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December 2023 by Diana Pinsonnault
We bought a new garage door opener from Home Depot and paid for installation. Northside overhead called once and left a message, then claimed to Home Depot that they had called back several times, which is a lie. Then, when I finally had scheduled a date to install, they didn't show. I call Cindy at Northside who told me that the installers came out but no one was home. My husband was home and our Ring camera never picked up anyone at the front door. When my husband questioned the installer about this, he was told that they don'y knock on the door. Does he expect his clients to be waiting outside for a four hour window??
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August 2022 by Denise Mika
They installed a roll up door to our barn with a controller which always comes with a remote. The remote has been on back order almost two years. I call every three months to check but all I get is extreme rudeness by Cindy. I am polite and last I looked I am the customer. I cannot understand their rude behavior.
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August 2020 by Shimara Lloyd
Terrible customer service! This company is completely incompetent! Kept money that was suppose to be refunded. Their service person took money from a tenant that was paid via credit card! Was told that they would refund the cash they didn’t! They told us our company didn’t have money! We have 6 rental properties! Do not use this company!
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August 2020 by Tom Lucas
Great customer service, very helpful and did a good job on my garage door install
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August 2020 by Nicole Lloyd
Look at reviews DO NOT USE this company! Terrible customer service do not pay them! If something breaks they will not come out to fix.
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August 2020 by Gary H
I have been waiting for 6 weeks for a door to be installed. I paid in full for the door and still have no door on my garage. I have called several times and get no real answers, they just say something to get me off the phone. Absolutely no follow-up. If someone screwed up and forgot to order the door or something, just be transparent with me, don't hide your mistakes. Update 7/24/17: Door arrived and was installed with THREE dents in it. Will update with a positive review IF the dealer corrects the issues. I bought a NEW door not a pre-dented door!UPDATE: They did finally make it right and replaced the dented doors; however, what a process to go through...
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July 2020 by cecilia Staggs
Horrible service! Yelled at me as a customer and hung up on me. Their techs took my garage clips, so that I couldn’t replace my garage door openers. Never called me back to install. I had to chase them down to get the doors installed after I had already paid. The women Cindy should be fired for such poor, poor customer service and yelling at a paying customer, and hanging up on me. These people were chosen by Home Depot, my next call will be Home Depot.
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April 2020 by Jane M.
Northside did a great job replacing our basic garage doors for beautiful, insulated carriage doors with windows. Now I can work in the garage without becoming over heated. The improved look of our house and garage is wonderful. These guys know their stuff. Efficient, professional and the suggested improvements to the mechanism of the opener that improved efficiency and didn't cost me more
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March 2020 by Vachael Starks
I called last minute and they showed Up with New garage doors, Installed. I was in a panic because I needed to secure my home. Your TEAM ROCKS!! THANKS SO MUCH!!
