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March 2024 by Becca S.
I like this Lowe's. Now, I have very small home improvement needs, I am a renter and I don't build things. I mostly come for plant and garden whatnots and random things. But here is where I think Lowe's really shines, the random things. Whether it be heavy duty command strips, an organizer for my pantry, or even a broom, I can find it very easily at Lowe's. It is a big place, but I can pull these things up on their website and it tells me exactly where it is! I walk right in and go to row 19, bay 12, and voila! Never have I been in there without at least one person asking me if they can help me find something. I needed a sink plunger at 9:30pm on a Thursday and I was able to run in and out in 4 minutes. That is handy and efficient.
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March 2024 by Debbles H.
Stay away from assistant manager, Derek at the Southlake store. He is a total disappointment and needs to be retrained completely or find a new place to work. We had a situation today where we bought a product and brought it home. It was defective from the factory so we brought it back. We expected our money back from ordering using the Lowe's credit card and the app. Picked up the replacement, exact same item, and the cashier couldn't bring it up somehow or refund it to my credit card. That was part of the problem- the beginning of the end. We decided that the second item was not going to work after all, and brought it back. The cashier told us that we could only get store credit. We said no. It should be refunded to my credit card at Lowe's Store Credit is not acceptable or an option for us. The assistant manager Derek was called. He gave us 1 million reasons why it had to be an in-store credit only. Here we were standing with a receipt and we have purchased this through the Lowe's app with the Lowe's credit card and he has no reason to deny us a refund. He said in-store credit is the only thing we can do for you. He gave wishy-washy excuses. We asked to talk to the manager and he said he's not allowed to Call the manager, but he can give us a manager's phone number. The phone number he gave me was to Home Depot. I stood right in front of him at the counter and dialed the number (thankfully). He wanted us to get out of there and go home and call the number. Well, ha ha for him. I called him on his ridiculous phone number Ploy. He gave me a different number and this time it was a Medicare Medicaid number. I was still standing in front of him and told him he's now lied to me twice. Finally he decided to find a phone number and hiding halfway under the front counter; called someone and was able to give us a cash refund after all! Shame on him, for treating customers in this manner. I was a strong customer who stood up to his lies and his BS! There would be a lot of people that would've taken his fictitious phone number and gone home. Then they would dial Home Depot or Medicaid Medicare baloney phone lines and still not have their situation resolved. In store credit is not what you get when you have receipts for your product! The manager hiding and not being on the floor of the store or available during a business day is a mystery to me. Or is a manager really available but Derek just didn't call and ask him to resolve the problem? Hmmmmmm.
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February 2024 by Brent Murray
Don’t be fooled by their posted store hours on their company website of closing at 10pm most nights. When you get to door after 9pm you will find the doors locked. They’ve changed their hours, but no one knows until it’s too late.
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February 2024 by Ha1990
We really want to give a huge thank you to Robert in the appliance department today. He helped us for 2 hours today picking out our fridge and stove and answered all our questions and never made us feel rushed. Was a really great shopping and buying experience!
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February 2024 by Jennifer Thompson
Very clean easy to shop
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January 2024 by Alycer Johnson TheDFWREP
This is the cleanest and most organized Lowe's in the Metroplex. I go to many locations and this one is my favorite. It's extremely clean and it's so organized that if you place an online order for pickup, it's ready within 20 to 30 minutes which is extremely fast compared to other locations. I have met several of the employees, Katina and Nate, and the manager who is former military. I appreciate them and their willingness to assist.
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January 2024 by Donny Chavarria
Harry was absolutely awesome, he made it wonderful experience for me and my wife and there was another young man that took care of us in the garden department unfortunately I'm old and forgot his name, but we will definitely be back.
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January 2024 by Hellen-li Doe
Very helpful staff and bright and cleaner store than home depot . Similar choices as home depot with less crowd
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January 2024 by Annie Grace M.
Sheila L. in the appliance department is amazing!!! My fiance & I came in looking for a specific washing machine & she was incredibly knowledgeable about which one to get (with an agitator or without). She made the entire process a breeze & fun to take care of. She was very transparent about the delivery time. We were able to get next-day delivery but she explained things could change due to the extremely cold weather coming in. I honestly expected the delivery to be pushed back but Austin & his delivery guy came, and got the job done with great attitudes and conversation-- all under 10 minutes! I say all of this to say-- go to Sheila!! She's so spunky & knows her stuff!! I've never had a memorable Lowe's experience before this one & I will be going to this particular Lowe's just for Sheila!!
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December 2023 by J.R. Munoz
Again 'veteran discount ', shows on top of receipt but actually the amount doesn't change...wth?by the way happens at the Euless lowes yet shopped at the south lake Lowe's and after all the 'verification ' the veteran discount is reflected on the receipt .
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December 2023 by Eric Schmidt
A great store shined even better with super customer service! "Angel" in Customer Service lived up to her name and helped me out wonderfully. Really appreciate it.
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December 2023 by Kristina S.
I cannot say enough great things about my experience with this Lowe’s location. Kendra in cabinetry and countertops made our dream kitchen remodel possible. She and management ensured we got the right material for the best price and went above and beyond in all regards. I look forward to doing more projects through them!Will also mention the store is well laid out, tidy, and everyone is very friendly and helpful.
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October 2023 by P Clark
I placed a first time pick up order. When I went in to pick up the order I asked the customer service lady where I should go. She acted VERY put out that I was asking. Then the young man comes out with my item on a dolley and tell me he’s not going to be able to lift into my car! And he thinks I can??? No one comes to help him so he and I lifted into back of my SUV. Before leaving I asked the customer service lady how to receive my $5 credit for downloading the app. Her response: it tells on the app. It wasn’t very clear how to do that but since she was so unhelpful I just left. She shouldn’t be sitting at that desk because she certainly didn’t provide “customer service”,
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October 2023 by Robert Stewart
Purchased a GE refrigerator from Lowe's. The sales process is very positive. The refrigerator has good performance. The delivery process was a nightmare. The installer was unprofessional and rude also broke the Faucet. Had to get a plumber out at my own expense I would never use or recommend LOWES delivery service again. Buyer beware
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October 2023 by sai kumar
I worked with Robert ( sales specialist ) in large appliances section. He did a great job helping me choose the right refrigerator, washer and dryer .
