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March 2024 by Robert Golson
Although overworked, I find the pharmacy workers to be most helpful. Chandler has been especially kind and helpful, even when some customers are less than understanding.
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October 2023 by Birgit Collins
I never ever like to give a bad review, I am always understanding and a forgive and forget type of person. This Walgreens pharmacy is absolutely awful. Every single time I try to get a prescription filled for either myself, my husband or one of kids it’s always such a hassle! All of our providers feel the same way, too, about this Walgreens pharmacy. Even a brand new doctor we have recently seen had a negative comment to make about this Walgreens location when they asked us what pharmacy we use.For example, my doctor sent 2 different scripts over to be filled on September 25th, due to insurance reasons the prescriptions could not be filled until October 12th. Called today, October 16th, because I still hadn’t received the message from Walgreens that my scripts were ready for pickup and was told just today that one of the prescriptions was on back order by the manufacturer. Why didn’t they tell me this on September 25th, THREE WEEKS AGO when they received the scripts from my doctor?? I am leaving town on a work trip tomorrow and need the medicine to take with me and it’s 6pm at night and my doctors office is closed!
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October 2021 by Pam R.
Went to get a flu shot at 4:40 PM on a Tuesday. No one was waiting as I was the only person in the area. Behind the counter were 4 people working including the pharmacist. There was one person outside at the drive through. Two people inside told me someone would be with me in a moment. I stood there waiting until 4:58 & walked out as no one had ever acknowledged me.
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August 2021 by Luke
Cancelled my Covid-19 test 10 minutes before the scheduled appointment.
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July 2021 by Larry Bracken
Walked into the store and was immediately stopped by 2 employees and told to put a mask on in order to be in the store. My business will now go to another company where the insanity of wearing a mask is not a \"religion\".
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July 2021 by Google user
Walked into the store and was immediately stopped by 2 employees and told to put a mask on in order to be in the store. My business will now go to another company where the insanity of wearing a mask is not a \\\"religion\\\".
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June 2021 by Jody Leigh
The Wallgreens in Southlake on 1709 is the worst. Moving any prescriptions immediately.
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May 2021 by Em
This pharmacy has failed me every time I've tried to use them. Every time! Nothing had gone smoothly when dealing with these people. This location needs some serious reorganization. They are horribly rude and uncaring,understaffed,they dont have proper stock. They dont respond in a timely manner,they cant even fill a very simple rx without issue.
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June 2020 by Chuck Frase
I buy a couple diffetent prescriptions here and have several discount cards on file. I typically pay $45 for my monthly prescription, but they always try charging me more. Its not until I tell them to check which discount they used the month before that they get me the right price. Today I went to pickup a prescription that I don't get regularly. They said it was $106! I asked how much I payed previously and they said $12, but that discount card had expired. They couldn't even tell me which card that was. I took the prescription and looked on GoodRX when I got home. Walgreens was 4-10x as much as every other pharmacy in the area. I called to return it but was told I couldn't after it left the store. I WILL NOT shop at any Walgreens ever again! Look below for proof!
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May 2020 by Charles F.
I buy a couple diffetent prescriptions here and have several discount cards on file. I typically pay $45 for my monthly prescription, but they always try charging me more. Its not until I tell them to check which discount they used the month before that they get me the right price. Today I went to pickup a prescription that I don't get regularly. They said it was $106! I asked how much I payed previously and they said $12, but that discount card had expired. They couldn't even tell me which card that was. I took the prescription and looked on GoodRX when I got home. Walgreens was 4-10x as much as every other pharmacy in the area. I called to return it but was told I couldn't after it left the store. I WILL NOT shop at any Walgreens ever again! Look below for proof!
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March 2020 by Miriam M
Worst pharmacy, it is sad to have this Walgreens in our neighborhood.
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March 2020 by Maria Paula Wilson
The pharmacy at this location is one of the worst I have ever dealt withFrom unprofessional to extremely slow on anything they do ! And the way they treat customers ! :(Don’t even know why the have the drive thru optionAll you do is wait :(((
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March 2020 by Eric L.
Call to get a prescription refill. Get put on hold with a message saying there's 3 callers ahead of you. Wait 10 minutes, now 2. 10 more minutes, now 1. 10 more minutes, and the message says "someone will be with your shortly". Wait another 10 minutes, and the system abruptly hangs up on you. Now repeat this process 2 more times and begin to seethe with indescribable rage. This is the experience you get at this location. (To be fair, everyone there does seem to be very friendly once you get ahold of someone. It's just getting to the point where you can speak to them in the first place that's the big problem)
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February 2020 by G Schueller
I'd recommend this pharmacy any time. They are extremely helpful and treat my family as family members, with care and concern for our health & well-being. The pharmacist will stop and explain anything we ask and make sure we understand new medications with which we are unfamiliar. I appreciate the high level of service and kindness offered by everyone behind the counter.
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February 2020 by Laura Loftin
Drive thru pick was awful. I was first in line, watched pharmacy worker check out current customer, no one else in line inside. Then watch new person walk up , she waited on them, ignored drive thru again, then another person, then another person. Why is there a drive thru? She did not acknowledge anything, it would have been helpful to just get an acknowledgement, or hey I will assist you soon. very unprofessional. Recommend customer service training "Cindy" . Then Tornado sirens started going off after a very long wait!