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March 2024 by Andrew Goodrich
Matt was awesome. I showed up close to closing on a weeknight after getting a blowout on the freeway. Helped me select the most cost-effective tire based on my situation, hooked me up with snacks while I waited, service techs went above and beyond on the repair, and I was out back on the road in less than 30 minutes. Great customer service all around
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March 2024 by David Cevilla
Matt over charged me if after I informed him I had some discounts to be apply. This place does not try to save Firestone customers any money, Tonya was not better. While I was there waiting on my vehicle the manager Gerald speaks to customers very rudely and is very gouchy. I mean not patient's towards customers.
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March 2024 by Aneesah Abdul-Rahmaan
Excellent service.
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March 2024 by Xero Rare
We have had a few issues here and there with this location being mid at best but the most recent was the worst. We were preparing for a trip so we got our car looked at by this location. We didn’t have time to go back but I wish I did. Since leaving this location my car was worse than I brought it in.The air pressure alert does not turn off anymore as I have had the air in them checked several times. The brakes make a screech noise like they’re grinding. They failed to tighten a belt properly (a belt they put in and was not tightened properly to begin with.) I am now preparing to spend hundreds more to have my car fixed from the tune up they provided.If this location is any indication of the quality that firestone strives for then it is best to steer clear. It operates more as a scam mechanic to keep creating more problems so you spend more with them than actually trying to provide the service they are paid for.
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March 2024 by Cortez Terrell
Every time I have visited this location I have had great service. The staff are very professional and always explain the work that is being done and also any other findings with my truck.
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February 2024 by Brandon Solcher
They had inspected my car prior to purchase, and said nothing was wrong. They helped me make a purchase of my vehicle! Thank you!!!
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February 2024 by Jack Ruediger
Got my Cayenne aligned today and it’s perfect. I was nervous about having Firestone do it but thankfully they have a great staff at this location that actually knows their stuff. Wish I could remember the name of the guy who did mine (2/17) He is great
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February 2024 by Liv Dowd
matt is great, great customer service.he did a great job getting me in & out quickly when last minute nail hit my tire.
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February 2024 by Frank Serra
I love this Firestone location. Always gets my car done with ease.
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February 2024 by Alex O'Bannon
Hit the stupid median on Rayford today which put a bubble in my tire. Was going to go to discount tire but after their aggressive sale’s tactics on the phone and them trying to force me to by two tires, I had enough and decided to go here. My care is fairly new so my tires don’t have that many miles on them. I came in and Carl was fantastic! Not only was he able to get me the exact same tire as I had on there but he didn’t push for me to get two tires. He as quick, friendly and not pushy. Had me in and out in less than 45 minutes. Thank you Carl! I will definitely be back in the future to give you my business!
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February 2024 by Callen Schwierzke
Staff were polite and helpful when I was in tough spot. Service times and prices are reasonable. Very little wait time as a walk in. Overall a very pleasant and helpful shop to work with :)
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February 2024 by Rajeshwar Reddy Baddam
They are doing good service to the customers , i likes it
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February 2024 by Eloy Serna
BEWARE! BAD BUSINESS PRACTICES!Brought my company vehicle to get a tire fixed, no other services needed. Although the location was Not busy, I had to wait 3 hours for my service to be done. I was LIED to about what “issues” my vehicle had and at the end of it, my company was charged for multiple services I did not ask for. The location also refused to give me a paper receipt when service was completed. I do NOT recommend this location, unprofessional staff, location does bad business
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February 2024 by Honey Wesley
The woman who greeted me as I entered the door was named Carly. She was incredibly kind, patient, informative and attentive. I noticed that same professionalism with everyone who came through the door during my 3 hour wait. (I didn't have an appointment and it was a busy Saturday afternoon, so I expected a wait time.) This was in Houston TX. I also had multiple encounters with Firestone in Knoxville TN. I've always had outstanding service from Firestone...a bit pricier than many, but still, very good treatment for their customers and very good service for my car.
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February 2024 by Carlos Canil
Excellent
