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December 2023 by Tanya E.
The service was great. The people were very helpful. They have an attractive & diverse selection of merchandise. I bought a couple of very nice items.
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November 2023 by Janet Hankammer
My husband and I were in the store yesterday looking for a jean jacket that I had seen in a mailer. We were neither greeted or helped. I would have walked out but I wanted the jacket. I might have bought more, but the sales associate could not be bothered. This was in the middle of the afternoon, and there were very few customers. I understand why.
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November 2023 by Kelli Shaine
Walked in last night around 6pm...not a single customer there except me.There were at least a couple of ladies working there and not one of them greeted me or even acknowledged that I was there as I walked through the entire store and looked at just about everything. I saw a couple of cute items and thought if I really liked them I could just go home and shop online. Will not go back to this location...not the first time this has happened.
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June 2023 by Tony Brooks
The staff was nice. The selection of clothing was nice, a little pricey, though. I purchased a pair of shorts for my daughter for $75.
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April 2023 by Crystal Finney with Hometastic Realty Group by eXp
Being a Realtor, I always have to look sharp and WHBM is my secret weapon! They are my go-to place and this location is exceptional. They are always so warm and friendly. Literally 95% of my wardrobe is from here
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April 2023 by Juliet Phillips
Had the most amazing experience with Julia. She was so sweet and kind!!
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April 2023 by Mechelle S.
Always love shopping at White House Black Market, it's a small store but seeing things I like online in person.The sales associates in this store are nice and helpful, they have been there awhile so it's always nice to see friendly faces, they do not make commission so they must pay them well. The quality of the material of their clothing is always top notch and love so many of their styles but sometimes they do not have my size so I do the shopping online.Also, note you get better prices online so remember that.They have a huge selection of dresses online so I do most shopping there.They have great styles for work and all seasons as needed.
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December 2022 by Betty Perry
My favorite to shop. The only place I am a legend
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September 2022 by Lela J.
I was on a mission to get a dress for an event. A friend recommended this place. I walked in and wasn't greeted. I walked around the entire store and was about to walk out before someone asked if they could help me find something. Snobby people. I guess I didn't carry myself as if I could afford anything there. Wrong. Big mistake. You only get one chance to make a first impression.
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May 2022 by Melissa Dale
I forgot my packed garnet bag when I was traveling to Westlake from Houston early Monday morning. I only had the clothes on my back and a gym bag for a weeks worth of meetings!Thankfully, I pulled straight into WHBM. Jennifer and the other sales associates immediately pulled up my sizes and had a dressing room filled with options within mins of my arrival.They saved the day for me!
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April 2022 by colton danser
This location has the absolute rudest staff I have ever encountered. I would never recommend coming here. My friend was trying on a dress that obviously had a hem issue. We were asking the staff about it and they went on to explain that she was standing odd and just needed to stand straight like a board if she wanted to wear their dresses. They explained that their clothes are not meant to sit in or lean in. I don’t know about you but we like to sit when going to dinner. This staff humiliated my friend and caused her to leave feeling like she had body issues. That’s staff needs to be trained on actually having customer service.
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March 2022 by T C
I find myself stopping in the store every few months to see if there’s anything I need to add to my professional wardrobe. I’m able to dress casually for work from time to time and often people mistake me for being less financially equipped than I actually am. The ladies that are working in the retail store sometimes, especially at the Southlake location can have a bit of the “pretty woman syndrome“ and have more than once treated me like I did not belong in their store.More than once I have proved them wrong by walking out with 5 to 7 articles of their clothing while on other occasions I have walked out empty-handed feeling uninspired to shop in an environment where I don’t feel welcome. In these days where people are able to work from home some or all of the time it would be wise for employers to train their employees to treat every customer that walks through their door as though they belong there.Consumers have multiple choices where they will spend their hard earned money, and I can assure you although I am more than able I’m not as willing to part with my hard earned money in a place where a $14 an hour employee looks down her nose at me, regardless of how much I may love a blouse or a blazer.
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December 2021 by Sharon
Love their clothes! Wish this store was larger though, it's too small to carry everything they show in their flyers. Very helpful sales people too!
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May 2021 by Diane Schmitto
Great service, selection disappointing
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April 2021 by Robin Burkhart
I went in for a pair of white slacks. 9 got a 20% discount and 300.00 later I am a whole new woman. Thankyou
