-
January 2024 by Covina D.
Needed Shared branching services due to out of town CU. Waste of time only able to get assistance with 750$ withdrawl not a full service shared branch.
-
January 2024 by Kevin D.
We thought we had found the "bank/credit union" that was a step above others, as the man who signed us up painted a rosy picture.New member beware! We have had many problems at this First Community Credit Union. The guy who signed us up said, "if you ever have an issue, just call me, and I make it right." We have tried to contact him many times and he doesn't return our calls. The reason we are leaving this Credit Union is that the web technology is poor at best, compared to other financial institutions we have used. One of the problems we've had was when we wanted to setup Samsung Pay on our phones. We have 4 bank/credit cards from different institutions. I was able to set up all of the first three in about 20 minutes. The FCCU card took me 35 minutes and I was unsuccessful in getting it setup even with FCCU's phone support. We have had many issues like this with FCCU's technology that we have not had with First Service Credit Union, or our Chase Card,If good financial technology is 'unimportant' to you, then you may want to give FCCU a try. If you want reliable, intuitive, and well designed banking applications, and good to great customer support of the technology, it is my opinion that you should look elsewhere.
-
November 2023 by Fran M.
Visited this branch twice, talked to customer service and sent an e-mail to try to solve a simple job: Pick up checks for a newly opened checking account. Personal Banker Daniel Arreguin opened up the account and I was never contacted to pick up the checks. He did not respond to my e-mail. I contacted Customer Service using their website phone number. When she could not help me, I asked her (Melly) to forward a message to Daniel and the Westview Branch for telephone contact about the checks. Again, there was no response. I finally scheduled an appointment with Daniel for the second time and the checks were there with a note attached "No phone number or email on file". I have been a customer since 1985. The staff could not find me?In my opinion, customer service was TERRIBLE by multiple employees. Should it take 6 weeks to get checks for a new account? As a long time customer, I was so disappointed in how a simple transaction became so difficult. Why did I have to go to so much trouble to get a box of checks?
-
October 2023 by Emmanuel Ampiah
Christopher Baiz is a gem and a great financial coach! He was very receptive and took his time to educate me and wifey as young entrepreneurs and business owners in this capitalist society. Excellent customer support from him. Highly recommended, ask for Christopher for all your banking and financial literacy needs.
-
October 2023 by MYA SYMONE
Lila Vu, is very kind and resourceful. She helped me open my account and has been great ever since. I been with the company for a few months now and will definitely recommend this location!
-
October 2023 by Karen Hernandez
Today I had the pleasure of meeting with Christopher Baiz, Assistant VP at FCCU in the spring location. He has very competitive mortgage rates and loan programs. Christopher is bilingual and with a passion for helping the community and educating. Stop by and visit him.
-
October 2023 by Ashley Williams
I had a great experience with Aaron Rodgers. He took care of me in a timely manner. He was very professional
-
October 2023 by Kayla Pendergrass
Arrived at FCCU and was greeted by a smiling and welcoming Aaron Rogers. Aaron was very personable, helpful and knowledgeable while assisting me today. He answered all of my financial questions with confidence which allowed my banking process to run smoothly. Aaron will be my go to personal banker while at FCCU.
-
October 2023 by Donya Pendergrass
Worked with Aaron Rogers. We were greeted at the door with a smile. He was very helpful and knowledgeable answering all our questions. Will request him in future for our banking needs.
-
October 2023 by Rayven Ware
Aaron was very knowledgeable assisting me with what I needed. To be honest I came into the location with a not so great attitude and I walked out with a smile. I’m not sure how much he makes or how much he’s valued in the organization, but this man needs a raise. Thank you Aaron
-
September 2023 by Isra Abu-Yaman
Lila is outstanding, her customer service and help setting up our business accounts was beyond our expectations. Lila is very knowledgeable and helps find the best solution to every situation we had. I’m truly grateful to have met her and hope to do business with First Community for a long time!
-
September 2023 by Angel Bridge
Lia Vu gave me great credit advice and got all of my concerns taken care of. Very polite and knowledgeable. Definitely be coming back for help.If you are looking for credit help she is the right help and is located at the branch off of 99N
-
September 2023 by Mandy Jones
We came in today to transfers our son's savings accounts and worked with Aaron Roger's. He was amazing! He was very professional and patient with us throughout the process and got us all taken care of.
-
August 2023 by Ayesha Fournier
So happy I found a bank that is affiliated with my bank in MA. I’ve been to this location twice and Aaron has been so helpful! Greets me with a big smile and has an amazing personality. Always comes through!
-
August 2023 by Des Mart
I had the pleasure of speaking with Roxana Aldana on the phone today and was very impressed of her efficiency, customer service, and positive attitude. In less than 30mins. we were able to complete transaction and do business with ease. Please take care of employees like her for they are a gem in your company and certainly an excellent marketable face that will grow your business a thousandfold. Thank you so much, Roxana, you are one of the reasons why I am staying loyal with FCCU for many years now.
