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November 2025 by Caryn
I’ve been shopping at the Southlake Pottery Barn for years. We’ve purchased rugs, furniture, bedding, and many other items from this store. I can honestly say that I’ve never had anything but pleasant experiences in this store. The staff is the best of the best!
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September 2025 by Marlo 631
Great store. Didn't buy anything, I just needed to use the restroom. The lady was super nice and allowed me to use their lavatory. I had to take a major dump after eating at Stella (no regrets). Thanks again!
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September 2025 by Ronnie
Sarah was so helpful with my sectional purchase!! She came up to me right away and filtered through my needs/wants. She made the whole experience enjoyable!
Thank you Sarah!!
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July 2025 by Anna Coli
Very elegant area and place.
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May 2025 by Alexis Martinez
Thank you Mariam ☺️. Excellent customer service, will gladly return.
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March 2025 by Judith Duran
Félix was so helpful! I couldn’t believe his great customer service. Makes me want to come back to this store just to work with him!
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February 2025 by Ruby Gregory
Great experience! We were greeted right away by staff. Felix was so helpful at helping us find the right lounging chair and swatches to match our style. He was very patient, professional and not pushy at all. They had everything we wanted to see in store including the coffee table and rug before we purchased.
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December 2024 by Beth Moore
So disappointed in Pottery Barn, I’ve been to this store twice, once to the one in Fort Worth on University, then drove to the location on Knox street. Their customer service SUCKS! No one asks if you need any help, they act like they are above the customer…well let me tell your employees something. They are working to make money, I was visiting your stores to spend money…YOU LOST A BIG SALE, I will take my money elsewhere.
Also, COVID is over you need to get items in the store. The reason I’ve went to three locations is due to I want to see a comforter in person, NO I don’t want to order and return if it’s not what I want…I want to buy my bedding and take it home same day.
For the store on Knox Street, I suggest you send your employees across the street to Boll & Branch to see how customers are treated.
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November 2024 by Jason Westfall
Pottery Barn has really lost its way. I’ll never understand how they can consider themselves a premium retailer and totally disregard their customers the way they do.
Don’t want that print hanging on your wall? It’ll cost you $279 more for their “white glove” delivery nonsense. Did you get that? $279 to have art delivered.
And you HAVE TO complete the transaction this way- they WILL NOT let you pick it up at the store.
Get with the program, Pottery Barn and start listening to your customers.
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November 2024 by Diana Cervantes
Poor service, every time I go inside this store.
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June 2024 by Sofie Danish
Low quality service and products not like it used to be
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March 2024 by Sara K
Cece provided excellent customer service to help me get a wedding present together. Thanks, Cece for reminding us of what customer service used to be. High five for going above and beyond.
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December 2023 by Jessica Murray
Wouldn’t recommend registering here. They don’t allow returns after 30 days, even though sometimes you don’t receive the gift till after that window. Customer service is extremely unhelpful. I have 5 holes in the sheets and they are unwilling to replace after only a year.
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December 2023 by Patricia Palencia
Jessica was very nice taking my order over the phone!
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December 2023 by Sam Henry
Garbage customer service and staff lies about restrooms being out of order and laughs about it while customers have to leave their purchase to find another location.I will not be back. This is the second time I have gone there and received garbage service.
