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February 2024 by Dale Hardy (No-Vail Dale)
Great customer service
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December 2023 by Michael
Not very crowded habit everything that I needed and of course the free water testing is always appreciated
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October 2023 by Anthony Hofbauer
Elle is great!! We accidentally called her at the wrong store and said that we needed to buy something really quick and it was 5:58 pm (they close at 6 pm) and thinking we were in the same shopping center parking lot, just two minutes away. We arrived at the store at 6:01 pm, however to the wrong store thinking Elle would be there; we had called the wrong store!! The store at we actually arrived at at Culebra/1604, at 6:01 pm, refused to help us through the locked door. When we called Elle back to apologize and she kindly spent 10 min to inform us and helped us with an online delivery order. We didn’t even know Leslie’s had online delivery. Wow!!! As business owners, we know Elle is the kind of employee that makes a customer experience memorable! Thanks Elle!
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June 2023 by Brian Johnson
I went into the store on May 13, 2023 looking for liquid chlorine, but they had none. I saw the cases of 12 of the Leslie's power powder plus with a sign that said $11.99. I was shocked when I got home and saw my credit card had been charged $155.75. I called just now and was told that it costs $11.99 for each 1lb bag in the box. I'm sorry, but this seems like deceptive advertising
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March 2023 by Kevnshelly A.
Anthony is not great at customer service and adequate at pool knowledge. High prices low service, probably meets the standard for current expectations. Room for improvement.
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July 2022 by Israel Sanchez
I went to have my water tested at this location a day before a big birthday party on July the 3rd. My pool was green and cloudy and was not hopeful my pool would be ready for my guests . The person who helped me was very knowledgeable and professional, she recommended in detail what I needed to get my pool clear. I went back today on July 4th and spoke to the same person manager Gabby to express my gratitude because what she recommended did work and my pool was ready for family and friends to enjoy. I have been coming to this location for a couple of years and they always get my pool back in shape. Highly recommend this location.
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July 2022 by Alesya Chepurnaya
Went to the store on Fourth of July to do a quick return and a water test of our pool the Manager on-site Gabbie De La Torre was really rude and with ugly attitude and when we confronted her on the spot to be a little more professional and being a little nice she turns around and tells us we’re being rude and we told that we’re gonna leave a review and it seems not a bit to bother her she just said go ahead and say hello from me to the corporate office….. people lately don’t care how they answer or how they approach customers that keep coming back…. We will no longer use this location due to people like her
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June 2022 by Mayra Tapia
My car was hit. Leslie’s pretended not to see anything, nor did they want to share cam video. If you aren’t shopping at their store they get mad if you park across from them. Racist and careless. Don’t shop there.
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April 2022 by Paul Lower
Staff have no clue about pool maintenance. Zero experience. Young kids with zero knowledge of their products.
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November 2021 by Luis Perez
Friendly service. They try to keep liquid chlorine stocked.
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October 2021 by George Weems
I stopped by last week for advice on my pool issue and the staff at theSpring Branch location was very helpful. I believe the managers name was Gaby and she was very helpful.
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September 2021 by Tony S
Had a horrible experience with the store mgr. She was condescending, demeaning, angry and ill tempered. Be aware!
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August 2021 by nelson cooke
These folks know how to set appointments the just don’t know how to KEEP appointmentsSorry folks will never use again for anything
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July 2021 by Jeff Shinn
Gabbie and Andrea are awesome!! I take my water to them once a week and my pool always looks great!! They are very knowledgeable and patient with my d*** questions.
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July 2021 by Rebecca Thompson
We have been using Leslie's Pool Supplies for over three years. Every time we go into the location at Spring Branch the manager Gabby is doing everything in her power to make sure every single customer is taken care of. Today as I waited to get my water tested I overheard a conversation with a younger employee and a lady at the water test counter. The employee had a hard time dealing with this very difficult customer and the manager stepped in to go over the results. I give kuddos to Gabby because she was very patient and gave precise instructions how to treat her pool. I just want to say that her professionalism and patience in dealing with difficult customers should not go unnoticed. Sometimes customers can suck the life out of good retail workers and I would hate to see her leave.
