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March 2024 by Margaret Weaver
One of the items I bought didn't have a tag on it. They researched and informed me it would be $130. I approved it was a little surprised at my total. Reviewed my bill they charged me $250.. instead of the $130. Will have to go back and hope they fix this error. Very disappointed ?
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March 2024 by Laura Kline
I love this store but the fact that there is a line that fills the whole store (probably100+ people!!!!!!) leaves me no choice but to go somewhere else and make a purchase. I know that in Dallas they have people walking around with the little portable check out units so maybe you should look into that or hire more people. Very disappointed.
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March 2024 by Lesli Rodgers
I shop here way too often and always find something, that is why I'm giving 3 stars instead of 1.. Tonight I had a bad customer service experience and as someone who has frequented Nordstrom since 2003, I have really noticed a decline in customer service across the board. Earlier I called about making an exchange, because the shoes I purchased were defective. The left shoe was visibly a size smaller than the right, even though they were both marked as the same size. The manager said to bring them in so they could look at them and take care of it. Immediately the cashier took them to another associate ( I hope not a manager given her unprofessionalness -white hair lady) and she started yelling across 4 people between she & I that returns at not allowed at all once an item was worn. I tried to explain that I normally wouldn't but the shoes were defectively sold to me and really i just wanted the left shoe replaced. It is completely unprofessional to have that kind of conversation yelled over other customers and associates, making me look like I'm trying to pull one over on Nordstrom or something. They returned it, did not say thank you and the other lady came up to my cashier and I can tell she immediately was bad mouthing me as I walked away.
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February 2024 by Loretta Orr
My trip to Nordstrom Rack in Southlake was awesome. Went to the accessories department, Met Robert, He was such a pleasant man. Very knowledgeable of his department. Very, very professional. Thanks so much. And at the check out Mr.Christian thank you for you great service.
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February 2024 by Amit Gandhi
Been going here for years, always a great place to find something on the fly. Also highly recommend their in house tailoring they do a fantastic job!
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February 2024 by David Dunn
Great place to find treasures.
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February 2024 by Brian Griffin
Stopped by to find shoes but they didn't have any my size worth buying. They have like 3 or 4 big sizes probably the way they get buy saying they carry large sizes but after 13 it's maybe 3 or 4 and they are nothing anyone would want
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February 2024 by Ivonne Gonzalez
Lots of offer ?
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February 2024 by Seyed Moghani
It is so convenient to get in and out and get last minute gifts,,
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February 2024 by Armando Cepeda Tamez
Love it
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January 2024 by Charmin Rodgers
Expensive! Store was very neat!!
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January 2024 by KC Kunkle
Love this place
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January 2024 by Miguel Ramírez
Excellent premium brand discount store
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January 2024 by Seong Park
Not bad
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January 2024 by Jacklyn Spaeth
I recently had the pleasure of visiting Nordstrom Rack in Southlake and I must say, the experience was truly exceptional. From the moment I stepped into the store, it was evident that a great deal of effort is put into maintaining a high standard of organization and cleanliness. Even during the busiest times, I have never witnessed this store lacking in any way or appearing disarrayed.One aspect that particularly stood out to me was the store's commitment to constantly restocking and ensuring a broad selection of items in each section. Whether I was browsing through the well-curated hair and beauty products, purses, or their extensive shoe collection, I was met with a plethora of options to choose from. The variety and quality of products available truly exceeded my expectations.During a recent shopping trip to find a suit for my husband to wear to a family member's wedding, we stumbled upon an incredible deal on Calvin Klein suits. Not only were these suits of excellent quality, but they also came with the pants altogether for under $250. To put things into perspective, we decided to check out Men's Wearhouse, where we found the exact same Calvin Klein suit. However, to our surprise, the jacket and pants were sold separately and the combined cost equated to a staggering $250 more than what we paid at Nordstrom Rack. This incident perfectly exemplifies the store's ability to provide great value for money without compromising on quality.Furthermore, having visited other Nordstrom Rack locations near me, I observed that the Southlake store boasts an extensive range of brands and products that others seem to lack. This particular location truly sets itself apart by offering an unparalleled variety, making it a one-stop destination for all my shopping needs.Lastly, I cannot commend the customer service at the Southlake location enough. Every interaction with the staff was a testament to their professionalism and class. From friendly greetings to helpful guidance, the staff displayed an unwavering commitment to ensuring a positive shopping experience.In conclusion, Nordstrom Rack in Southlake has exceeded my expectations on numerous occasions. With its impeccable organization, broad selection, unbeatable prices, and top-notch customer service, this store has become my go-to destination for all my shopping needs. I highly recommend this location to anyone seeking a truly exceptional department store experience.
