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March 2024 by Steve Ledbetter
It is almost as if we work for them. Rude and condescending must be the customer service training manual title. Are they paid based on how unhelpful they can be? As if we work for them and are doing them a favor? Last I checked, we pay their wages. Based on every experience we have had, we should save the tax payers money and shut the entire thing. Private industries are far better. I guess when there is no incentive to perform, this is what you get. It is consistent with a bloated bankrupt federal government. Do better!
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March 2024 by Adrianmtgo
Website says walk in yet rude workers say the website is incorrect. If that is the case why isn’t it updated? Unless staff especially larger bald white man
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November 2023 by Viktoria Fads Pro
Terrible customer service, specially from the supervisor!!!!
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August 2023 by Q. E. (Eros)
Staff were direct and polite.Their website says they take walk ins for passports. They do not infact take walks ins for passports.
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July 2023 by Calia A
I came to this location to get a passport. I had an appointment, I got there on time and I had to wait a little bit. But the manager and the person helping me with my appointment apologized for the wait. They were super kind and nice. I came to my appointment with my son and they were very kind to him, they made sure he was also happy.Even though I had to wait, the customer service provided by these two people specifically changed my experience and made it better.Also this location is so clean and surprisingly big. I found parking right away and didn’t have to walk much.
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June 2023 by Annie
Big strong men are the best in all of America! none of them.
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May 2023 by Komal Panjabi
I have been here for passport services, money orders, and general postal needs and I have always had the best experience. They are so friendly, always help you find the best way to send something, work so well under pressure when there may be a line out the door, and are always pleasant. I give Southlake post office 5 stars every time!
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May 2023 by Google User
The bald guy with the earring that works here is always rude and very unhelpful. Why is it that every post office has that one rude clerk?
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February 2023 by Haody Hao
A post office with a bad review is more normal than not. It checks out.
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December 2022 by Ihsan Almafraji
I will give 5 stars to The Rachel she is very helpful employee and she helps me with my family passport process, just one thing with customer service you need to wait your appointment time to start your application process even if no one in line that does not make sense , so they need to process any application in line and don’t wait someone he don’t show in his appointment
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November 2022 by Olivia Y.
They never answer their phone. Also, they delivered a package to the wrong house and still have yet to retrieve it. it's been nearly a week and it's impossible to tell if I'll ever get the package.
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September 2022 by Krista Nikolova
If I could give zero stars I would, super rude customer service as per usual in Southlake. I have never received worse Worst experience at USPS than I do in Southlake
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September 2022 by Like a Star
Avg wait time in line is 30 mins. Kiosks is down generally. And people working here are above 60 years.
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August 2022 by Mary Beth Holm
Leaving a 5-star review to combat the negative ones. Especially after one of the employees (I’m so sorry I forgot her name but she was great) kindly and patiently explained one of the notifications. She acknowledged that the system isn’t as detailed as they’d like but reassured me that my package going to my friend would arrive tonight!
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August 2022 by Mary Beth Wolter
Leaving a 5-star review to combat the negative ones. Especially after one of the employees (I’m so sorry I forgot her name but she was great) kindly and patiently explained one of the notifications. She acknowledged that the system isn’t as detailed as they’d like but reassured me that my package going to my friend would arrive tonight!
