Billiard Factory is a reliable business known for excellent service and quality products. Customers praise the staff, especially Jacob, for being friendly, knowledgeable, and quick to help with cue tips and other needs. The installation team, including Thomas and Brandon, swiftly set up new pool tables, ensuring they play perfectly. Shoppers have found great value in the store’s selection, from barstools to game tables, often finding what they need after searching elsewhere. The staff’s dedication to customer satisfaction is evident, with long-time customers receiving attentive care even years after their initial purchase. Overall, Billiard Factory offers a friendly, helpful experience for billiard and game room enthusiasts.