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February 2024 by Natalie S.
The cake was delicious, but I looked like a unicorn when I asked for a spoon/fork so my daughter could enjoy her treat on the way home. Spending a few dollars on plastic forks is not an unreasonable expense or expectation.
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February 2024 by A Hayward
Every time I order online and get a receipt in my account, I show up at my pick up time and they supposedly can’t find my order. I have to show my credit card (even with a receipt). I honestly believe it’s based on how a person looks. Probably because this location is discriminatory! Also why is my order not ready when I show up 30-45 mins after my pick up time, they are still trying to put my order “together”?
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January 2024 by Nat Martinez
I occasionally drop in to this location when in the area to pick up a bundtlet. The cakes are usually very moist and fresh. Today, I am not sure if the cake had been overcooked or if it was just old but it was very dried out and stale. The icing was the same as always but the cake itself was not edible. Very disappointed.
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January 2024 by Whitney Wernick
Allll time favorite cakes! I never was a fan of the general icing that normal store bought cakes have, so when I found nothing handy cakes, I never looked back. Every flavor is top notch the best... and the icing... oh my. You don't want to throw that away!
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January 2024 by J R
$20 delivery fee, down the street?!?! Wow.
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October 2023 by Nikol Osborne
Just came back from this place and read the reviews, the negative ones are very accurate!
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October 2023 by Maria Montero
Tray was AMAZING! He was super sweet and made us feel welcomed also his customer service is great will definitely be back!
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October 2023 by Kim Beladi
Cake. Amazing. Service- terrible. I have no high expectation other than kindly greeting a customer. Smile. Thank me for the business. I have used them twice and had repeated experiences both times. Very disappointing.
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October 2023 by Teresa Birkenfeld
The website showed their hours to be open until 8 pm and open on Sundays but they were not open! I wasn’t able to get the desserts I needed!
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October 2023 by lisbon wailea
I've shopped here several times, typically preorders and just pickup. I came in store today to buy a cake and the cashier first rang me up then the manager intervened and cashier told me they didn't have any. I asked different sizes 8" or 10" and nothing. Strangely they acted like they had no cakes at all when i can clearly see them on display.I left the store pulled up my phone as was able to order the same cake. I walked back in and the same cashier rang up my pick up order and went back to the store. She took a good amount of time and came back with a surprise a cake.When I asked how come I couldn't buy one earlier, she said it is because I asked for the light flavor. The only thing light I asked for was light drizzle and I was able to order it on the online order with no issues. Even if that were the case, she simply could have told me they had other flavors not just dismiss me from the store.It seems some of the negative reviews were right, about the racial undertones. I am black and was very disappointed in this experience. Especially with a manager involved to treat customers poorly.
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October 2023 by kuipee09
If you are Black do yourself a favor and order online then pick up that’s the only way you will get a cake from this place, Otherwise you will walk in and they will say they don’t have any cake for purchase, Yet other people are walking in and purchasing the same cakes they said that they do not have!! The manager in this store is the most racist person you will ever meet!! The Flowermound and the Denton locations are both awesome !
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September 2023 by Melisha B.
The service was quick and friendly, the ambiance great and the food tasted fresh. I ordered one of the seasonal flavors: lemon raspberry. So good!
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August 2023 by erica cawley
The Southlake location is always so friendly and helpful, today was no different!! My daughter and I had a special date day out and decided to get bundt cakes. The employee insisted we try the new flavor lemon raspberry, we were nervous to try something other than our usual CONFETTI!! The employee ended treating us to the new flavor on the house! Love being spoiled and especially with amazing bundt cakes! Ps new lemon raspberry is amazing ??❤️. Thanks for all you do!
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July 2023 by Dave C.
We drove quite a distance to come here for a bunch of little cakes. It's my wife's birthday. We picked out a half dozen. We also bought a card and some sparkling candles. It was about $70 in total. I asked for a box to put them in. The young lady behind the counter told me, "We only give boxes if you buy a dozen."Cheap donuts at the corner store come in a box. Every grocery store, you can put cheap sweet rolls in a box. Is it really going to break the bank to include a box if a customer asks for one? For a $70 bill... come on now. Anyways, the cakes are good. The staff is friendly. Would I return? If I was in the area and couldn't find another open bakery, maybe. Would I make a special trip here again. Nah, probably not.And no, I'm not going to go to nbclistens or any other website to do another review.
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June 2023 by Jessica Nathan
An original to the Town Square and still a classic go-to for a party dessert. Am always on the lookout for their freebie coupon, but am happy to swing by and have a tasty treat.
