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October 2023 by Google user
I know this location has a lot of bad reviews, but just wanted to share a positive one. We ordered one sundae and another order of just two scoops of ice cream using ubereats tonight. They called at one point and said they were out of a particular flavor, so I gave them an alternative for my sundae. When our order arrived, my sundae was perfect - the scoops were big, there was plenty of hot fudge sauce and nuts, and my husband's order of ice cream was perfect. We can't speak on how people have received service inside the store, or through the drive through, but our order tonight was delicious! Great way to end a Monday evening.
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October 2023 by Veronica R.
I hate to give them this one star but something is needed to post a comment.For this to be a DONUT SHOP, and opened all day they sure do sell out of all their donuts before 10:30am! What kind of business is this! Common sense would be make more donuts as you go throughout the day rather than turn business away. Bye! I won't waste my time and gas anymore at this location!
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September 2023 by Kristin
I know this location has a lot of bad reviews, but just wanted to share a positive one.We ordered one sundae and another order of just two scoops of ice cream using ubereats tonight. They called at one point and said they were out of a particular flavor, so I gave them an alternative for my sundae.When our order arrived, my sundae was perfect - the scoops were big, there was plenty of hot fudge sauce and nuts, and my husband's order of ice cream was perfect.We can't speak on how people have received service inside the store, or through the drive through, but our order tonight was delicious! Great way to end a Monday evening.
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September 2023 by Kenahdi F.
I usually get my coffee from this spot but I think this will be the last time. My coffee was given to me basically see-through because it was super watered down. (Like they didn't change the coffee filter before brewing another) and I asked politely if I could get a new one, and they gave me back the same one.
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July 2023 by Paul Villarreal
Idiots don't check online orders. My order two days advance and still didn't have it made. Useless employees at this location
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July 2023 by James C.
I love the ice cream at this store but I am a little bit more than disappointed in the advertising communication in this store in conjunction with door dash. I understand that the two things are two separate services but even in the store I have purchased a pint of vanilla ice cream and never been told I could get 2 for 1 pints in store, until today 7/23/23 (I have bought pints in store for $10 before and not been told this). I have been buying $20 pints on door dash with no notice of this in store policy, which may not be door dash's responsibility to communicate any in store offerings because they want to make as much money as they can, but circling back around to my visits to the store I didn't see a sign nor was I told to grab a second pint as they have a 2 for 1 deal UNTIL today, which is 11 months after I started buying ice cream at this store. Maybe the silver lining here is that this is the frustration I need to stop eating the ice cream so I can lose some of the extra weight I have gained, because it is incredibly frustrating to think of all the wasted money and lost product because of poor store signage and communication.
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July 2023 by John P.
This is a dual service location. It is also a Baskin Robins Ice Cream. I went in on 7/8/2023 at 10:30a to pick up a birthday cake for my daughter. When I walked in an employee named Chelsea was ranting and raving about another co-worker, openly, to where all dine-in customers were turning around. All while I was waiting to pick up an ice cream cake and have "Happy Birthday" written on it. I waited patiently behind the counter, when another worker came to check me out, I asked to have "Happy Birthday" written on it. The worker turned to the ranting Chelsea and she said, NO I DO NOT HAVE TIME TO DO THAT". What a pathetic attitude of a worker. Never again will I return to this location and will definitely spread the bad experience as much as I can through all social media. I will also reach out to corporate. STAY AWAY FROM THIS LOCATION. Plenty other better and more friendlier donut and ice cream shops around Rayford!!!!!!!!
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June 2023 by Isabel M.
The whole morning staff is always amazing!! My coffee is always made perfect. Mikey does such a great job.
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May 2023 by Darrell Fisk
Ice cream was very average. Service was good. They did want to charge $1 for a cup of water...bad business practice.
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May 2023 by Harley Merrick
Staff was rude as F, when asked for the name of the manager she refused to tell me her name. Sent a letter to corporate. Not only did the screw up the order they argued that it was correct lol. Called the next day and same "manager" hung up in me when I asked who was the manager the night before. Poor service, unprofessional staff, and customer service is pathetic
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May 2023 by Divine Shadow
I went to this establishment on 5/6/23 @1:45pm hoping to get my daughter a cool treat for her birthday. After waiting 5 mins quiet and patiently at the counter behind a white father and his 2 daughters who got service, I stepped out to go to Wingstop and decided to go back and try again waited another 5 mins and was never even acknowledged by either lady working.
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April 2023 by Edwin Colindres
Love the fact they have non dairy options. Try the Chocolate Mint non dairy
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April 2023 by Hunter R.
Rude and disrespectful! My card was charged twice and her computer and then told me that's a me issue!
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March 2023 by Trina Byrd
Zero customer service. I have been here about 4 times for ice cream inside the store (never used drive thru) and every single time no one addresses that you’ve walked in. They do not speak to you to greet and just wait for instructions. I’m looking at the ice cream and they just walk up and stand there, waiting with a sour look on their faces. You give your order, they make it and just hand it to you. Nothing else, no interaction or interest in being there.
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February 2023 by Katherine D.
Every time we come to this place they never have the very basic ice cream flavors. Why put the 31 brand on your shop if you run it like a basic shop.
