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March 2024 by Kristi Roach
Always friendly, courteous, and very professional!
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March 2024 by William Barton
They need to update what they say on the internet
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January 2024 by Angel Chambers
Wonderful people. Angel at the front desk always welcomes us with a smile and makes me feel like she's known us personally for years. Very comforting.
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December 2023 by I
Save yourself trouble and stay clear from this location and the Spring Stuebner one. Unprofessional, they do not follow up after appointments, they do not explain/address things clearly, not well trained, the list goes on. Surrounding Banfields (Woodlands, Magnolia, 1960, etc) are phenomenal.Replied to the attached comment on my post and no response.
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October 2023 by Mary Carson
Avy had an appointment for Oct 20 @ 11am. I was informed that since his appointment was at 11 I would have to drop him off prior to that. I dropped him off at 10:30. His appointment was for vaccines and his physical exam. I asked at which point I should expect to pick him up and I was told after 2 maybe closer to 3. It seemed a little bit long for a couple jabs and a physical exam but okay maybe they’re just monitoring him afterwards to make sure he’s fine. I called at 2:30pm asking if he was almost ready to be picked up. I was told he hasn’t been seen yet and the vet got behind with surgery and quality of life case. I get it. I work in medicine so I understand delays. Every pet parent has the right to know if things are running behind. But a 3.5 hour delay after the scheduled appointment is unacceptable. No human patient would wait that long without walking out. It is not fair to the animal. They don’t know what an animal’s history is with environments like that. I was furious. I immediately got in my car and picked him up. I got there and was told the same thing. I mentioned I would rather bring him home than have him wait more there. The representative I spoke to had him back out quite fast. He’s never going back there. I’m so grossly disappointed and will be looking at other animal hospitals.Our initial visit there last year was amazing. He was great and they handled him really well. It was the reason we went back today. Never again.
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September 2023 by Melissa Ramos
Very friendly and understanding staff. Very welcoming to my anxious doggy. Im comfortable leaving my baby here for his dental work.
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August 2023 by Mikey Lake
This place DID properly diagnose and treat all 3 of my dogs when my previous vet had the all on allergy medicine for 8 months at $100 per dog/no results. For that I am thankful of this place. However, this establishment come off as very disorganized. Honestly almost every time I visit or call, there is confusion, nothing serious but so damn frustrating it really makes me want to look elsewhere. But again they actually helped my dogs so as long as they are in good care, I will put up with the rest. Some staff is kind but some come across as rude or irritated.
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August 2023 by Pablo Abramovich
The service is excellent, but Please go back to the old system! Before you had an appointment, you took your pet, they took care of it and you left in 30 minutes. Now you have to leave it and come back in 3 hours! This one makes you waste a lot of time, and the worst thing is that my dog HATES the kennel
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August 2023 by sara guerra
I like Banfield and this location, the staff is great. BUT they change vets too often and the new doctors NEVER seem to read your animals history before they see them.
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August 2023 by Face FyreFox
This location worked so hard with me to save my boy post-cardiac failure diagnosis and helped us peacefully send him away. Thank you all.
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March 2023 by Terry K.
They encourage you drop off your pet, so I did --- five hours later I called to check because I hadn't heard anything and they told me unfortunately they haven't seen him yet. Unacceptable they all the pet to sit in a cage for five hours in pain and no one attending them.
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February 2023 by sebastian ortiz
Your pet deserves better. I have been bringing all of my 4 dogs here for years and they have always been great under the care of Dr. Van De Steen but since October of 2022 that change and now they have a new doctor that has been terrible. He is very unprofessional and seems to careless. I have had nothing but problems in all my visits since then and from looking at other reviews I'm not the only one. I have to call them to get result of ultra sounds and xrays after 2 weeks because they forgot to call me, They have a mix up with one of the medicines, or I take them to have a couple of things looked at and they look at one thing and not the other. so I have to set up another appointment for them to go back. Very disorganized. it's sad to see what this place has become. I will never go there again and looking for another vet. This Vet should not be working with animals.
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January 2023 by Anna Cathcart
This location closes early sporadically whenever they feel like it. I drove out there with my dog yesterday (12/16) after work to pick up my dog’s medication only to find that they closed early at 4pm when their hours state they’re opened until 6pm. Okay, fine. Maybe, it was an emergency or a one time inconvenience, no big deal.Again, I drove out today (12/17) only to find another paper taped to their door stating they closed early at 4pm. At least have common courtesy to post the entire week’s hours so your customers don’t waste their time driving over multiple times only to find the doors locked. I understand the holidays are around the corner so their hours may be modified, but give your customers more notice if you’re going to close early multiple days in a row.
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January 2023 by lindsey tidwell
We have been bringing our pet to Banfield for several years. We love Dr. Van De Steene and appreciate her care for our animals. She truly shows our animals love and gives them amazing care. Yesterday we saw Dr. Stietz for the first time and we were far from impressed. His professionalism was lacking during our phone conversation and I felt like he was far from sympathetic to my financial needs as well past conversations I had with other care givers. He almost seemed annoyed with my questions. At arrival to pick up our pets, he pulled my husband into a room and said "I don't appreciate you calling me unprofessional." Needless to say, he will NEVER care for our pets again and if we aren't able to see Dr. Van De Steene, we might have to find a new place to care for our pets.
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December 2022 by Anna
This location closes early sporadically whenever they feel like it. I drove out there with my dog yesterday (12/16) after work to pick up my dog’s medication only to find that they closed early at 4pm when their hours state they’re opened until 6pm. Okay, fine. Maybe, it was an emergency or a one time inconvenience, no big deal.Again, I drove out today (12/17) only to find another paper taped to their door stating they closed early at 4pm. At least have common courtesy to post the entire week’s hours so your customers don’t waste their time driving over multiple times only to find the doors locked. I understand the holidays are around the corner so their hours may be modified, but give your customers more notice if you’re going to close early multiple days in a row.
