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March 2024 by Morghen Shaw
I’ve used this public storage location for a year now, today I went in to transfer to a smaller unit and Stacy and Chris made it a breeze! Both of them had an incredible attitude and customer service!!
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March 2024 by Lori Barnes
Great Experience!
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October 2023 by Mark Allen
Everything was fantastic until my unit was broken into. Southlake PD gets 5 stars. Public Storage should get a negative rating for their handling of the matter. The property manager, Aaliyah (sp?), was less than helpful throughout this process. Not only did she make it clear that she didn’t care about the situation, she also clearly could not be bothered to get the opening that the thieves cut in the room of our unit repaired!!! The top of these indoor units is a chicken wire type material that can be easily cut with any pliers or wire cutters. The theft occurred in December 2022. The opening in the roof - thus making our unit accessible to anyone - was STILL NOT FIXED as of our move-out in August 2023. I was furious about this, but did not move our stuff because the only thing of significant value in the units was stolen in the theft (over $20k of guitars). We made multiple requests to Aaliyah to address the repairs. Each time, we were given the standard “we’ll put in a request for our maintenance guy to make the repairs but he has a lot of things on his list so I can’t give you any definitive timeline.” I requested to speak to her supervisor, but was told “I’ll have him reach out to you.” Do you think the supervisor ever reached out? Nope. Terrible customer service. At one point, Aaliyah bag an to refuse to talk to me because it’s my wife’s name on the storage unit (I wasn’t there when we needed to access it the first time, so it’s only her name on the unit).I am sure that Public Storage runs a much better business than my experience reflects, but this has left a very bad taste in our mouths about the company.I have thought long and hard about whether or not I should write a review over the past several months, and finally decided that I would want to know about this sort of thing before storing my belongings here… so here we are. Be warned that the basic construction of these units leaves your stuff in easy view of people walking down the aisles (just hold your phone camera up over the wall and snap a picture, you can see all of the items stores in each and every unit).
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September 2023 by nathaniel maxfield
Stacy was wondering and very caring. She was very personable, made everything very easy and fun. She really helps out especially when closing to make sure we didn't get charged an extra month
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August 2023 by Zachary Schools
Stacey is a rockstar!! She made transferring units so much easier than I thought it would be, and super fast and easy! Been here for years and she’s made it a great experience!!
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August 2023 by Lynn B
Amanda was an absolute delight to work with. She checked on us several times while we loaded our unit in this Texas heat. She also brought us cold bottled water while we were working. She spent time with us accessing the unit space to see if our things would fit and also took time to see if an additional small unit or one larger unit was available if we needed it. 5 Stars for Amanda. She's the best!!!
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August 2023 by Kerri L.
Great offers when you first move in. Prices will go up I can assure you. If you are only staying a few months, it works great. Sign up on line is easy but it will make you pay for lock (19.99) even if you don't want it. It will also automatically enroll you in insurance (12.00). Property manager in Grapevine, TX location is never there and is overally fake nice when you finally catch her there. You have to find them open to return the lock you didn't want. The email tells you to show proof of insurance and they will cancel the insurance they enroll you in but she said she didn't want to see it. She reluctantly removed it after refusing to look at what I printed for her. I'm not sure the reason they need her since everything is done online.
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August 2023 by Aaron C.
They raised my rate 43% within 6 months. Buyer beware.... You see their competitive rates online, move all your stuff in, then they nearly double the rate. The definition of bait and switch. How they get away with this deceptive behavior, I don't know. If this was a bank or a car dealer they would go to jail.
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August 2023 by Chaitanya Chelluri
Stacy was very professional and gave us a thorough explanation of how everything works. We are very satisfied with how seamless the whole process was. The units are available in multiple sizes . They are climate controlled , well maintained and clean. We would definitely recommend Public Storage for short or long term storage. Definitely ask for Stacy. She is the best !!
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August 2023 by Sue Killgore
Stacy is da bomb! When I first called inquiring about a rental, she was so sweet and professional, I decided I definitely needed to rent here because of her. The BEST customer service. Easy, clean, air conditioning! Was a great experience.
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August 2023 by Matt Carter
Just moved to the area and needed a place for my junk! Let me tell you, you have some awesome folks working for you! Aaliyah and Stacy were able to answer all of my questions and concerns. They were busy, but took time to make sure we were comfortable storing our stuff here. They put us at ease for sure!
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August 2023 by Fiona Evans-Gross
Stacy @ the Mustang Southlake, TX location went above & beyond in delivering exceptional service & making sure we had everything we needed for our moving & storage needs. I would highly recommend coming to Stacy - she will take excellent care of you!
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June 2023 by oknicoleok
Alexis helped me get my first unit she was super helpful! Definitely recommend this place it’s super clean, they get straight to the point and got me a unit right away at a good deal! Location is great too!
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June 2023 by Karen Min
Alexis and Stacey are the BEST ! They helped us get our very first storage unit in Southlake, went out of their way give us the best deal:) thank u both♡♡
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April 2023 by Trevis T.
Staci was very helpful and friendly and would recommend to any other customer. Public storage should keep her around for a long time to come
