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November 2023 by Samuel H.
Garbage customer service and staff lies about restrooms being out of order and laughs about it while customers have to leave their purchase to find another location.I will not be back. This is the second time I have gone there and received garbage service.
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September 2023 by Sunflower C.
Awfully racist store. They were racist to two customers of color in front of us. Will be avoiding this store for sure. The management needs to do something or else they will have a serious lawsuit in their hands.
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August 2023 by Debra H.
I wanted design service. I was asked how big my house was. It also sounded like I lived too far away (I live 17 miles from the store), and I was told it would be a long time before someone could come to my home. She said I could bring a blueprint of my home. Another customer service person at this store asked that we buy there rather than go home and purchase online. I was trying to buy from the store via their design service. It was a little confusing.
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August 2023 by lillian wang
NEVER SHOPPING AT POTTERY BARN AGAIN. We bought an open box nursery chair because we found out we are adopting few weeks ago and our adoptive daughter is arriving end of August, so this was the fastest way to receive a chair. The level of quality is filthy, with stains everywhere. Called customer service, can’t even speak to a supervisor and denied the request of return. If I knew this was the level of quality for an open box item from pottery barn I would’ve never bought it. I wouldn’t spend $100 on this filthy chair and we spent $900. I am very disappointed in the quality of open box product as well as the quality of customer service. Their quality control obviously did not even evaluate the product or they should state more clearly what the damages are on the website for USED ITEMS. I will never shop here again PERIOD.
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July 2023 by Booga Booga1
Excellent furniture & home furnishings.Very professional staff.
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June 2023 by S. Borgess
An ok selection of bedding items and decor. The customer service was not good. At first when I walked in, I was ignored by the two ladies standing there talking. There was another worker and asked if I needed help? I told her what I was looking for. My husband arrived a few minutes later. After helping us, she followed us around the store the whole time trying to talk to my husband and I asking personal questions. We felt uncomfortable and left. I have had better service at other pottery barn locations. We Will not go back to this store.
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April 2023 by William Smith
Excellent customer service, everyone were so eager to help out and very attentive thank you!
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April 2023 by Crystal Finney with Hometastic Realty Group by eXp
I mean, who doesn't love Pottery Barn?! They have a beautiful selection of home goods, bedding, decor, etc. They have the absolute cutest holiday decor items!
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April 2023 by Kristen Ryland
I ordered online and made a return in store at this location. It was an easy process and the store associate was very helpful!
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January 2023 by B Carroll
I received poor service; and was ignored until I specifically asked for help. Others in the store received prompt attention upon entering the establishment. You already know where I’m going with this. I know some people get tired of us invoking the race card; but it is what it is… I should have walked out; but I saw something online that I wanted to see in person. Eventually a salesperson assisted me and I ultimately ordered the furniture; but I didn’t feel good about giving my $ to this location. I will not return to Southlake TX store. Giving it 2 stars because when it was obvious I was a serious shopper with $ to pay, I was given decent service by the sales lady—even after the store manager whispered something in her ear while she was helping me! Not kidding and NEVER AGAIN.
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October 2022 by Michael Elrod
Bought online. Picked up at the store. In and out in 5 minutes or less. Well organized and super friendly staff.
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September 2022 by Greg Patrick
Prices too high for the ordinary shopper. All of their merchandise is the highest quality, but their prices and lack of any real discounts/sales are just not affordable for the typical middle class family. In the past year or so, I've noticed PB prices have become even more extreme than those of their Williams Sonoma brand.
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August 2022 by Lillian L.
Very nice and helpful salespersons . Good furniture! Lovely designs . Helped me with designing rooms.
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July 2022 by Claire Van Dorselaer
I had ordered a light up mirror for my birthday and a red umbrella came- I had called customer service and they said that it was now out of stalk- I said ok than I asked if I could get the white one and they said no- I am beyond myself- I had moved my furniture for This light up mirror and cleaned and was so exited- I also need a mirror to get ready- I had also payed 300$ for this mirror and a 20$ umbrella shade- no it was not a full umbrella it was just the cotton shade- I am beyond myself and so upset about this- so I would not recommend This shop- especially If you are ordering online- take my advice or don’t- but I have has so many bad experiences this is not my first one-
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May 2022 by Will Eifert
I am completely dissatisfied with Pottery Barn. I ordered custom curtain panels that at the time of order would be delivered in two weeks. I then get an email that they are back ordered so I waited over a month to actually receive them. When I finally received them, I was short 1 panel. After two phone calls to customer service sitting on long holds nothing was resolved. The rep sent me a return label for the one curtain panel that was missing it’s mate and sent me one replacement panel instead of two so I am in the exact same position as I was when I got my delivery. Now I get the privilege of calling again, sitting on hold again, explaining my situation again and enjoying more delays
