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January 2024 by Chelse W.
The staff is great especially Hala. We attended the New Year party and stayed at the hotel. Hala made sure we got the champagne we ordered to our room, greeted us at the New Year party and then greeted us again at the restaurant the next morning during breakfast. She is so kind and welcoming. The front desk people were awesome as well!
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December 2023 by Scott Kalm
I’m a gold elite member! This is a great hotel and a very accommodating staff with the exception of Justin the bar manager! My stay has been over 6 days. The bar ran out of Guinness on day one. I asked each day about getting my preference, his reaction was too bad you’ll have to wait until after the holidays…..really!? The hotel is not crowed and I believe that there should have been an accommodation! Sorry for the black mark on a other wise great stay! Attitude is everything!I would like to amend my review. The Sr. Bar Manager (Brian) read my review and took action! My last night in the Westin (6 days) Brian while I was sitting at the bar brought in 12 cold Guinness Stout beers! Now this is why I stay at first class hotels…..Service! Without out it there is just a building! Nice job! My hope is that Justin will take note! I will recommend this Westin for above and beyond and a class act! Thanks for a now great stay!
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December 2023 by Mellie Grant
I had a great experience during my stay. I was warmly welcomed by a young lady at the front desk on 12/8 around 8pm. I then spoke with Austin and he went above and beyond to make me feel welcome and answer my parking question. While I was there I did in-room dining and Hala was soooo kind! She made sure all the condiments I asked for were in the bag and her warm hospitality was amazing.I even saw her the next day and she remembered me by name! What fantastic service.I wouldn't hesitate to return. I do wish they had soda options for in room dining, not just beers. And I was disappointed that no valet was available but again I would stay again without hesitation.Dust free room was a huge plus!
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December 2023 by Gamal Jadue
Five star because of the service. Very lovely crew greeted me at the front desk. And I loved Hala. She made my day during breakfast with her smile and making sure that I was catered too. Definitely staying here again. My room wouldn’t go above 72 degrees and it was cold outside, that’s why the 3 stars there. But that can be fixed.
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December 2023 by Danielle Clift
Our stay at this hotel was truly exceptional, all thanks to Bill! From the moment we checked in, Bill went above and beyond to ensure our experience was nothing short of amazing. His attention to detail, friendly demeanor, and willingness to assist with any request made our stay memorable. We highly recommend this hotel, especially for the outstanding service provided by Bill. Kudos to him and the entire team for making our stay unforgettable!
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November 2023 by Allshine Services
The customer service was outstanding and Haca was absolutely wonderful she really helped us with my handicap and made sure that we were very comfortable! I really appreciate the exceptional customer service from her.The food now that's the reason I'll give four stars the food wasn't good (Thanksgiving buffet) at all but boy was the customer service wonderful thank you so much Haca!
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November 2023 by Shannon Wilburn
We booked this property for two nights after the Thanksgiving holiday. We arrived around 8:30pm on Thanksgiving day. I’m sharing unexpected things in this review . First I want to share that this property is BEAUTIFUL and super convenient to Southlake Town Center, a high end shopping area with yummy restaurants. I didn’t realize that the property is less than a year old so everything was well maintained and new. My husband and I both sleep with flatter style pillows that have a lot of give and the new pillows here are huge and bigger than either of us could handle. My husband balled up some towels and stuffed them in a pillow case to sleep and I used the throw pillow on the chair and put it in a pillow case the first night. We asked about pillow options and these were the only option so we borrowed some pillows from my sister who lives nearby for the second night. I feel entitled even writing this….I mean who complains about a 4 star experience?! lol. Just setting expectations for others. Some great things about the property, the people. We had great service, namely Hala in the wonderful restaurant. We had breakfast both mornings and she was kind, welcoming and visited with us- she smiled and greeted everyone so well and really set the tone for our experience in the restaurant! We were thankful to get a nice upgrade because of my husbands status with Marriott and enjoyed a room with a large patio. We were there on a holiday weekend and the property was staffed well, but no bellman were seen on duty. I’m not sure if that is always or if it was because of the holiday. At the time of our stay, they only had 2 available carts to carry luggage to your rooms and upon leaving, they were no where to be found. Keep that in mind. I stay in a lot of hotels and I would put this as a top hotel experience (minus the pillows ?). I would absolutely book here again and plan to hang out at the fire pits in the common outside areas-they are gorgeous!!!! Thanks for a great stay.
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November 2023 by Allison Almquist
I cannot recommend this hotel enough! The hotel itself is very clean and beds are amazing but what really puts this hotel over the top is the customer service. We worked with Bill and he went above and beyond to treat us like we were the most important people in the hotel. He exceeded all expectations and makes the hotel experience not like any other hotel experience. We love Bill!!
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November 2023 by Love Every Dragon
Great hotel, convenient location, and amazing staff. We did a tasting for a party we’re hosting there and the food was delicious! Hala, who works in the restaurant, is the best. She greeted us with a big smile and went out of her way to make sure we felt welcome.
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November 2023 by Traci Swartz
A big thank you to the Westin team for making my weekend stay first class. As I walked into the hotel lobby, it looks beautiful, it smells beautiful and the customer service is top notch. My room was impressive! I will be back soon!! Thank you Bill, Sammy and the entire Westin team!
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November 2023 by Aaron Chethalan
Westin Dallas Southlake is a wonderful hotel to stay at, so we’ll kept, very spacious, great spaces for dining and an incredible staff.In particular, Austin at the front desk was so warm and welcoming to us as we were here for a wedding. Hala, was incredible she was so sweet to us and always saying hello anytime she saw us in the hotel and provided the best service and treated us like family!
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November 2023 by Tykes Need Bikes
This is a great place to stay in the Dallas area. The staff is very attentive and it is very very clean with modern touches everywhere you turn. The beds are perfect and the showers are very modern and luxurious. Enjoy your stay here!Food & drinks: A couple great restaurants on-site!
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November 2023 by Laura V.
Perfect hotel from the moment you arrive. Nathaniel at the front desk will welcome you with superb service. Room was spacious and spotless. Quick and easy coffee window to grab and go. Bar staff was kind and efficient. Beautiful porch area to sit by the fire and relax. Plus, if you like to shop, the choices are endless!!
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October 2023 by Drea Hickman
The stay was excellent, too short, really. Softest beds ever and very clean everywhere. Highly recommend this hotel and would definitely stay again. Nice clean hot shower, shampoo, conditioner, body wash, and a robe provided. Located in the center of everything in Southlake. Not too far from Texas Motor Speedway, our reason for this trip.Rooms: The rooms were very quiet, plenty of space and has a mini fridge but no freezer and a coffee maker and a safe. Beautiful view of the pool.
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October 2023 by Frank Ruiz
Lovely stay, great rooms and excellent service. The location is fine if you want to stay near the airport. The restaurant looks nice and it was busy for breakfast/brunch but I didn't get to try it. The staff are very nice and attentive.
