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March 2024 by Carol Dalton
This is the second time in a row an employee hasn’t showed up to a massage or facial that I booked over a month ago. The business does little to compensate you for the lost time and money. The front office staff does a poor job of communicating to you if someone hasn’t showed up and I’ve been sitting here over 30 minutes and had to inquire on my own what the problem was. If looking to joint do NOT join this one. Pick another location because the customer service here is completely awful.
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November 2023 by Reese Wheeler
Kelley at the Hudson Oaks location does an amazing job. The only problem is the administrative portion. They billed me over a year after I cancelled my membership.
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October 2023 by Jenna and John Wilson
The member program is great, but the real star here is Linda V.! She is the most skilled and caring therapist! She takes the time to understand your needs and somehow works all the therapeutic intervention into troubled areas while still leaving you relaxed and feeling fantastic! I have chronic health issues that cause some tricky things to navigate and she works magic every time!
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October 2023 by JoeMolly Healy
Whatever you do, ask for Linda V.! She is a newer addition to the staff but don’t be fooled, she is an absolute PRO. Get ready for the best massage of your life with Linda V.!
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August 2023 by Jodi Bauman
Had an amazing massage! So glad this location is back open
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May 2023 by Anna Cook
I’ve been a ME member for about 14 yrs. It’s convenient when you travel around or have lived in different states. There’s almost a few at major cities. I’m writing this review because of my recent masseuse. If you want a true deep tissue massage? Jade is your girl!!!!! You’ll be leaving with a lot less kinks on your hard working body ?♀️
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March 2023 by Christopher Johnson
This place is a scam. I signed up my wife for a membership and she couldn't schedule anything for months because they didn't have an actual massage therapist on staff, then they got one and double booked her appointment so they canceled on her, then they over booked again and she had to drop to a 30 min session instead of a 60 min session. DO NOT SIGN UP FOR THEM.
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January 2023 by Laura Hoke
I just want to share my personal experience with Massage Envy. I was gifted several credits from a friend as a gift. I used them for a couple facials and enjoyed my aesthetician enough that I signed up for their recurring program where you get monthly credits. DO NOT DO THIS!! I have nothing but regret that I did this, and there's no getting out of it for a year. I was told that I could use the credits and coupons at any location. Wrong. Coupons only work at the home location. I tried to follow my aesthetician to the other location when she switched, and was cancelled on twice, the second time within an hour of my appointment. Keep in mind, they will charge you the full price if you cancel on them, but it's OK for them to do it to you. I was told that I can transfer credits to others as a gift. Tried to do that today (after being put on hold indefinitely and getting the answering machine twice....), and they notified me of the $10 transfer fee for the first time. It's just constant with these people. There are way too many options out there for these services...skip this one.
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August 2022 by Mark R.
Almost impossible to get an appointment for a massage after work hours with a female therapist. The freeze process is borderline scam...you can only do so for a limited time and you will continue to get billed just to keep your unused credits. Try to cancel and they will make the process so difficult that it delays the cancellation. I went in person to cancel and "the printer was broken" so I had to go home, print, sign, return and then be told that it would be another 10 days to process (thus conveniently charging another month). Want to transfer your unused massages? Get ready to pay $10 for each transfer and be told you can only transfer one per person per six month period. Getting nickeled and dimed all over the place. Never again. There are better options.
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June 2022 by Lea Weaver
Massage Envy on the whole is NOT a super great deal. The prices are really decent, but there are scant appointments to be had at various locations. This one (Randol Mill Ave., Southlake), has more appointments available sooner than any other local location out here in the N. Ft. Worth area.Aside from the fact that I can't find any appointments at the Sage Trail location (where I signed up) unless I book MONTHS ahead of time, and the fact that the ME app doesn't book your appointment on your computer's calendar or send you reminders, THIS Southlake location seems to be really well managed.Tonight, I was ready to ditch my membership all together. A month or more ago, I booked future appointments at multiple locations. Recently, I was notified after the fact that I had missed two appointments because I didn't book them on my calendar when I booked them in the app, and because the app doesn't have a way to integrate with my calendar. I honestly thought I'd get some sort of reminder, but I didn't until after I had missed said appointments.I called the Southlake location and the Sage Trail location and left messages asking the staff to cancel all upcoming appointments, and to cancel my membership. Kiana at the Southlake location actually called me back (that never happens with Massage Envy, I'm here to tell you). She offered to cancel my appointments, but also reminded me that their location had appointments available much more frequently than the Sage Trail location, and that she could upgrade me to a 90 minute massage for the next day in addition to booking me for a facial before the massage. She opted me into the text message reminders, and voila, I was sold. I just needed someone to let me know that there were at least a couple of employees at this company who care even the slightest bit for their customers. I have to include my massage therapist Sheldon in this, because he's always been totally awesome. The term "therapist" is indicitave of an education that Sheldon clearly employs with every client.Thanks to THIS location of Massage Envy and to Kiana and Sheldon for being awsome. I'll add a "maybe" nod to the management who may have established an expectation for service that exceeds any other location in the metroplex (or there may just be two exemplary employees here who should be commended for their efforts).
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May 2022 by David Bohannan
I showed up this morning to find out my massage therapist had quit. I called yesterday to confirm the appointment. They have very few therapists here. For whatever reason, they struggle to keep staff. This community will easily support a well run business. This is a management issue.
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May 2022 by Stacie Breckley
Super tough to get any appointments and when you do, they often get cancelled, sometimes with no notification.
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February 2022 by sarah s.
The manager of this location has 24 hours to call or email me before I initiate a charge back on my credit card. It's been nearly a week and I'm still waiting for the manager to call me back. You changed my card twice in one month, denied me services and have yet to contact me. I've tried calling 6 times.
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January 2022 by Zack M.
Had a therapist named Doug who started off cold from the first moment. Lacking all bed side manners you would expect in a therapist at ME. The front desk, was not welcoming either. 20 minutes into session he cut it off saying he wasn't right and didn't like how I was breathing. Highly recommend avoiding this specific location.
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December 2021 by Becky K.
Don't use this massage envy. I've used this massage envy for many years. Recently it has gone downhill. There is no such thing as customer service. Equipment breaks and is not repaired. They continue to use broken equipment and I was told that it will not be replaced because it is too expensive. WOW. There are plenty "other" massage envy's close by this one. Don't waste your money here.
