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December 2023 by Shannon Colhoun
This club is an embarrassment. Of 9 stair climbers, 5 are not working. As an alternative, I jumped on a treadmill. Also not working.The club is filthy. The machines have layers of dust on them. Some of the cardio machines have multiple splashes of liquid on them which we can only presume to be sweat. (Let’s hope.) There are balls of dust and lint as well as debris collected all over the floor and around the machines. It’s been so long that the toilets in the women’s locker room have been cleaned properly, there are mildew stains around the bowls.So why do I still work out here? They closed the West Woodlands location during the pandemic, even thought that club was ALWAYS busy. Maybe they should find the GM from that club and ask for input.
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December 2023 by Austin Jones
Staff is super friendly. Has the majority of the work out equipment that you need. Usually isn’t super packed. Only complaint is the the upstairs is way too hot. Feels like it’s about 78. Don’t get me wrong I like to sweat when I’m working out but it’s definitely too hot.
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November 2023 by Michael Richardson
Terrible gym. First half of the year the place would regularly open late--anywhere from 10-30 minutes. Managers don't care. They fixed it for a few months and now it has started again. Two days in a row 20 plus minutes late. Same employee for all. Wish I could be that bad at my job and still have one.
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November 2023 by Christy Richardson
If I could give a 0, I would! This place is horrible. Never opens on time. When you try to bring this up to management, they either lie to your face (say they were open by 5:05), or say “we’re dealing with it”. This has been happening for over 3 months. I don’t think they are dealing with it. Not to mention this isn’t the first time this has happened. In 2022, it happened consistently for the entire year. Have tried to contact corporate (or at least someone higher than the gym manager) but that information is hard to find.
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November 2023 by Loni Rodriguez
Never again! Signed up for this gym because it had more to offer (or so they say) than planet fitness(my og gym). Was hoping to start going with my husband, who wanted to use the basketball court…. With that being said, we were there an hour and he got to shoot 3x…. 3x because others were hogging the court for so long and his 3 shots were in between there 2/3 games. He asked to join and of course “Nah fam we running this” so of course he was uncomfortable and didn’t wanna be there any longer. During his time, I went to checkout the equipment and was severely disappointed in the lack of things to do… Not just that, the vibe here is way off…. Just seems like a ton of stuck up gym nuts, rather than a comfortable environment. To top it off, the front desk staff tonight was rude and disregarding.Needless to say, I’ve already cancelled, got a refund(I will applaud that quickness) and signed back up for good ol Planet Fitness ??♀️?Thanks anyway 24HrFit.
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November 2023 by Antonio M
It’s nice but they need to hire an official cleaning crew and thoroughly sanitize this place on a daily basis. You cannot walk barefoot in the locker rooms as there is so much built up dust and grime. The big fans in the workout area are filled with dust that just blow more dust around the place & there are dust balls everywhere. Other than that the gym is the nicest 24 hour I have been to. Oh and it smells like sewer water half the time so that sucks. I’m gonna have to give it 3 stars.
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November 2023 by Judy Snelling
This gym is nice but filthy. There is black mildew in the wet sauna, the showers in the women’s locker room are dirty with clumps of hair from the drains. I have attached a photo of the hair in the shower. The women’s locker room smells like sewer. Also, the floor in the workout area has big dust bunnies. The only thing I ever see them clean is the stairs. I brought several items to the attention to the manager and the next week when I returned, nothing had been cleaned. This is the dirtiest of the 24 hour fitness gyms I visit regularly.
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August 2023 by Chris Brooks
This a modern facility with many amenities and modern equipment. The equipment is great, but I feel that they need more duplicates and benches due to the amount of members they have. Cleanliness is not the best, but it seems to have improved some since last year. The hot tub, pool, and steam/sauna options are great.
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August 2023 by Bradley Poole
Their staff doesn’t show up on time. If you have a busy schedule like me, don’t depend on this gym to serve your needs because they aren’t open when they should be.
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August 2023 by Cheddar Bob
Hate to say it, but the reviews are right! I couldn't believe that such a new building in a new area could be so dirty. During my workout today, I did not witness one person cleaning the facility. The machines are visibly dirty and appear to have been neglected for some time. Don't get me started on the water fountains and restrooms. This gym seemed too good to be true. Total letdown.
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August 2023 by Lamonica Wynne
I honestly want to start working out so that I can get back into the groove of things, I been here twice and no manager is on site, the front of the building has trash up to the top and overflowing onto the entrance when u walk in trash canisters are full. The service of the agents that I have come in contact with are not helpful and cannot sign up a member without having a manager available I asked when would one be there and she said maybe 1-2. This is horrible. The area is close to my home and want it to work but by the looks of things I may have to go to another location because this one is horrible. Service, cleanliness, etc….
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June 2023 by Kait B.
I saw a review a few weeks ago about how dirty the place is. Well, nothing has changed. I had good history with 24 Hour but everything changed after the pandemic. The place is dirty. Period.
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June 2023 by Samantha Doig
This gym has just been a disappointment. The only nice thing I can say is the staff is nice and there are a decent amount of Squat racks. The women's bathroom and main gym space are always dirty. Trash cans are constantly full.They run limited hours (so not even 24 hours of fitness.....) but are always packed with gym goers.
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June 2023 by Enrique Soto
Friday June 16, there was a whole group of people waiting outside the facility to get in. Store hours say open at 5 AM and no one was there, even called to see if the attendant was there or probably doing her opening checklist. After 30 minutes of waiting half of the group left. I’ve heard this has been happening before and this is very upsetting … makes me consider canceling my memberships and going somewhere else.
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June 2023 by April Auguillard
This gym is disgusting! I hadn’t been in while because I would go to Fitness Connection (with a friend) and I see I haven’t missed a thing. The 24hr Fitness in the Woodlands is way more cleaner and yet much older. I will not pay $53 a month to workout in filth. On a packed evening, I didn’t not see one employee making rounds to tidy up the place as the trash cans filled up.Oh, and the sewage smell will make you sick to your stomach.I have requested a cancellation.These were taking on Thursday, May 4, 2023 at about 6:30pm.
