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March 2024 by David Cayll
Hair cut was great, but the way they handle the queue is not fair to walk in patrons.Online was a 69 min wait. I arrived and there was nobody waiting in the place and there were 7 people ahead of me in the virtual line. Once they checked me in I was still 7th in line and anybody who showed up who checked in online before me would get to skip me and whoever was waiting in the store.Good luck if you just walk in. You will have to wait for all the online people to go before you are served.I guess the strategy is to check in hours ahead of time and just skip everyone in line in the store.
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February 2024 by Darren Heinrichs
Jordan did an excellent job with my hair! She cut it to the style and length that I requested. This was the Southlake Town Center location.
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January 2024 by Ezekiel
Gave me a bald spot by a 40 year old do not go here
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December 2023 by Allison Leap
Love Jessica & Sara! Jessica has been cutting my hair for years! She is the best
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September 2023 by Ethan Jones
I went it to get a low taper and with the fringe just a little bit below the eyebrows and a day later I realized how much hair got cut off and now it looks like I got twice the amount of hair cut off than what I intended to.Service: Kids' cuts
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August 2023 by Jake Thomas
Customer for years. Fantastic place for a quick cut. Very friendly staff, always welcoming. Grateful for this place.
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May 2023 by Francisco Arredondo
Went last week to get a haircut. I regret it. Woman who cut me didn’t cut my hair evenly, not in my personal opinion as an uniformed customer but my opinion as a customer who’s got family in the hair cutting business. One side is so uneven, that I had a hard time believing they did this to me. I also have been itching my head for days. Individual who cut me should go back to school to learn when to replace clipper blades and how to evenly cut hair.
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April 2023 by Hripsime M
I've taken my 4-year-old son to this location 3 times. I just couldn't bring myself to pay $40 for a 4 year old's haircut in another place. However, the first visit was okay, a more or less decent hair cut. I decided on a second time and ended up with the same woman. A bit worse and uneven than the prior one so I decided to ask for another stylist next time. Today was that time and sure enough there was someone else working. Now, this young woman seriously had no idea what she was doing. My son's hair look choppy and uneven. She couldn't get her machine to work properly. She kept saying he's moving too much that's what this part is like this, or something with the machine etc... Anyway, I came home and literally chopped my his hair off completely because it looked terrible. I wouldn't recommend this location.Service: Haircut
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March 2023 by Vincent Kendrick
I struggled most of my teen years trying to find a hair stylist that understood what I was looking for, and was constantly let down after getting haircuts. I have been going to Josie for the past year, and she is INCREDIBLE, she makes me feel so confident after every single haircut, and understands exactly what I am looking for every single time. ??Service: Haircut
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February 2023 by Sandeep Shukla
I didn't like the haircut this time. Seems like she was in rush and trying to get me in/out as soon as she can so she can attend more people. When I got home I noticed it was not good. Will not have her cut my hair next time.Service: Haircut
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January 2023 by Jason Leap
Jessica, Sarah, and Mark (c) are the BEST! I drive 20 minutes one way just to get my hair cut in Southlake, even though there are much closer locations to my home.
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December 2022 by Heather B.
Walked right in and was greeted and served with kindness. Josie did a fabulous job and I’m super happy I walked in. Will be back for another cut soon!
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November 2022 by pburar1
Just went in to this location from out of town. Usually I dread going to new places to get a haircut but I needed one pretty bad. Jeni cut my hair today and it was one of the best experiences ever. She was super funny, chill and meticulous. I learned there’s a difference between plastic trimmers and metal trimmers. She had tons of good stories. Definitely a great chat and fun experience. If she was at a location by me I’d be a regular. She does great work.
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August 2022 by Emily Frias
I waited a week to post this review to give the business owners an opportunity to address my concerns but I guess it wasn’t important enough to them.Went in for a simple hair cut and the woman cutting my hair either didn’t know what she was doing or didn’t care. I walked out of the salon looking like I’d chopped my own hair off.I was a loyal customer of the Presidio Town Crossing Great Clips but will NEVER give my money to this company again after this nightmare. Not because of the bad haircut, but because neither the manager nor the owner/franchise reached out to me after contacting customer service twice.
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August 2022 by Torrey
When the women finished cutting my hair I asked for a towel to wipe the loose hair off the back of my neck and ears.She pointed to a towel next to the register. I picked up the towel, it was wet and smelled funky. I asked why the towel was wet. She told me she just wiped her hands with hand sanitizer on it.I don't know what makes her think that's ok or that I'd wanted to use a towel she just got wet with hand sanitizer. I didn't catch her name. But extremely unprofessional
