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November 2023 by Coni M.
I've been coming to this location since March and I'll never go anywhere else for lashes! Yvette is beyond awesome and I just booked an appointment for Friday and spoke to Rachel, who was wonderful and sweet, too! My stylist, Ki, is the best ever! I had a few stylists before her that I really liked but when Ki does my lashes, I swear they look almost exactly the same after 2 weeks as the day she did them! And Ki is so fun to chat with that I can hardly wait until my next appointment to tell her something! I cannot say enough great things about the Klein studio other than they are uniquely superb in every way! Thanks so much y'all!!
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October 2023 by Yvonne Castillo
Friendly, courteous and professional service. Alexis is great, I love my amazing lashes.Service: Eyelash extensions
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October 2023 by Andrea Pickney
So happy Tony is back he is the best he always has my lashes full and beautiful. They also last longer when he does them.
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October 2023 by Nicole R.
My complaint concerns the deceptive practice of the owner at this location and handling of membership payment processing versus services. I am not big on lashes but get them every so often and felt the membership was more feasible. In August 2023 I lost my debit card and had it replaced. After notifying all my autopay accounts, I realized this membership was not worthy, so I did not notify them of my new account info, especially since it wasn't anything owed, and I was losing 5 credits. I received several courtesy text message reminders stating, "...that we have been unable to process your payments and to avoid cancellation of your membership & forfeiting any lash credits, please call..." did not call b/c I was willing to take the cancellation and lose my 5 credits. After 4 wks of receiving these messages, I finally received the usual message indicating my payment had been processed and to call to book an appointment. I was furious and enraged as to how they accessed my new card info. My bank explained that some companies have a contract with MC/Visa to access their member's new account info in such circumstances. At that point, I stopped payment through my bank because I felt more betrayed, plus wanted to know how would they handle the situation then. By the time my next payment was due, not only did I receive text messages, but also received several calls/voice messages explaining they were not sure why my payment was not processing, saying it was an unusual notice they were receiving. In the first place, why did the manager/owner send me the forfeiting text messages if she was going to proceed and obtain my new account info afterall? It's like she went behind my back to retrieve my new account info to be sure her location received payment regardless. I did not receive any message explaining that if the payment did not process they would still be able to retrieve account info and proceed as usual, so please call to stop cancelation. I did not receive any extra phone calls or messages as when she was not totally able to process the most recent payment. Finally, I talked to a representative about the processing of the most recent unprocessed payment and she explained that if I do not put a card on file I cannot use my credits. If this is how this company survives, I do not expect it to survive long, these are deceptive practices. As for the services, the individuals that work there, are super friendly, but as with any stylist, it takes time to find the right one. I agree with others, my lashes have come off within a week time, especially more so with one eye over the other, and sometimes, one tech has been absolutely great with making my lashes last for a month (I don't wear makeup), but the next time I go, they are no longer there or it's just hard to schedule. Also, I don't agree with paying extra for the pro tech. I would hope all techs are pros when paying $70 a month or more.
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October 2023 by Nicole Robinson
I consider myself difficult because I'm a heavy blinker, but my stylist was able to add my lashed quickly and they are still on. Great job!Service: Eyelash extensions
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October 2023 by Madith Milanes
I'm happy and look fabulous on my new lashes. Kristen is my stylish and she is very much pro and concern on how to take care your lashes. I highly recommend her.
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September 2023 by JOLYNN SWAIN
Kriston did an amazing job on my eyelashes!! It was my first time getting them done and was very nervous. Kriston explained the process to me and put me at ease. I would definitely go back!
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September 2023 by Alice Campbell
Got my lashes done here by Kriston and couldn’t be happier with the results!! Got them done somewhere else and they weren’t as good, so i’ll definitely be seeing her again!!!!Service: Eyelash extensions
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September 2023 by Ragen Powell
Wonderful staff, always very quick and do a great job. I always leave happyAnd are great at fitting me in last minute :)Alyssa was SUPER fast and great!Service: Eyelash extensions
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September 2023 by Hannah Byford
It was my first time ever getting lashes done, Ky was AMAZING. I didn’t know I was asleep till she was done! She’s very gentle and knew exactly what I was going for, with my little knowledge. Everyone was sweet and nice, I loved and appreciated how they explained the process of everything to me.Service: Eyelash extensions
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September 2023 by Rebecca Cannon
They made me even prettier! ! I LOVE my new lashes. Ki and Yvette are lovely to work with. I’m so glad I treated myself!Service: Eyelash extensions
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August 2023 by lauren hancock
i decided to try this studio after having a horrible experience somewhere else. i saw the stylist Alexis & was so happy with the result. she was so sweet and did exactly what i wanted. will definitely be seeing her again for refills!
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August 2023 by Christina Ornelas
Key is the best love my lashes and they stay looking great after 2 weeks that’s quality!!! Love this location everyone is so nice never have and problems!!Service: Eyelash extensions
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August 2023 by Lindsey Kusek
My stylist, Alexis, did an awesome job on my lashes! She listened and did them exactly how I wanted them, I love them so much! Will be returning to see her for refills!Service: Eyelash extensions
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August 2023 by Jennifer Comfort Cobb
Ki is the absolute best at what she does!! Love my lashes every time! Yvette is kind and super helpful up front as well. Love this location ?Service: Eyelash extensions
