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“Mr Gary Stokes was very Professional & Polite when i asked him all kinds of questions. When i returned to pick up my purchase, i even bought another gift. He answered every question throughly. I will be back to see Mr. Stokes again … Thank you Sir
P.S. we even talked about an old boss from 11-12 years ago … Mr. Zee White”
“Southlake location - very attentive and friendly from the moment we walked in. Associate asked the right questions to help me pick the perfect gift!! Hurst location could take a few lessons in customer service from these associates!”
“I had to replace the battery on my Timex Watch and couldn’t get the back cover back on after trying multiple different DIY methods. Went into Southlake Jewelers and they had were able to get the cover on immediately. Very friendly and great service. Thank you!”
“stopped in to physically see and try on some candidates for my first Rolex ... greeted at the door and welcomed in by Jesse Kelly ... immediately offered coffee/drink and a cleaning for the Datejust my wife was wearing ... relaxed, informative, and friendly conversation regarding both Rolex and Pieter Andries ... invited to see the (impressive) service center and jewelers at work ... while I understand the current (un)availability of Rolexes, all in all a VERY pleasurable experience ... while I left empty handed, I also left with a reasonable expectation of acquiring the Yacht-Master I fell for sometime in the not too distant future ... certainly my best watch/jewelry store experience ... Jesse and Pieter Andries will be my top choice if/when a Yacht-Master should become available ... thanx !”
“The staff at Rowan was incredible! They were thorough, clearly experts and explained it well to my daughter. She was very nervous but completely calm because they did it fast and well. We will never go anywhere else but Rowan!!”
“On August 25, 2020 my soon to be husband and I went to Gatehouse Jewelers to see about ordering a wedding band. We were able to order the one I wanted and have it shipped in time to fly out to Las Vegas the following week to get married. They told us they would have it in time and the ring came in on August 31st, 2020. The manager met me there for me to get it and Shawn and I flew out the next day and were married in Las Vegas on September 2nd, 2020. Very good customer service!”
“I was heartbroken to find my necklace broken after traveling Spain with it on every day of my trip. I accidentally snagged it on my grandson's car seat. Walking in to this store was such a pleasant experience as I was anxious the necklace was beyond repair. The staff was accommodating, helpful, and knowledgeable. I would like to extend a heartfelt THANK YOU to my new best friend, Shelbee, who fixed it! I will be shopping here for special occasions in the near future.”
“I wish they had more of a variety in lengths of tops and jeans and trousers. Quality is good and variety is excellent. Would also like more linen, cotton, cashmere without acrylic, etc.”
“My wife loves everything Brighton sells and I'm always able to find the perfect gift for her. Whether it's a nice handbag or jewelry, I'm able to find something she will love. The staff is very knowledgeable and helpful. Shelly and the other ladies were great.”
10AM - 8PM
214 State St, Southlake
Jewelry Stores
“Amazing team so gracious customer service ever !! i will highly recommend this place my girlfriends and myself had a blast there and were so refreshing to be ok to ask questions and receive a high ⭐️⭐️⭐️⭐️⭐️ Customer Service Thank you, Mercedes Smith”
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“We were greeted as soon as we stepped out of our car and were welcomed graciously into the store by Ken. My 17 year old son was in the market for a watch. Ken respectfully asked him some questions as to what he was looking for and his budget. Ken then proceeded to take him around the showroom highlighting watches that fit the parameters. Ken was very knowledgeable, professional, and friendly with us and made my son feel like a valued customer despite his youth. Thanks Ken for the white-glove shopping experience at Jared’s!”