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November 2023 by Aceisthe Place
Have been shopping here for years now, and have always loved coming to our local hardware store because of the stellar service and helpful, caring employees. But upon our last visit, one of the managers Joanna was extremely rude to my husband when he was simply asking her if she was alright.He asked her for help locating an item, and she snapped at him coldly something about how busy she was. She did not appear to be doing anything at the time, and as he apologized and started to walk away, she continued mumbling things under her breath at him. He asked her if she was alright, but she started saying something about him accusing her of being in drugs! She might have been having a bad day, maybe she is under the influence, but it completely ruined ours. One star service for Ace as long as she's there. Won't be back.?
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November 2023 by Jesse Lokken
Great local hardware store next to where I live. They are always great at helping you find everything.
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November 2023 by diego
Always been super friendly and helpful as soon as I walk through the door
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August 2023 by T H
Great local hardware option, although some things I find out of stock from time to time.
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August 2023 by Roman Paul Gonzalez
Great! The have all kind of hardware and good prices
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July 2023 by Molly Parker
They go out of their way to help customers find what they need. Great home town service and terrific gift shop area.
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April 2023 by Chris Wright
Unfortunately, the owners do not pay the employees fairly, Several employees were promised verbally and in writing they would receive a bonus, and the company failed to follow through on the payment. We sent several emails and spoke with the manager who assured us the payment would be made.
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April 2023 by Susan Plyler
Awesome hardware store. Very nice & clean and offer a huge variety of everything for your needs.I used them for a U Haul pick up. I had to make a lot of time changes because of unexpected illness. They couldn’t have been more accommodating. There’s one employee that really stands out as the best. I called her “my Angel “ Joanna. She should win the prize of “employee of the year “0f all the Ace Hardwares.That being said there is one young lady that was extremely unreasonable & mean. It was a Sunday and Joanna was off that day.If you need a hardware store in the Spicewood or Lakeway area, I would highly recommend this one.
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February 2023 by Abhiram R.
Amazing customer service and extremely friendly staff. I highly recommend this business
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February 2023 by Cathy Glenn
Great selection of different hardware needs And very clean.
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February 2023 by Divya Kumar Sharma
Called in to check for a pipe fitting, Henna picked up the call and went above n beyond my usual customer service expectations. She even put me on hold and went to find the right fitting combo and that saved the day on a a Saturday. Aweosme customer service Henna. Keep it up and thanks for super help.
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October 2022 by T West
This is an excellently situated hardware store, which was clean, well lit, clean restrooms and friendly service.My wife and I rented a U-Haul van here, and the process was efficient and straightforward.
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September 2022 by Dave M.
Only rented a Uhaul there, but everyone I encountered there was super friendly and helpful!
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August 2022 by Barbara Kent
Very helpful. Gave full attention to customer. Friendly.
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July 2022 by Jessica Demny
Y’all, I am not a fan of hardware stores, but this place is amazing. Capri candles are enough of an incentive for me, but I can’t say enough good things about the staff as well. From Tyler’s laundry detergent to electric lawnmowers, we have always found what we needed here. So grateful to have this place nearby!
