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March 2024 by Mary Mount
If I could give no stars I would. They sent our 2 yr old’s Valentine’s gift to wrong address. Kimberly, the manager, said she would send a call tag. Never did. I left many messages for her & she never returned my calls. Jesse finally said he would talk to her. Never heard back from either. Worst customer service.
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March 2024 by Aaron Hankins
Shout out to Jack! The store was busy, customers waiting, phone ringing, and Jack was helping someone notarize something (I think) and he was multitasking like crazy to get everyone in and out. Thank you Jack for your ownership and sense of urgency.
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March 2024 by Michelle Steinmetz
The staff at this location is fantastic! I came in right at closing time, and Kimberly was so helpful, kind, and professional in assisting me with my Amazon returns. She was efficient, friendly, knowledgeable, and genuinely seemed to care about her customers. She is a wonderful asset to this company and an employee I would love to have on my team.Thank you, Kimberly! You're a great role model for excellent customer service!
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January 2024 by Maria Milewski
Fast efficient notary.
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January 2024 by Resa Bartlett
No matter how busy the staff are always friendly and professional.
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January 2024 by Sara Dickinson
I came in with a wedding crisis- and Jesse and Kim solved it! I had ordered a bridal portrait at a different print shop in town, and it fell through, and so I went to the UPS store in hopes of getting something printed. Jesse and Kim went above and beyond and got the bridal portrait printed and made it so easy to fix this problem. I will definitely be going here for all my printing and shipping needs. The team there is very helpful and knowledgeable about their services.
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December 2023 by Donna Frankovich
The staff at this store are so helpful and kind. I had 5 large boxes at least 30 lbs a piece. One of the associates helped me carry all of them from my car into the store and checked them in in just a minute. It was quick, efficient and friendly helpful service with a smile. I have frequented this establishment many times with always great service! Many service related businesses could take a lesson from this place.
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December 2023 by Marie H
I took a package in to this UPS store with a return shipping label, following all the instructions. The clerk who was serving me informed me that they do not accept firearms at that location, but that it must go to a HUB...but couldn't give me an address for a hub.Two problems with that. Firstly, we have actually mailed returned firearms at this location before. And secondly, the instructions on the return label clearly state that the package can be returned to ANY UPS store, Access Point Location, or even handed off directly to any UPS driver you happen to meet on his route. So either this particular clerk needs more training to learn what she can do...or she's just a lazy person who didn't want to do her job. Either way, that is unacceptable. A drive to the UPS store is a 1-hour round trip for me. And I really don't appreciate my time, money and gas being wasted.
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December 2023 by Leslie Gabelmann
Jack and Kimberly were both very friendly and helpful. They were super busy, but both kept their cool and worked efficiently. Jack was especially helpful and patient in helping me with a printing project.
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November 2023 by I C
Super friendly and fast customer service. Not stingy with tape when I needed a little for a package. Unlike another UPS store nearby in Canyon Lake.
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October 2023 by Bekah Ashworth
Staff is very friendly and fast. Kim helped me find and correct an issue I was having with processing my return on Amazon. She went above and beyond! I’m so glad we have a great UPS store in the area.
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August 2023 by Sherry Wolf
This store is amazing!! I was needing a set of documents printed late in the day and they were on top of it!! The staff at this store is always so helpful and friendly! I highly recommend them for all your printing and shipping needs!!
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August 2023 by Linda Robinson
###Edited reviewI did return today and Kimberly helped me. She was very friendly and helpful!I needed to return a few products to Amazon. I was having trouble figuring ot out. Kimberly, showed absolutely no interest in helping me... even when I asked for help. I asked another employee, Valerie, and she was very happy to help me and was very kind in the process. I found out when I was leaving that Kimberly was the manager. ? Thank you Valerie for your patience and help!!
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August 2023 by Courtney Frasier
There was an issue with a return having the wrong location and instead of asking me how I'd like to proceed the employee just ripped open my package and started removing items from the bag! Unfortunately, they happen to be intimate clothing which was pulled out for everyone to see. I've had several issues with this location. Don't open people's packages unless you ask them if it's ok! Incredibly rude.
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June 2023 by Joseph Spencer
The customer service at this location is above and beyond. You can’t just find this anywhere it’s just so refreshing to interact with such nice human beings. Always willing to assist and do it with kindness! It deserves a strong shout out to your team. If you are upper management reading this. Take care of those front line workers and don’t let ‘em go anywhere! ? ?
