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February 2024 by Justin O'Keith H.
I do not know what has happened the last year, but things here have gotten really bad customer service wise. I had a great loan officer for my car. I have had a few car loans with ECCU. She was my main point of contact and my payments were taken out automatically each month. I needed some help and reached out to her a couple months ago and found out she left. It took my hours to find someone to speak to me about something so simple. I had to jump through multiple hoops but it finally got done. I then needed some more help a month ago and called. I waited on hold for over 30 minutes. I tried chat and no one was available. I then commented on their social media and about a week later someone contacted me. They then updated their website and payment systems a couple months ago. The roll out was a huge mess. I had to resign up for everything which also knocked out my auto payments. I did not know what. I had been overpaying for months and did not have a payment in December. I try to pay early and overpay to avoid added interest. I now have extra interest and fees because of the auto payment getting knocked out. I tried to submit my loan payment today and kept getting declined. I called my bank and they said the payment is coming through on their end as $0.00. They see the attempts but the amount is $0 even though on loan portal it shows the full payment amount. I called and waited 15 minutes to speak to someone. They put in a ticket and told me pay it from my bank account instead. Not what I want to do because that is not how I had my auto payments set up previously. The customer service has truly plummeted and it is sad because this used to be a really great credit union. It is like they quit caring and it is very noticeable.
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November 2023 by Yelp
*HORRIBLE ONLINE BANKING* — Every time I need to log in for online banking my credentials never work. Although, I already re-enrolled, after they messed up the system. I reset my password and still does not work. What kind of joke is this? Is it like this bank wants to force customers to use a cellular to do online banking; that is, going backwards? IF MEMBERS NEED URGENT ONLINE BANKING AND IT IS NIGHT TIME, GOOD LUCK BEING ABLE TO ACCESS YOUR ACCOUNT. You have to call them every time. What a mess!!! We already started considering a different bank.
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September 2023 by tecnetcom
This bank not only has the worst IT strategists, but also the most ¡d¡otic web designers. They decided to discriminate those who use computers to do online banking. Now everything looks narrow and pile up for cellular view, when, in my case, it is precisely the reason I don’t like to use a cellular for banking. Horrible! And instead of a smooth transition for the "new system", they couldn’t put a legend on the login window to say members have to re-enroll, because the old credentials don’t work any longer. In my case it took me half an hour to be able to find out by phone and by chat.
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September 2023 by Glechelle J.
i would give 0 stars if i could honestly. Def do not recommend Using them u will get screwed in the end & their customer service is trash.
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May 2023 by M R
Went in on a Friday at 9:30. Needed an auto loan. Became a member filled out the app all done before 10:00. Given a card for Julie Hibbard. She was in her office on the phone. Left it alone went home. Needed the loan asap, I mentioned and stressed that. Have a 820 score and income good felt would have been call the same day. Reviews stated good place for auto loan. Nada didn’t hear from her till late Tuesday. Had already secured the loan Saturday with FSCU wasn’t best experience for me. Wasted my Friday tbh.
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May 2023 by Amber Ferrell
Nasani is always so helpful and pleasant to work with! I try to go straight to her when I see her at her desk.
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May 2023 by Erick Schmidt
ATM is NOT federal credit union co-op as is listed! Wanted to charge me a $2.50 surcharge for using ATM.
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August 2022 by Amber Crowson
Cassie is amazing. Would recommend 10/10. Smooth process opening an account.
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August 2022 by Takeisha Johnson
Cassie was great! She explained in detail everything I needed to know about opening my business account! Really appreciated her patience.
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May 2022 by CHEYENNE CLIFFORD
Wonderful service, helpful friendly staff, and just the best people!! Alex and Cassie were wonderful and helped me more than I can say!! Great branch and banking institution. Highly recommend!
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May 2022 by Michelle Kyles
Breda was superb she was awesome in helping me with all my issues thank Brenda for all you do .
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April 2022 by Dakota Athans
My overall experience at Energy Capital Credit Union is outstanding. Cassie Hayes assisted us with both of my accounts. Plus, the credit union has more options to choose from. This Credit Union is way better than going to a big bank. I will highly recommend Energy Capital Credit Union to a friend and Family.Thank You Energy Capital CU.
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April 2022 by Kurt Wood
Garrett at Energy Capital Credit Union was extremely helpful and informative when we opened our high-yield checking and savings accounts as well as getting a great rate on a used car loan. The customer service at ECCU was top notch compared to our big bank.Thanks again Garrett!
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April 2022 by Roque “ROCK” Pena
Energy Capital Credit Union is a great place to open a account or get a auto loan. The employees there go beyond just helping you ,they make sure you understand the whole process and benefits of your auto loan or checking account. Great job to all employees of Energy Capital Credit Union...
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March 2022 by Jose A
Garret, (Branch Manager) and another lady (not sure the name) helped me with several things regarding my checking and savings acct. He went out of his way to contact one of my customers bank to give me access to my money before the weekend, anytime people go thus far to help you is a great sign. This ECCU location is in GREAT hands!!
