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March 2024 by journey g.
employees are amazing but management is a joke- Jeff the manager is unprofessional as well as unfair to his workers DO NOT TIP HERE - the tips do not go to who you want them to the manager keeps ALL tips giving to the store highly Recommend going to a different grooming salon
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February 2024 by Jennifer G.
Worst place ever. These photos are self explanatory of why I would never go back. I went to go pick her up and there was blood coming out of her nose and had eye hemorrhage. The female groomer still had the nerve to be upset because my dog was not cooperating. She could've just said she couldn't handle my dog and I would've gladly went up there to get my girl. So heartbreaking to pick up your fur baby in those conditions.
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February 2024 by Charlie M.
My dog doesn't need a lot of grooming, but they were really quick. All I needed was my dogs' nails trimmed and her teeth cleaned. I don't see why there is a lot of negative reviews. I certainly haven't had a bad experience. Although they told me they are short staffed.
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February 2024 by Rick Hunter
Always friendly and very timely.
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January 2024 by Cindy Smithe
Friendly people and a gentleman named Steve Lord took great care of my dog. Wonderful employee!
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October 2023 by Tiffany B.
Wow I see that most of your reviews involve your employees being rude and that's a shame because here's another one. I'm giving a two only because my dog was groomed well. I still would not EVER Come to this place anymore and that is thanks to the rude ass groomer Bobby. First off there is NOWHERE on the website it says there will be a handling fee applied without the owner knowing and speaking with the clerk and the lady that bathed my dog I was told TWICE that the total of my dog was going to be $65 When we arrive to pick him up there is added fees on there stating it was a handling fee. Now the fee isn't the problem and I understand if my pet was doing a lot. My dog has separation anxiety and APPARENTLY was acting up the entire time from START to finish with Bobby. THEREFORE why still try and groom my dog if he doesn't like you OBVIOUSLY????? then try and add charges without even calling me (THE OWNER) to let me know. The ladies I spoke with all told me that he was doing a lot in there and he even bit someone but not one time did anyone state that there will be a handling fee added on to that. I spoke with a guy and he states no one in that facility knows about a handling fee other than the groomer. If I'm not mistaken when you get hired on whoever is the trainer is listing all the terms and conditions the employee must follow. No one told me or contacted me about the handling fee, Not even the Bobby btch when she took over to groom my dog. She obviously wanted the extra $20 really bad enough to deal with my dog biting her then instead of stopping and calling me to come pick him up and refuse the groom following proper protocol. Then to follow up with that and I call to speak with her. She gets loud and upset like I'm the one in the wrong when she could have refused my dog to begin with OR simply could have notified me about the handling fee like everyone else there notified me about everything else. COMMUNICATION IS KEY !!! She proceeds to hang up the phone in my ear after yelling not letting me speak at all. That's how you know when someone is wrong. Can't take what you dish out so you hang up which is UNACCEPTABLE. Like I said the groom was well done but whoever that big back Bobby woMAN is she should definitely be careful who she is being disrespectful with. She could have ended all of your jobs if you know what I mean. I see most of your bad reviews comes from you guys not having good communication skills and it's sad. Thank you and blessed day.
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September 2023 by Darionne Williams
I am new to the area and have been trying different groomers but I'll be sticking with CF. My girls came out looking perfect and the deshed treatment cut way down on the glitter floating around my home ? the staff was so friendly and I love all the merch available too.
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September 2023 by Ison Ardoin
My dog had a wonderful time there. I was scared to take her there since she have a regular groomer but she was booked. I told them what I wanted and they delivered. Yhe best part was that my Onyx seemed to enjoy her grooming experience there. I don't know the name of the man that groomed her put he was amazing
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September 2023 by Briana Silva
Do not recommend this place! When scheduling the appointment I was told that the price is $50 for a full groom for my 5 pound dog. I dropped her off for an appointment this morning at 11 am and she wasn’t ready until 4:20 pm. When picking my dog up the guy groomer told me the price is based on the condition of the dogs coat and how well they did during their grooming so the price would be $65. For the last 3 years I have paid $50 for a full groom at CF grooming and was always told the price is based on weight of the dog. I will never bring my dog here again. I used to love CF grooming but now the staff is rude and has horrible service! Not sure if the owners have changed but they always have new staff working each month.
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August 2023 by Yvonne S.
This groomer always leaves my fur baby looking gorgeous! Very nice job they do with our fur baby.
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July 2023 by A
They did an amazing job with my puppy, esp. for her first time. They were all so kind and I really felt special. We will be back!
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July 2023 by Kiara S.
DO NOT TAKE YOUR PET HERE. RUN AWAY I wish I could give this place 0 stars because the service was unbelievably bad. I requested for my pet to get a certain cut and even sent a picture of exactly how I wanted him to look and he looks absolutely terrible and not at all accurate to the picture I showed. When I picked him up the price was way higher than what I was quoted over the phone which was upsetting because I had budgeted for the amount I was told and typically groomers communicate any additional costs with you so there are no surprises at the register. Once I got in the car I called back because I just hate when this happens and explained that I truly did not like the cut and was wondering if there was anything they could do to fix it. They had the owner reach out to me and he was probably the rudest person I've ever met and it makes sense why the customer service was so bad. He was no help and even argued with me about the cut I requested and stated that his prices are his prices because he can't find anyone to work for $8 and there was most likely a miscommunication due to "little young girls being at the front". He was extremely condescending and continued to cut me off and mansplain the entire time we were on the phone. Im not here to tell anyone how to run a business but if your workers are having trouble understanding grooming cuts especially with a photo involved then maybe you should invest in educating your staff so these things do not happen. Eventually I just came to terms that my dog would just have a choppy haircut until I could find someone better.
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June 2023 by Brian B.
I wanted to like this place the staff were friendly and it was cheaper from where I usually take them but it's been a week sense they came here and they have been so tense and scared of us when usually go to their other groomer they are both so happy so I won't be coming back because I am not sure what they did to them
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May 2023 by Eric H.
I brought my dog here twice. The first time he came home with a big gash on his ear but I did not make a deal of it and chalked it up to a regular grooming accident. Unfortunately, when I brought my dog Spencer back the second time, they had allowed him to be choked long enough that it caused eye hemorrhaging. Imagine taking your dog to the groomer perfectly normal and him coming home looking like a 1980s stoner. I called and spoke to the owner Jeff and asked him if he would pay for a cheap visit to the vet just to make sure that the dog is OK since it happened in his care. he did not agree to nor want to and became rude towards the end of the conversation. The owner himself, Jeff, took no responsibility, and would not help me. I will not be bringing my dog back here again. I have attached photos to show you how my poor little pup came home. Sometimes, accountability is enough for forgiveness.
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May 2023 by Abby A.
The first time I brought my dog in everything went smoothly minus the fact they lost part of my dog's harness. The cut was $70 which I think is too much but I don't have many options because my dog needs to be in a muzzle. Today I brought my dog in and they said they would be done in 3-4 hours. I came in to pick him up after 4 hours and they said he will still need an hour and a half. That was very inconvenient because I needed to take care of important business downtown so I had to have my elderly grandmother go get the dog. They also couldn't finish the haircut due to my dogs behavior. That's understandable but they still are making me pay full price. If you are ok paying $70 for a puppy cut and the possibility of them taking all day by all means do business with these people. I will never take my dog here again.
