-
August 2025 by arlette lindo
Booked a car a few days ago for pick up in Spring TX and drop off in Savannah Airport SC. Although the Savannah Airport location left me very disappointed, the Spring location was absolutely fantastic. Joyacelyn at the counter offered great service and always helped with a smile. Would definitely recommend the Spring Avis location.
She also went above and beyond by making sure she called to resolve the problem I experienced with another avis employee at the Savannah Airport location.
-
August 2024 by Amanda Martin
Ran my credit card without telling me the price. Michelle said she NEVER tells the customers how much she’s charging their cards. Wow. I think that speaks for itself. Plus she has no customer service acumen.
-
June 2024 by Shannon Long
I had a one way rental from IAH to this location. I returned the car on June 1. Jay was most helpful and his customer service was top notch. I was there and gone in minutes (if that) and Jay was one of the most pleasant representatives I have dealt with in my travels. Great service with a smile.
-
May 2024 by Kristy Morris
I have had a reservation three times and each time
There has been no car available. I came yesterday no car. I came today for my 10 am appointment and they are closed. No call car and have to pay for another Uber. This is pathetic and the customer service is terrible. They did not even attempt to call
-
March 2024 by Angie Rasberry
Jason works the front desk at this location and he is always so helpful with a smile on his face. We drive out of our way to come to this locatuon when we rent.
-
March 2024 by Ileana Perez
This is the first time I’ve ever visited an Avis location that is not by an airport. Everything has always gone nice and smooth at those locations but not at this one. When I arrived i was not greeted and was just told to give the lady my DL and CC. I waited over 45 minutes for a vehicle that was reserved days in advance, and 45 minutes pass the reservation time. Upon my arrival to get my vehicle, that’s when the staff took my vehicle to the back to get cleaned. As the staff was in the back, the front desk was unoccupied and customers kept coming in. There was a couple before me that stated they were there 2 hours waiting. They stated that the vehicle they had reserved well in advance, needed an oil change. After the oil change was done, it was done on the wrong vehicle and they were waiting for the second vehicle to get the oil change done.I don’t know what they clean on the vehicle, because it was still dirty! The back windows had not been clean as it had marks all over them. No one walked through the vehicle with me upon pick up or return so I made sure to document all the damages on my own. When we left the location, there were so many customers waiting to get their reservations picked up. They definitely need more staff and plan accordingly if they know they have all these reservations. Definitely, would not be going to this location again.
-
March 2024 by Abhijit Mandre
Only thing I don't like is office closes at 6 pm and if late than charged for next day means tourists should drive fast to reach on time haha vacation spoiler timings
-
February 2024 by Desiree Pelikan
OK I had to give one start to make this review. They don’t even deserve this one star. This location is awful. We went in there and first of all there is nobody in the office. Apparently there was a group of them in the back outside because then they started to come in. We were sitting in the lobby for at least 5 to 10 minutes before anybody Asked us if we needed help then when we go through it they took our debit card. We had everything we made the reservation online and then they do a credit check for what reason I don’t understand what I’m paying right there. I’m not asking for credit and this is already the third time we tried to go there to get the right documents and they still they were rude and unprofessional , this company needs to be closed down
-
February 2024 by Lakeisha Orphey
Renting a car from Ms. Joyacelyn and Mr. Javondric was an absolute pleasure! From the moment I inquired about the rental to the moment I returned the car, they provided exceptional service. Their professionalism and friendliness made the entire process seamless and enjoyable. The car was in excellent condition and the rental rates were very reasonable. I highly recommend renting a car from Ms. Joyacelyn and Mr. Javondric for a hassle-free and pleasant experience!
-
February 2024 by cheree jones
Michelle wuz alsome help in everything I need I’ll give her 2. 10s overall
-
January 2024 by Latotsha Miles
The sales person was very nice and patient with me. She took the time to answer any questions that I had concerns about on the billing part.
-
January 2024 by Anthony Jasso
Nice vehicle with good price. Easy to reserve and return. It is strange the Expedition had 3 all season tires and 1 all terrain tire which caused the vehicle to shake when going 75 and above on interstate.Overall pleased
-
December 2023 by Vouge Donuts
Avis has lost me as a customer. I used them over the years but now I am not able to due to their soft credit check. Even though I am using a debit card that has the money for the rental and deposit. I also have proof of address to match my ID. Good luck on keeping customers, this company is going downhill.
-
December 2023 by Brian Mastin
I filled out my customer survey and left a bad review and surprise surprise I get an email that says:“Dear Brian,Thank you for renting with Avis!We noticed that you have not yet taken the opportunity to share feedback about your experience with us. At Avis, we value our customers' opinions.Shaking my head……..of course you didn’t get my review because your reps. hang up on customers when there are issues and need help.
-
December 2023 by Steve Hartstein
The staff is so friendly and courteous, that's why I've been going there for years.
