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February 2024 by Danny Dowds
Veny was very helpful and gave us great ideas that we are looking at.
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January 2024 by Shannon McCurdy
Stephanie in Southlake was amazing! She was beyond helpful and we appreciated her patience and knowledge. She stayed with us until we completed our purchase and walked us out. I highly recommend working with her and Havertys.
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January 2024 by William Guthrie
Associate was both friendly and knowledgeable about the products available to purchase.
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January 2024 by Kenneth Green
Great Job
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January 2024 by Carrie Liu
Very disappointed in the lack of customer service and the poor quality of the items that they offer here. We purchased $10,000 in furniture from this store and one year and one month later we have a sectional that has come apart at the seam and a side table that has veneer peeling at the corner. The sofa we purchased a protection plan on because sofas naturally encounter a lot more possibilities for damage (although this part of our sectional is a part we do not even use where the seam ripped). Tables we expect to have normal wear and tear, so did not do a protection plan, but this is a clear defect. We noticed the problem two weeks ago and found out that the table is just one month outside of the warranty period. Had I called at the time it would have been just 17 days out of the warranty period. However, with the holidays I had been too busy to call. I was informed that I could pay $100 for one of their people to come out and LOOK at the damage and assess it. I would understand if I were months out of the warranty period, but being this close is really unbelievable. They responded that they simply cannot do anything because we didn't purchase the protection plan. I was amazed at how poor the quality is that of the three pieces we purchased two have defective components that require us to get repairs in just over 1 year. Due to the poor customer service, we will not be purchasing from them again. I would caution anyone from considering Havertys based on the poor worksmanship of their products and the very disappointing customer service.
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January 2024 by Christopher Rose
Friendly professional and easy to work with
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January 2024 by Mohammed Bari
Great customer service
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January 2024 by melomelodee
Maria was so helpful. Extremely professional, knowledgable, gracious, warm and friendly. I will be doing business with Haverty’s and Maria McGhee, for sure.
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December 2023 by Lora Pittman
Very friendly staff, knowledgeable, professional.
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November 2023 by Cmsu86
We had been working with Mikal. He wasn’t there today. Keith took care of us. Both were knowledgeable about the furniture we purchased. We felt like valued and important as customers. Thank you for your help
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November 2023 by Jennifer Meister
We have been trying to find furniture that felt like us, after losing everything to a house fire this summer. When I walked into Haverty’s it was late and our 4th furniture store that day. Our girls fell asleep in the car and my husband waited with them while I went inside to see if it was another bust. When I walked it it was welcoming and beautifully displayed! Vinni came right up and asked what I was looking for and took me straight to a dining room table she thought I would be interested in. I fell in love with it!! Then, Vinni brought over Jackie the designer to help me decide on what chairs would work best. Both Vinni and Jackie were so helpful at the Southlake store! They moved furniture around with me and brought in rug samples and I felt like they really wanted to help me figure it all out! This has been such an emotional process and I think my Mom said it best when she said I was smiling and so happy when I FaceTimed her. She said my happiness was showing! I can’t THANK Vinni and Jackie enough for being so patient, kind and helpful! I appreciate you ladies!!
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September 2023 by Sandy Olsen
Mikal was very helpful assisting me with a furniture grouping for my media room. He was very knowledgeable about fabrics, your customization options, and made several useful suggestions on specific items I was interested in. I like the selection of furniture available and being able to customize the pieces to coordinate with the look I was trying to achieve. The showroom is well organized, bright, and cheerful. An overall pleasant shopping experience.
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September 2023 by Joe Hall
Came in to buy a mattress and did so. We’re offered two free pillows with our purchase. Picked those out and then scheduled delivery. Everything went fine until after the delivery was made. Wrong size pillows were ordered, then had to go and exchange. Then, the wrong type of pillow was on the order so had to make 2nd trip. The mattress in store feels nothing like the mattress we had delivered. Now, we’re having to go back and forth to figure out if it’s the correct one or if it was pulled wrong from the warehouse. For something that should be rather simple, this has proven to be anything but.After further review, havertys decided to follow through on their commitment to issue a refund for the mattress. We are thankful for the quick resolution to our concerns and will return to buy other furniture in the future.
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August 2023 by Helen Hayes
Maria was exceptionally helpful and pleasant. We couldn’t have asked for better information and advice. She’s outstanding. The furniture will be delivered promptly as we hoped.
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August 2023 by Rudy Bo
Beautiful Maria was a pleasure to work with she knows her showroom and the class of the floor is excellence! Go see Maria at the Southlake Tx Haverty’s you won’t regret her delightful service
