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February 2024 by Rebecca Smith
Completely incompetent!!!!! Low selection. Barbie took an hour to find a bra
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February 2024 by Jessica Jones
This mall is super nice. I was on vacation and needed to hit the Apple Store which is at this mall, I decided to do some more shopping and found this Victoria Secret. Lots of options for both pink and Vicky’s, would definitely go again.
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February 2024 by 'ati N Mosi F.
My first time at this location came in, to pick up some items for my trip. I was helped by Kayla she was the most helpful cashier I've ever had in my life. She took time to help me with my order and help me fix my transaction so that I can get in on a good deal. She also helped me sign up for a credit card. I'm so grateful to have met her, especially because I was so stressed coming into the store right before closing. She was so patient and kind the whole transaction Thank you so much Kayla for making my experience at Victoria's Secret a great one. I'll be back for more.
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January 2024 by Sarah Schutt
Kaiden is AWESOME! I've been wearing the wrong size bra for so long, Kaiden sized me and then spent a considerable amount of time helping me find a couple bras that were comfortable and cute. She was funny, helpful and attentive, absolutely recommend visiting Kaiden at Southlake VS!
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January 2024 by Reagan weatherby
Kei’Amber was AMAZING!! Not only was she extremely patient and attentive in helping me find the right bra/fit/style (literally took over an hour of finding the right one because I’m super picky) BUT she also had the best attitude!! We laughed the whole time and I could tell she genuinely cares.Give this girl RAISE ?!!
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January 2024 by Cynthia Minyard
My daughter and I want to give a shoutout to Kayla at the Southlake location. She’s like the customer service MVP. Not only did she know the products inside out, made great suggestion's, and did it all with a smile through what seemed like endless options. Super impressed with their helpful vibe – she set the bar on an excellent customer experience. Big thumbs up for Kayla and team.
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January 2024 by Christine Ross
I went into VS and was AMAZED by Amelia and her willingness to help me! I previously purchased bras and had a fitting to ensure I purchased the correct size. When I went home I didn’t like how some of the bras fit. At a later date I was in the store shopping sales and in conversation stated how I was disappointed in how some of the bras fit. She asked questions about the fit and decided to provide me with another bra fitting just to confirm the previous size I was given was correct. Surprisingly, the previous size was incorrect. As she viewed my receipt, she asked that I try on some of the styles I purchased in the sizes she felt would fit me better and SURE ENOUGH she was correct! She allowed me to exchange the previously purchased bras for the correct sizes. SHE SHOWED EXCELLENT CUSTOMER SERVICE and made my EXPERIENCE EFFORTLESS!! THIS service is sooo missing in today’s world. I AM SOOO GRATEFUL for her WILLINGNESS to HELP! She made me feel GOOD about my purchase and LOVE the way the bras feel AND how I look in them!! I FEEL SEXY AND WHAT MORE CAN A LADY WANT THAN TO FEEL GOOD AND SEXY IN WHATEVER SHE WEARS??!!!THANK YOU SOOO MUCH AMELIA!!!
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January 2024 by Tara Sekora
Came here to pick up an online order (black bra with rhinestone back) due to the VS in Dallas not having it in stock and was pleasantly surprised by this location. The sales associate that worked with me was very personable (wish I could remember her name). She fitted me for another bra while I was there and was very knowledgeable and helpful. The store was also very well stocked and was easy to find what I needed.
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January 2024 by Bonnie Fleming
Robbie was amazing! She was so patient with me and she made me feel so comfortable. To be honest, I came in just to get underwear and I ended up leaving the store with a new wardrobe of bras that I had no idea that I could even wear! I feel like I walked in one way and definitely walked out a different person!I will be going back to her again.
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January 2024 by Cynthia M.
My daughter and I want to give a shoutout to Kayla at the Southlake location. She's like the customer service MVP. Not only did she know the products inside out, made great suggestion's, and did it all with a smile through what seemed like endless options. And she helped us navigate promotions allowing us to get an additional bra, stay within our budget, while tracking down inventory to be delivered (to different locations) due to low inventory of the colors and sizes needed. Super impressed with their helpful vibe - she set the bar on an excellent customer experience. Big thumbs up for Kayla and team.
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December 2023 by rhiannon heffley
RYLEE was so awesome. She’s so helpful and just gave me the best experience I could ever ask for at not just this Victoria’s Secret but any Ever been to. I will definitely recommend this store because of Rylee to all of my friends!
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December 2023 by Sofia Akhter
What a wonderful staff. A big shoutout to Amelia who has been a great help. Will be visiting this location soon.
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November 2023 by Emily
I came to this location with my mom and Robbie was our sales representative. She was absolutely incredible, the best I’ve ever experienced! She made sure we had everything we needed and ensured we were pleased with the options she brought us. She was very personable and highly attentive. The whole staff was wonderful. I highly recommend giving this store a visit to see Robbie for yourself, we will definitely be back.
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November 2023 by Nicole Teagno
My five stars is for a “specific”employee by the name of kayamber! She was absolutely amazing! Although there were several others employees working this young lady was the ONLY who TRULY cared for her guests and their experience! Went above and beyond with warm and kindness! What an absolute strong asset you have in her representing your company! Please take the time to share this and acknowledge this well deserved young lady for her AMAZING customer service! IT’s appreciated by your customers!
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September 2023 by Grace Olsson
Ashleigh was absolutely amazing, I could write paragraphs and still not be able to say enough nice things about her. I hope management treats her well because she deserves it. I went to Victoria secret/ pink after an annoying experience at aeri. I was immediately greeted and Ashleigh was excited to help, made me feel comfortable and got me Into my new favorite bra. It was as if we have been friends since highschool her customer skills are that good.
