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December 2023 by Diana V.
My go to store. Most days is a pleasure to go to. I guess the holidays got to my cashier. She was not friendly at all.
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October 2023 by Marshal G.
The pharmacy sucks. They took the tv showing if your script is ready because a few liberals thought it was too much info. Kinda like no ID to vote. You can literally stand repeatedly in line up to 1.5 hours and for handicapped people it isn't helpful to say the least. Screw the few and help the many. Mr Butt would be ashamed at our treatment
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September 2023 by Mori M.
Was told that I was using a fake/or not using my own H-E-B card by the front manager because I left my hard copy at a friends so they sent me a photo so I didn't have to drive into SA today and get it, I plan my grocery shopping very purposefully because I can't afford not to... but the lady just kept telling me it's not mine and that it's someone else... I kept trying to explain that I'm the family member so I use the second card not their main... but she just kept belittling me... so I honestly just left the store crying with no groceries... love living in a world where we struggle enough to pay groceries and THIS is what H-E-B is concerned about.
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September 2023 by Meika J.
I'm addicted to this store! It has the perfect setup, excellent selections in every department get speedy checkout.
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September 2023 by Kay N.
So underrated and seriously the best customer service hands down. H‑E‑B has been my one stop shop for everything quality. H‑E‑B brands offer locally and humanely source products. They are setting the bar for ethical standards. This local branch is one of my favorite and hasn't let me down.
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July 2023 by Daniel S.
Early morning run to the grocery store. Not very crowded which makes it nice whenever you want to quickly get in and get out.I was able to find everything I was looking for and was in and out within 20 min.Store was busy with stockers and staff getting ready for the day but that made availability of things better.Thank you
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July 2023 by Jorge M.
With Krogers delivery in the area, this store is useless.For instance - I purchase 10lb of shrimp at $6 an lb. I go to check out and they charge me $160. You would figure that any monkey can do the math on this other than an HEB employee. .
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May 2023 by L D.
Only one checkout lane open out of 18 lanes tonight at 8pm. Long line, slow cashier. I asked to see the manager. Turns out to be a young man with no 'common sense'. Said he allowed several cashiers to take a break. Poor management, higher prices, self checkout options. C'mon HEB. As expensive as your groceries are you can do better than this. Highly disappointing!
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November 2022 by Betsy M.
I live exactly between two big HEB stores-- Boerne and Bulverde/Spring Branch. Unless I am in Boerne for other reasons, I always head east to Bulverde/SB. The staff just seem happier there, for some reason. I am now recovering from covid, and last night placed my first order for delivery through HEB. Delivery was exactly on time bright and early this morning, and the order was perfect aside from the items they had forewarned me were out of stock. My driver was very nice, and he was very understanding while I checked my order. (We did a sanitized tip "drop" from a safe distance.) I will not hesitate to use this service again should the need occur, but one of the highlights of my week is my HEB shopping trip. Not giving that up! Again, my HEB, you have exceeded my expectations.
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October 2022 by Jesse T.
The head chief and the "Cooking Connections" was EXTREMELY rude to us today. While test tasting a sample of some dip that was sitting there he leaned over the counter and in an extremely sarcastic and rude tone said "we are gonna start using using utensils ok guys!". He then went on to say "you are professionals and so you should know better" once again in the same rude, sarcastic and demeaning tone. I am not upset at the request to use proper utensils, but the way he did it was extremely unprofessional, disrespectful and unnecessary. This H-E-B is normally so full of nice people that I was honestly surprised. (Written in 2019) So here we are many years later and that same employee is still there being a complete dick to not only The shoppers but also to other employees. Not only was he seen by me reprimanding a employee about something he did not understand, but he did it while ignoring customers who had come up to the cooking connections area to ask questions and taste test some of the food. He's very unprofessional and extremely rude. I'm sad to see that this HEB allows that kind of employee. His name is Scott.
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September 2022 by Deeah K.
Love HEB! Every store is clean, has an wide variety of foods at competitive prices. The staff are always helpful and friendly!
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August 2022 by Monica B.
This H‑E‑B location is truly behind most other HEB stores. They are very limited on Gluten Free items. Walmart had a better selection and seems to care more about it. HEB on Evan has a wonderful selection. When you ask about them bringing certain gluten free items they either say they can't or I would have to buy the whole case. They don't seem to care about their customers that have disabilities.
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January 2022 by Mike M.
Cannnot believe only 3 stars, HEB is one of if not thee best supermarkets I've ever shopped.
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December 2021 by Veronica L.
I live in Hawaii where there are no H-E-Bs. I have family that lives in Bulverde so when I was visiting and we needed groceries, this is where they took me. O...M...G!!! I can't believe I have lived without an H-E-B my entire life!!! This grocery chain is truly God's gift to grocery stores. Anytime I visit, no matter the length of the visit, I always make it a point to make a trip to the grocery unicorn known as H-E-B. I mean, THEY HAVE CRUSTLESS BREAD!!! AND KETO MILK! Like most stores nowadays, they offer curbside pickup which is obvious when you walk up to the store. There is ample parking - which I assume here in Texas isn't as big of a problem as it is in Hawaii. To my delight, they offer two different sized grocery carts depending on your shopping needs. I always gravitate towards the cute little ones :) The store is seemingly immaculate, everything is in its place and organized neatly and orderly. The store is easy to navigate, but definitely a place where you want to go down each and every aisle, if not for necessity then for FOMO. If you are a fan of my reviews, then you know I harp pretty heavily on customer service. Maybe it's me, maybe it's Texas, or maybe the people are just genuinely good. At H-E-B, I could not ask for better customer service or nicer employees. And also notable is how happy and stress-free everyone seems. During pandemic times, it's hard to find happy employees. Obviously, H-E-B is doing something right, both for the customers and its employees. Some wonderful features: sushi station, deli, meat market, dispensable coffee grounds (that aisle smells amazing). I cannot wait to go back - but who knows when that will be :( Hey H-E-B, can you expand to Hawaii??? Pretty please??? I love technology so I love that they have an app.
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June 2021 by Curt C.
Gas and Groceries- Texas style! This grocery store is located along loop 46, right down from 281. It's a pretty big store, with a nice outdoors area with lots of plants and garden decor. It's actually not just an HEB, but an HEB Plus! Here everything's better. This one is a bit difficult to get in and out of. Highway 46 isn't wide enough for all the traffic that this mega gigantic grocery store, and all the other tenants in this shopping center create are trying to get in and out of there at the same time, causing slowdowns and rush hour traffic in Bulverde! Who'd have ever thought? However, all this traffic might be because the Cooking Connection booth is now handing out samples again. But the store is clean and the merch is always the best! This last time I got the HEB gas, much cheaper than Luke's down the way. Be sure to go for the Combo Loco deals! Plus, they now have an app that offers digital coupons. Whatever that department at the store is doing, they're doing it right! Download their app and see! Plus!