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March 2024 by Texas Salt
Vernon is amazing!
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March 2024 by Kristina S.
I cannot express how wonderful my massage with Nigel was! After years of jumping around to different locations and many spas around the globe, I’m elated to have come across his expertise. Nigel was extremely professional with a soothing demeanor. He has a penchant for addressing problem areas and providing an excellent personalized experience. I truly appreciate him and his skilled hands at this nice facility.
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October 2023 by Mary Mary
Absolutely unprofessional I called before I go and I asked you you have a time for a walk in the lady replied how long I said an hour she said yes if you can come in 15 minutes I said OK I am near you. I’ll be there and wait I went in there. A lady came out with very slack attitude and she’s like how can I help you when I told her about the conversation she said no sorry we are booked for the night her attitude was absolutely unacceptable unprofessional borderline, Rude
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September 2023 by Crescent Construction
John was excellent. My massage was peaceful and relaxing. I will definitely be back to see John.
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August 2023 by Vanessa Ramos
THIEVES! …that’s all I have to say about this place. Was a customer for YEARS and cancelled my membership (they did not give me a copy of my cancellation doc) after my massage therapist Angela left the place. Just called today to schedule an appointment with the credits I had left and they told they expired July 1st! Never received a call or email to advise credits that I PAID FOR were expiring. Extremely poor customer service!
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July 2023 by Gigi G
I got a membership after I got my first massage. All their massagers are great!! Very professional and effective massages. Customer Service is great as well. Highly recommended.
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May 2023 by Hedi Bradley
Wonderful atmosphere and so relaxing! My masseuse did an amazing job! Will definitely be returning
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March 2023 by Marleigh Richardson
I just received a facial and I ended up with Allie and it was the best facial I’ve ever had!! She was super gentle, especially with the extractions, and was super sweet the entire time!! Highly recommend going and seeing Allie for facials!!
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March 2023 by D K
Loyal Hand and Stone customer for years. This location claims to have tried to reach out to me for updated payment info, and after a few attempts, decided to just wipe my account and all of the credits that had accumulated in it.The manager is stating that I need to sign additional paperwork in person (this is not possible, I've since moved to another state) in order to use the credits I have already paid for.I will never use H&S again--what a shame.
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March 2023 by Sophie Cundy
I can’t speak to their treatments but after trying to book a last minute massage my husband was laughed at on the phone. Common courtesy and kindness should the bear minimum in the service industry but this entire conversation was bizarrely belittling. Hopefully no one else is treated this way.
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January 2023 by Angelina Warren
Paid for my bestfriend to visit for her birthday. SHE LOVED IT! Signed up for a membership following her appointment.
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December 2022 by Michele “TSA” Sellors
Have been a member for a year now. On my last visit in Oct I was notified I could only book out 2 appts for a specific highly requested therapist, therefore I booked 2 appts but could not get in for 3 months - Jan 2023. I go to massage for medical reasons so going months without one can cause me lots of back/neck pain so I went ahead and booked appts for a different therapist for the month of Dec to try which was the soonest they had. I was called today and advised I was not allowed more than 2 appts period with any female therapist. I had to cancel all of my appts but 2, so I canceled my other appts along with my membership. I would not have had an issue if they told me moving forward I could only do 2 appts for all female therapist but to call and cancel my already booked appts that they scheduled for me at the same time at my last appt. is ridiculous and very poor customer service and management.On a side note, the office person was very sweet and handled my cancellation professionally.
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November 2022 by Connie Emerson
To start- The front desk Gals Skylar and Hannah are absolutely amazing! Answered any and all of our questions.We got a couples massage for our Anniversary, and all of the staff were happy to celebrate with us! Very heartwarming.Angela was hands down, the best masseuse I’ve had. She listened and made sure I was comfortable every step of the way.Kim was stellar as well!Great team, great massage, great experience!Congratulations to this company for having the best staff!
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October 2022 by April Ryan
My friend recommended I try this spa and I was reluctant because I had a membership for years at another massage place. I have found an amazing therapist who has helped me with my neck and back issues. The staff are always friendly and very helpful. I'm glad I found this spa!
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October 2022 by Jenay Estrada
I came to Hand and Stone today for a massage and facial as a birthday treat. I had such a wonderful experience and service. My therapist was Vernon and he was a delight! Professional to the end and such a good listener! My Esthetician was Olivia and she gave such great advice for my skin care problem and also great communication as well. Those two gave me such a wonderful experience that I signed up for a membership and will be returning! Thank you again!
