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December 2023 by Zenia W.
I really love coming to this beauty supply store just because of the fun and close nit environment they have. They give really great customer service and have extensive knowledge on all the products they sell. The owner are very involved with their business which I love and they come through when you need them in a quickness. Also they leave room to build a relationship with their customers and helping them save on the things they purchase. With building a relationship with their customers they gain knowledge on what us as the customers need and they provide it. They make you want o come back and shop again! I love their rewards program and I go there so much and forget that I have all these points racking up.
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October 2023 by Ashleigh Talks
They’re rude. All of the women lack customer service skills. They don’t greet you, but only scan your items and wait for you to pay. Disgusting behavior. Also, there’s a $5 minimum for cards.
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September 2023 by Gaby M
I had the same experience as Chocolate baby. I’ve been going to this store for years and never had an issue. I just had a bad experience for the first time with the same lady wearing a hat. She didn’t say anything just snatched things off my hand and scanned them. No “hello, how are you doing, did you find everything okay?” Owners/managers-please start implementing strong customer service skills or you will be losing a lot of customers.
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September 2023 by Sandra J.
Please watch your receipt, they DOUBLE CHARGE items. Caught them 3 times already, so they must do it a lot. Buyer beware.
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August 2023 by V. T. C.
The employees here are so rude! No one greets you when you walk in or tries to help you. The employees would rather do the bare minimum and stand around the register and talk amongst themselves then help customers. I asked for a specific type of hair and instead of showing me where it was they just pointed to the aisle--- which is lazy.Also, the light skin woman with the light eyes (I think she is a manager) was extremely rude. She had a major attitude when I asked if they had a different length of hair. I could hear them talking about me as I left the store.
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August 2023 by N A
I won't ever spend another penny there! Walked in was not greeted, no one asked me if I needed assistance or what I was looking for, tired customer service..not the best options..you're better off going further down the road for better options and customer service! And there is a NO return or exchange policy
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August 2023 by Sherry E.
Very helpful staff and VERY well stocked store. YOU will find what you need here. A staff member was very patient as I tried on wigs and she was amazing at helping me find the right one.
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June 2023 by J Piper
I just love this place. I do my own hair so whatever I need is right here.Very friendly and helpful staff.This place is real clean, and the prices are great.Going there today, this will be my 7th visit.I highly recommend ❤️
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June 2023 by Chocolate Baby
Black ladies please be friendlier and more professional when checking customers out. The lady with the hat hazel eyes please practice better customer service. If you don’t want to work in customer service, find something else. I won’t be back
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June 2023 by Barbara L.
I went in there looking for a topper. I was concerned about matching my hair. A sales person helped me and found a pony tail that she claimed was a good match. When I was home, I tried it on and it did not match. I went back to the store to exchange it two days later. I was first told there was a no return policy. This was not displayed in the store on on the receipt. Then I was told it was because I had taken it out of the box and tried it on. It still had a tag on it. I had not worn it. Just beware.
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May 2023 by Roxanne Benton
Very lovely establishment. Fully stocked and exceptional customer service. We’ve found our new local beauty supply! Thanks so much ladies.
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May 2023 by Kimyatta D (attaymik)
After a horrible experience with Savit beauty supply in Conroe, we came here and should have come here first. Large, clean, well-lit store, friendly staff and a huge selection of wigs, hair and all manner of products; we had a ball and spent our money. They had a great sale for Mother's Day too so we saved money as well. This will be my go to beauty supply going forward.
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April 2023 by Danielle Searcy
All I have to say is they accept no refunds no exchanges I spent $300 in the store and they refused to let me exchange. I didn’t want a refund I purchase an item and it said 1B on the packaging. I opened the packaging it was not off black it look like a number for it looks like a light brown. I’m never coming here again. I will either drive out further to at least be able to exchange if I can’t get a refund now I have an item that I can’t use don’t know what to do with it they wouldn’t take it back and they wouldn’t exchange and the customer service is terrible. They all staying around the front and egg busy if you asked him a question just point.
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April 2023 by Adam Galbreath
This location is huge. Its always clean and easy to shop. Every time I've been in, there is ample staff to get help if you need it. The prices are reasonable and clearly visible on each product. I highly recommend this place for all things beauty supply related.
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April 2023 by Charis Velasco
Best beauty supply I’ve ever been to, always exactly what I need and I love the staff. The rewards program just icing on the cake.
