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September 2025 by david davis
Employees are more then willing to help.
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August 2025 by walter mctague
Stopped by the spring branch store to get a hunting and fishing license was told they didn't have time to do it so much for customer service won't be back academy had time
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August 2025 by Eddie Alaniz
Very helpful staff
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June 2025 by Rico Ramon
Went in looking for a capacitor for a well pump. They didnt have the right one however. The manager that was on duty was extremely knowledgable about what i was looking for. Home Depot and tractor supply's employees were completly lost.
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July 2024 by M B
Had what I needed
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July 2024 by Sean Tipton
Cody was fantastic! We thought we knew everything about Stihl chainsaws…but Cody not only helped us find the right one, he also trained us on how to properly start and run it in a way to avoid major problems and service issues.
Best equipment purchase experience ever!
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May 2024 by Aaron Gould
The folks at Cragg’s are very helpful. Zach and Julian went out of their way to assist with the long pipes I needed for building my fence. Highly recommended. Thanks!
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February 2024 by E Russell
Great store! Everyone is very helpful and friendly. Always have what i need and dont have to walk forty miles!
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February 2024 by kevin hallmark
Found the hose for my propane tank I needed
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January 2024 by Make&FixitYourself Projects
Best local hardware store in Bulverde
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August 2023 by Jim Wright
Wide selection, if you can't find it here, you probably didn't need it ?
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July 2023 by John Estes
I think I'm back getting materials here, things have improved .
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February 2023 by Karl J.
Not sure what's going, I can't remember the manager from the last time I was here, but obviously he's not here anymore. Service used to be good and curious. I bought my chainsaw here, they used to charge me for a new chain, clean it within a couple of days and that's it. Now, they want to charge for a "diagnostic test". $37.50. Diagnostic test, LOL. A chainsaw. And of course plus the chain which of course is understandable. Oh, it's going on 2 weeks and still waiting. Sad for local businesses.
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February 2023 by Joshua F.
As a Contractor with over 20 years of experience in the trades I'm well aware of how businesses should be run.I read the reviews here AFTER having my experience, and that is my fault.When I first arrived I noticed that, despite the place being huge, there were only two, clearly overworked staff members helping customers and no obvious management in sight.Once the paperwork was done, and as we were loading the Skid Steer, one of the staff said, "If it won't start, just open this up and jiggle this wire. It'll work then." That was a red flag I shouldn't have ignored.I rented a Skid Steer, auger, and a trencher. Once I got the vehicle and parts back to the work site (which was 1.5 hours away, mind you) I discovered that they'd rented me an auger and a trencher that wouldn't work with the Skid Steer due to a hydraulic leak on the quick connects! I had to send my eight-man team home and turn back around to drive (through traffic this time, which made the drive take even longer) the stupid Skid Steer and equipment back to the rental place.Once I arrived, the staff member I'd spoken to apologized for the screw-up, stating they didn't know that the quick connects were leaking and they got me another Skid Steer. After about an hour of unloading the leaking Skid Steer and reloading the new Skid Steer, I still had to wait another 20 minutes while they moved a bunch of pallets that were blocking part of the yard. I've been to many yards, and this was the worst organized I've ever seen.By the time I got out of there it was already 3 or 4pm and I still had a 1.5 hr drive to get back to the work site, so I couldn't do any work that day.The next day I got the Skid Steer all squared away with the auger and drilled two holes before one of the lines blew out and the thing wouldn't work anymore. At this point, I'm extremely upset, and have nothing to show for all my wasted time thanks to their crappy equipment. I wanted nothing more to do with them, so I loaded up the Skid Steer again and it drove back to the place.When I arrived I asked to speak with a manager because the Staff member I was talking to was trying to hand me a bill for $1200 for playing chauffeur to their hunk of junk for 2 days. The Manager (or possibly owner, who knows), Doug wasn't even there and I had to argue with him over the phone. During the course of our conversation he tells me the following facts about how he runs his business as though they're perfectly normal and acceptable:1: He thinks he's charging a competitive rate per hour, despite the obvious age, wear and tear, and poor upkeep on his vehicles - He isn't, but we'll address this delusion in a moment.2: He doesn't know which parts go to what vehicles -- That one floored me. How do you operate a business you don't actually know how to run?3: He openly admitted that he doesn't test the vehicles and equipment. Ever. Especially before taking people's money to use them - This means he has no idea if what he's renting will actually function as it's supposed to. That's insane to me.At the end of our conversation, he tells me that he's not going to charge me for the auger, but that he's still charging me (at 450$ a day...$100 more than at least 3 other competitors in his area I called) for having the Skid Steer and trencher for two days. A trencher I couldn't use because I didn't have a functioning Skid Steer. He was charging me despite the fact that his crappy equipment made it impossible for me to use the trencher or auger for the first day because the vehicle was leaking, and in spite of the fact that his neglectful care for his vehicles prevented me from using the vehicle for the second day. What a freakin' scam. This man runs one of the worst, least prepared businesses I've ever had the displeasure to work with, and I sincerely warn you away from giving this man your money. You'd get the same use out of it by just burning it, and at least the f
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October 2022 by Barry Schimke
It's a hardware store. What guy doesn't like that!
