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April 2024 by Melia R.
I'm not surprised this place only has 2.5 stars. How can you tell me that my dog "just isn't a good fit for your store" when all they said was that I didn't bring in my rabies vaccination date when i did on my last appt and then they ALSO turned me away then because the lady said she couldn't take him. It's beyond ridiculous. I now work at a different bathing place and can see all the harm they are doing to their animals. A lot of customers at my new place say that they've been turned away from petsmart because "they aren't the right fit" they wouldn't even give me the client notes they made ABOUT ME. ridiculous.
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February 2024 by angelo Nelson
Worst store I’ve been to for petsmart. We bought three birds and all three past away within a month. We have four birds that we bought elsewhere and they are 4 years old, I would not purchase any birds here, they tel you that if something happens in a month you can bring them back but when you go back they do not honor it.
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February 2024 by Shawnte Cruz
Well, I want to start with the hiccup that occurred. I was running tab bit late (maybe 5 mins). I called to let them know I was almost and apologized or my tardiness. The young that (??♀️ I forgot her name) answered said she didn't see my appointment. Well, of course, I was surprised. I told her I made it online and I even remembered the name of the stylist. At first, she offered me a later appointment which I was not able to attend. She asked me to hold on and let her check something. When she came back she stated come on in we will take Miracle (that's my pooche name). I must have yelled thank you, thank you so loud. I ran in and we did the check-in in and all was good. The fact that they were willing to correct the issue was above and beyond great customer service. They could've easily turned me away, and my little miracle was beautiful when I picked her up.
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February 2024 by Melaniie Estrada
I come to this PetSMart many times to buy my rabbit’s food so the store itself is really good. Unfortunately It’s the grooming salon I have a little issue with. I took my dog for a bath on 2/17/2024 at 3:30 PM and everything was going great.. my dog was super clean and smelled good. Now I asked for them to clip her nails. I get my dog back with dried blood on several nails. I understand we all make mistakes and what not what is upsetting is when I spoke to the women in there about it to basically let her know and to be careful next time and just the way the two women responded was upsetting. They were avoiding eye contact with me, they brushed it off as if it was nothing. My dog is everything to me and seeing 3+ nails with dry blood means she was in some type of pain. A little more compassion would be nice and please be careful next time when cutting nails on the dogs. Thank you!
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February 2024 by Cedric Mosley
Great place to big any pet for Daycare, overnight care! They treat your fur baby with care and love at a low reasonable rate
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January 2024 by Rael Almighty
Bad variety of gifts cards . Bad attitude on cashier
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January 2024 by Jennifer Hamlin
Staff we're helpful. Banfield was helpful with my cat prescription. We use the Pet Hotel at this location & love it. Our dog is well taken care of & the staff follow our dietary instructions.
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January 2024 by Richard DiMaggio
Pets martial is pretty cool for doordash...
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January 2024 by Dave Hidinger
Awesome, dog friendly (obviously!). We stop by regularly to pick out treats, and jump on the scale. The staff is always pleasant and helpful. We haven't tried the boarding facility, but when there are dogs in the play area, they always seem happy and well supervised.
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January 2024 by Steve Hastings
We went there to look for a rescue pet. We were very happy & brought home a new fur baby. The experience was very good.
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January 2024 by Xzanthier
It was very clean and very well stocked. Associates were very friendly and helpful.
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December 2023 by ver
Found what I have been needing in a leash for some time now. Clean store. Ver clean. Watched associate clean up a pet mess on the floor in a timely manner. Every associate we're being professionally kind to each other. Got good clearance find. I didn't need fish but the aquarium section was so nice that I spent close to 30 minutes just taking pictures and admiring. Whoever put together the aqua section is top notch decorator and care taker. Very clean and humane and conditions.
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December 2023 by CARRIE b
They were fast, did a great job but they could have cleaner areas, floor was with scattered dog fur at almost each station when we should up, thought they just finished and didn't have chance to clean up? When we came back to to pick up our dog , the messeyness was still there! And they saidvitcwasca slow day? Sobtgey had time to clean up. Oh and there pet hotel, looks great, were going to use them for sure. All in all we always use them and always do a great job with our dog.
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November 2023 by Norberto Barberiz
We used to love this groomer, but recently tried to take our dog for his normally scheduled appointment. They waited for us to drive in to tell us his rabies shot was expired(would have been nice to be told this before coming in), so we made a same day appointment to our vet who said his shots were good for another few months, but we got them anyway since we had set an appointment with the groomer for the next day. Then we drove back the next day and they refused to groom him and told us our pup had to wait another 48-72 hours since he just got shots that they requested (and mind you THEY set the next appointment for. If they knew this was policy why would they make that appointment?)Just completely unprofessional, they lack customer service and obviously are not properly trained on how to set up appointments based on their own policies.
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October 2023 by Srikruthi Chowdary
Took my fur-baby for a full groom(1st time in this location) and he has been suffering from diarrhea since we picked him and poor thing was trembling in fear. We never had this issue at other petsmart locations. Had to rush to the vet coz he has been suffering a lot. The vet confirmed it to be a result from the stress caused by grooming ?… not sure how he was treated by the groomers in this locationNever going back there!!!