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November 2023 by Ashley Watson
Ashley at the T-Mobile store was knowledgeable, friendly, and helpful. Made the process of getting new phones seamless and pleasant.
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August 2023 by Pharcus Winjammer
Friendly, helpful staff. Quick attention to incoming customers even during a Friday afternoon. No pressure service.Just FYI - they outsource any repairs beyond resets and software.
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August 2023 by Mehmet Günergök
Jeremiah was very helpful and quick. The store is cool in these hot days. Thank you!
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July 2023 by Lance Jellison
I was expecting to be in that store for at least an hour but Steve and Ivory could not have been more helpful! they had us in and out in 15 minutes! It required multiple devices/removing SIM cards etc. yet only 15 minutes. Thank you, gentlemen!!
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July 2023 by Rita Miller Dorris
Pablo was exceptional!! He set us up with a new phone plan, internet, plus all new phones!! He was patient and spent a very long time helping us. When we got home and set everything up it was much better than we could have imagined. We will be back and tell all our friends.
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June 2023 by Iman Ahmed
Terrible customer service! Specifically the employee named Saleha was supposed to take care of my case where I wanted to give my old phone for a new one but she said that it had a scratch that was not even quite visible to the human eye & her manager said that they couldn’t take it in! However, a store not so far from them was able to take it in! Staff are supposed to helpful & not a pain to deal with!
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June 2023 by Stuart Utley
No one seemed to want to help with upgrade . Ended up just doing online and having it shipped.
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May 2023 by Brittany Canizales
This store is horrible! I got a phone and didn’t like it so I wanted to return it and get a different one. Had the receipt and was well in the 14 day window! They kept telling me the manager had to do the return and that the manager switched the codes so he didn’t have access to do the return! Which by the way isn’t true!! Went back twice same story. Said he called another store for us that he sent us to but never did!!!! We got there and they looked at us like what no that other store lied to you and you can’t change codes and definitely can do a return. The grapevine location was amazing and tried to do the return but couldn’t do the return because of a sales tax issue it was more in grapevine than it is in southlake. So I ended up paying the phone off and trading it in for a new one. Don’t go to this location they only care about your money!!!!!
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May 2023 by Nicholas Berman
Daniel was super helpful in getting us all set up with 6 new lines. It was very complicated and he made us feel comfortable with the switch and was very knowledgeable about everything.
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March 2023 by Tom B.
Great service and product knowledge. Switched from Verizon. My only regret was not switching sooner.
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March 2023 by Justin Dohman
I wouldn't shop here again personally. My experience was salesperson related so maybe you will have a different experience. I personally just hate having my time wasted which happened and then I was hung up on after a 10 minute hold and no one tried to call me back after I had been waiting to hear from someone for 5 hours regarding the phone I had cash in hand to buy.
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March 2023 by Dirk Hobgood
This is a great store. Dropped by to upgrade my phone and received great service from Eric.
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February 2023 by Brad Jackson
They probably don't have the phone you want in stock, but hey, you will save 4 bills.
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January 2023 by Heather B.
I am so impressed with this store, particularly my interaction with associate Naya! I haven't had much luck in the past stopping into phone carrier storefronts and wasn't expecting a ton, but Naya was attentive, friendly, knowledgeable, honest, and incredibly efficient. She answered all my questions--on multiple topics--and helped me figure out next steps even though she knew they would be in the future and not day-of. When I make my plan changes in a few weeks, I'll be coming back to this store in large part because of her help.
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January 2023 by Rocky Mortensen
I upgraded my iPhone 13 to the 14 Pro Black. Everything was good. They had plenty of discounts. My suggestion go during holidays to upgrade if you can. Usually have more discounts for technology upgrades
