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June 2022 by Gregg B.
Absolutely the worst customer service I have ever encountered. I made an appointment, YES I made an appointment at this branch for June 22.2021, at 130PM to open a couple of accounts. I brought with me a check for nearly $100,000 and the intentions of moving a couple of hundred thousand from my credit union as we have recently moved to the Tomball area. I approached the young fellow at the counter and explained why I was there FOR AN APPOINTMENT I MADE ONLINE TO OPEN AN ACCOUNT. He told me that I would need to go home and open the account online and return to deposit the check. I again explained the large sum of money made this problematic. AGAIN , I INFORMED HIM I HAD MADE AN APPOINTMENT TO DO THIS AND WOULD NOT HAVE MADE THE APPOINTMENT IF CAPITAL ONES HAD NO INTENTION OF KEEPING IT. Went next door to Wells Fargo and they opened a prime checking, platinum savings both of our phones for mobile checking and explained how to setup direct deposit for three pension accounts, one government pension accounts and our options for getting our credit union money into Wells Fargo. You don't want my money CAPITAL ONE, you won't get it.
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May 2022 by chiki chavez
(Translated by Google) Great(Original)Excelente
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January 2022 by I russ
The lines were long because one if the atm's were broken
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October 2021 by Matthew O.
They are a piece of shit bank whose ATM has more problems than Charles Manson. Only Capital One in the spring area so since they shut all the others down that were in the area
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August 2020 by Mark K.
What is the point of the lobby being open at a bank if no one is allowed to work in the lobby. I called and made a special trip to the bank today to have some of my account adjusted and no one was able to help me. Then on top of that I was charge for two Cashier's checks even though they hold a substantial amount of my money. No customer service at all.