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March 2024 by Jen
Susan the pharmacist and Jennifer the tech have always been super helpful. I’m very type A along with hyperactive, so basically I bother them all the time asking when and what time and they are so patient and helpful. I truly appreciate the help y’all!
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November 2023 by Crooked H.
I knew the first time I walked into this Kroger that it's a union store! I could feel it, see it and hear it. Unions are easy to spot if you have any experience with one. Not good, read this little book...I just barely gave this Kroger 2 stars, because their points rewards do add up nicely and put gas in my car regularly. Also, they have what I want but only because I know what they have. The variety & selection is terrible. Shelves are often low on supply & they've been out of certain items for months, and it's NOT supply, it's lazy ordering! The store is not as clean as a grocery store in Southlake should be. That may sound snooty but Southlake IS a wealthy area of DFW but many wealthy folk won't go here because of these complaints. This Kroger is a store that many joke about. This is a Union store and my experience with unions in aviation is they influence employees to be lazy. Unions make it difficult to be disciplined or terminated. Supervisors and managers have a hard time managing union employees because the union makes workers almost untouchable. There's lots of nice Krogers in DFW, the Southlake store isn't one of them. It needs a transformation.
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September 2023 by Tref Farmer
The staff are kind and helpful despite being busy.
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June 2023 by Lindsey C.
Prepare for long lines with no cashiers, or incompetent staff that do work the registers. Supervisors are beyond rude, or there's a mental disconnect that leads them to come off as inconsiderate, eternally short tempered, and unhelpful. Do not try to buy baby formula at this store - I've asked for help and have been told twice that the key to the locked case was missing or someone took it home and they couldn't help me. Zero accountability or customer service, shop elsewhere.
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May 2023 by Maria N.
Wow! I cannot believe the amount of expired items!! I have never seen that in a market before. Last time I was there, I walked over by the deli and all the pizzas in their package were filled with green mold!! Expired cheeses, expired dips, expired and spoiled herbs, expired yogurts, and more! I found myself checking every item for expired dates and looking to make sure there were no signs of spoilage!! Not buying anything there again.
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April 2023 by Allie C.
There are never enough cashiers or staff on hand and this location is constantly out of items I need. I can never find chorizo here and today couldn't find any unbleached flour, but there was a mess of flour on the shelves and stocks on stock of bleached flour.Today, a MANAGER checked out my groceries and I was charged for 2 parsley at 89 cents each instead of 2 cilantro, for 50 cents each. Not a huge amount of money but this isn't the first time this location's carelessness has cost me money.
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April 2023 by Glen M.
Poor poor customer servicePoor poor amount of cashiers allowed by corporate in Southlake, Texas. Only one!Rest has to be self serve !Never has what customer needsTook away larger jar of Kroger grape jelly and charges the same price as name brand!Run by greedy, greedy crooks!
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April 2023 by Kristy S.
Nice people at the registers great layout of store you won't be sorry that's for sure
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September 2022 by L W.
If I could give no stars I would. This store is poorly stocked, it has one check person and no baggers. Make sure you allow plenty of time when you shop here. You can't find what you want because they either don't carry it or they've have moved things around again and you're constantly backtracking. I will start using another grocery store with better customer service and that is well stocked.
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August 2022 by Stacy B.
Clean and well stocked. However, there were no baggers to bag your groceries. As high as the prices are, I refuse to bag my own groceries. When I asked cashier, a much older gentleman of Indian descent, he seemed to be slightly annoyed and didn't bother to help the female employee who stepped in to assist.
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July 2022 by john g.
Southlake is a very nice and well maintained and friendly. I have noticed a dramatic decline, both in the attitudes of employees and appearance of the store. I experienced a rude and self-serving demeanor from a lady employee when I waited to get to the shelf containing the product I wanted. After waiting for a period of time while she finished her "unwrapping" of items she needed to put on the shelf. She walked slightly down the aisle, I moved her cart to pick up my purchase, as I turned to leave and check-out she said, "You could have gotten one from the display right there faster, and you wouldn't have to move my cart." (Rolling her eyes) The second, and most important, We all now know the importance of washing our hands and keeping bathrooms clean. Here is Southlake's Kroger's bathroom. These pictures tell the story, no narration needed... Pitiful, unhygienic, and shows a complete lack of concern for their customers and lack of pride. "Caveat Emptor" in this store. SEMPER FI!
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June 2022 by Lawrence C.
Constantly get expired food there (often a month or more expired). Constantly have to return the expired food for my money back (see other reviews for the similar problem). The meat department is one of the worst I have experienced given crappy selection. The butchers always seem pissed off when I ask for a special cut or even when I ask them to get something behind the butcher iced section. I guess their penalty is they have to work there for a living. That almost gives me ample satisfaction. You would think that this Southlake location would get it together.
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May 2022 by Ben A.
This store is always on it's A game. Friendly staff, always clean, well stocked, big selection to choose from, fresher than fresh produce in a nice shopping center that has a well lit parking lot with plenty of spaces! Highly recommend this store.
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April 2022 by Ashley Ragsdale
They are going to kill my dog. My husband and I have battled with the poor service that this pharmacy has provided for too long. We have had to wait multiple days for medicine, they have forgot medicine, they have refused to let us pick up medicine if it’s right before they close. Our puppy has seizures and he needs his medicines.They refused to give my husband his prescription today once again when he made it there in time.We have put up with rude techs rolling their eyes, techs putting us on hold for hours on the phone and medicines never being filled.Not to mention they recently lied to me and said they spoke to my doctor office and they didn’t. It was two days later that the pharmacist spoke to them.We highly recommend you NOT go to this pharmacy. I have had enough.
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April 2022 by Paula E.
This Kroger has gone downhill for a while now.. Not clean, understaffed as well as always being out of things that other Kroger stores have.. Unfortunately it is the only Kroger within an 8 mile radius of me.. I really feel for the staff that they do have there.. They work hard and for that I am thankful.. But the one department that is always filthy is the Meat and Seafood.. I WILL NOT buy meat of any kind at this store.. They seem to have a problem with expired dates and leaving those items on the shelf that look absolutely horrible.. Steaks that are turning grey and sometimes even chicken that has a grayish green color is disgusting.. Their meat wall is filthy as well as the chicken bunkers never looking like they have been touched with cleaner ... YUCK !! I unfortunately have to go to this store more than I want to.. Wish there was another Kroger that was better in my area.. Unfortunately there is not..
