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November 2025 by Jen Askew Elliott
My shopping experience was super pleasant. Staff was friendly, helpful and attentive to my needs. The music in the background was upbeat. I especially love that Oakley has a foundation that serves children in need of eye care.
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October 2025 by Nelson Romo
Jackie & AJ were outstanding .. smooth process buying my new prescription lens Gibstons! .. ⭐️⭐️⭐️⭐️⭐️
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October 2025 by Christian
I had an excellent experience at the Oakley store! I brought in my Oakley sunglasses, and they honored the warranty right away by providing brand new frames. The staff was friendly, helpful, and made the whole process quick and easy. Outstanding customer service all around - Oakley really stands behind their products!
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October 2025 by Misty Suri
AJ was extremely helpful and professional! Very knowledgeable!
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August 2025 by Julie Ivie
I want to thank Jackie for surprising my son and I with a 20% off birthday discount! What a pleasant surprise and wonderful thing to do. Thank you so much Jackie! You're the best!👏
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August 2025 by Reilly O'Grodnick
My wife and I stopped in at this store to see if they had one rivet replacement for my brand new customized Holbrook sunglasses. It’s been missing for about a month now and have only owned the sunglasses for 2 months. The store associate, named Gabe was attentive, respectful, and very professional. The store happened to have the color matching rivet in stock. Gabe repaired my sunglasses. Now they are back to brand new. Thank you Gabe for your help!!
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July 2025 by Jordy Bravo
I have a deep appreciation for the Oakley brand and have always admired the quality of its products. However, my recent experience with customer service has been highly disappointing and has significantly diminished the overall brand experience.
I purchased a pair of prescription glasses with Transitions lenses using my vision benefits. Unfortunately, I had to return the glasses due to an incorrect prescription. Despite the return, the insurance claim has not been canceled, and as a result, my vision benefits have not been reinstated.
I am now attempting to purchase another pair of Oakley glasses, but I am unable to proceed without access to my reinstated vision benefits. The lack of resolution has been extremely frustrating. I have been transferred from one representative to another, yet no one has been able to provide a clear answer or a viable solution.
This entire experience has unfolded within the first two weeks of purchasing and returning the glasses, and it has left me feeling both disappointed and unsupported as a customer.
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June 2025 by Jesse Latham
The manager Jackie was amazing. Very knowledgeable of the products and was very helpful to me in finding a new style to wear. I have Berne earring Oakley sunglasses for over 20 years and this was the best experience in store I have ever had.
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June 2024 by Mark Rutowski
Jaqueline and Hannah were great in helping me find some glasses so kind and were fun to talk to!!!!
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June 2024 by Axel DeGroote
Customer service was amazing... I just went in to ask a question about prescription eyewear... they were answered and I walked out with a hat...
Great customer service and very professional.
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May 2024 by Matthew Bryan
Closed early. Website says they close at 9PM. Pulled up at 8PM and they were closed. Bad business practice.
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May 2024 by Lance Vaughan
The salesperson was great. Had a good experience, quick and easy.
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May 2024 by Manuel Ventura
Hannah and her manager were amazing! Thank you for taking care of me for my prescription needs! Yall are fantastic!
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April 2024 by Chris Gates
I used to love the products but the quality and service has gone down significantly. When I purchased my last pair, I agreed to the warranty program to protect the lens. Unfortunately, I just tried to get mine serviced and found out that I’m 3 days outside of coverage. The staff offered no option or empathy. I’ve been a customer for years and they would have figured out some way to help of discount a replacement. Not this time. I’d highly consider other options if you’re considering a significant purchase. It’s a sad day.
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March 2024 by JohnCheryl McMahan
I love this store and the new styles they continuously bring in. The staff is always friendly and extremely helpful.
