—so it seemed as if it was a race thing. This location needs to be restructured, do better.
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April 2023 by james salvatore
Oh how I love this store, the employees are so kind & helpful. They helped me pick out an outfit for a date which I was soo nervous about but they made me feel so much better about it!! I’m definitely coming back again. Love you girls!
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April 2023 by olivia byatt
AHHHHH I LOVE FREE PEOPLE!!!!! the gals in southlake are awesome!!! super friendly little rays of sunshine!!! i always feel so special shopping in this store specifically!!!
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April 2023 by Alexi Ellsworth
Love these southlake girls! Definitely my favorite free people in dfw, they are always so attentive and kind!
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January 2023 by Loren B.
It's hard to argue with how *great* the clothes are here, even with the high stickers. It's a price point we do not really buy at. But, it's a fun boutique to frequent and find ideas for outfits that pop. Once in a while she finds something here and shops other places for the same brand and can find it cheaper. But, quality and fashion-sense run high here for sure.I'm not a huge fan of Southlake Town Center from a shopping experience perspective, mainly due to lousy parking. But, it's a lot of fun to shop and eat here. If you like hippy-cool mix and match pieces, Free People is a great place to look!
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January 2023 by Tess Hanby
My daughter shops here all the time. The staff treat her like gold. I have been in with her. The message above was people getting booted out for attempting to rob stuff.
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October 2022 by Maria P
The cashier young girl with dark hair, dark eyes and light skin working yesterday Thursday October 13 in the afternoon shift looked at my mom and me from head to toe in a disgusting way as if we didn’t belong there or something. I was ready to buy but the bad looks we got made us just want to go. We aren’t thieves, we were just dressing comfortable on our day off from work! ???????? Not shopping here ever again. Not online and not in person. To HAUGHTY people like that cashier girl, life will one day give her a good slap so that she wakes up and bursts her little bubble.
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October 2022 by Elizabeth Sullivan
I absolutely adore the southlake store! It’s beyond beautiful and the girls are so sweet and helpful!
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October 2022 by Carli Carpenter
Best store, best girls. Overall a dream experience!!!
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August 2022 by Lourdes Gilder
I’ve been shopping at FP for years and I never experienced bad service at FP until I walked into the Southlake store. Nonetheless, there were three associates chatting-it-up by the register, ignoring all customers while all the dressing rooms were a mess. Good times!!!
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August 2022 by Casey Smith
I love this store. Adorable clothes of great quality.
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February 2022 by Dan R.
Rude customer service. Walked in yesterday with my sister around 5:30pm and there were 3 female employees gaggled behind the counter talking and not one time were we greeted, helped or even acknowledged. Yet a lady walks in a min later and not only do they greet her they ask what they can help her with. Customer service here is either selective or simply atrocious!
