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January 2024 by Glenn Woolard
Very poor customer service! I called several times over a 2 week period to close my account, I was on hold every time for unacceptable times, finally got to speak to John on Jan 16, only to be put on hold for a long time, I couldn't wait, so I hung up, called again this morning to talk to someone with very bad English telling me my account must be closed because he doesn't see anything. I asked where my refund d of $240.00 was, his Nswer was, I assume it was mailed to you. Not a good answer! Called back and got the guy that put me on hold on Monday, informing me what I needed to hear. Unbelievable! I would NOT recommend doing business with federal tech.
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January 2024 by Dalasia Harris
The branch is awesome how they do things is a lil backwards I got a letter stating my account was negative but the letter came wayyyy faster then my card when they make them in 5 mins at the branch someone stole1600. Dollars out my acct they have no control of that but I do feel the process could be a lil faster
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November 2023 by nader serrieh
Stole my money from my checking account and left me with ZERO dollars not even money to eat because I was behind on my credit card. Stay away from banks that don’t care about starving you
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November 2023 by Trophy Trucking
This credi union is trash I applied for a secured credit card got denied really.Then they put a hard inquiry on your credit.Which brings your score down even more.
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September 2023 by Tom Cummings
Long holds for interbank transfers. Slow transfer of funds from one First Tech account to another First Tech account. Customer service didn’t call me back after we were disconnected even though I gave them my phone number. Underwhelming financial institution.
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June 2023 by Lorinda Perez
The worst customer service ever! I tried to speak to a manager and they kept telling me 2-3 days I will be able to speak to one. I spoke to someone named Michael and he was very rude . I don’t recommend going through them .
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March 2023 by Nagarajan T V
Great credit union. Has some decent offers on home loans.The atm network with other credit unions as well is helpful in cash withdrawal if needed.They have credit cards as well, but they don’t have great offers on them unlike larger credit card companies.Good personalized service.
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October 2022 by Yopi Asdf
Great service
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September 2022 by Penny Fletcher
Fabulous new location and my favorite bankers!
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December 2021 by nikki h
I've been with FirstTech for over a decade and they have helped me build my credit as well as refinanced my vehicle. The new location is conveniently closer and management is amazing. They were extremely helpful, informative and super pleasant. Thanks to Stacey I will be bringing my family back so they can open accounts with FirstTech as well. I will write another review once the fam opens their accounts.
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September 2021 by Eric Chen
Super nice people at this branch location! I was greeted by Stacy when I walked in and then helped by Jason.
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August 2021 by Ted H.
"Convenient"......so close to both HP and the new HPE corporate headquarters. Love all the restaurants and just the overall vibe of this area. Everything seems so clean and professional.
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July 2021 by James LeRoy
Awesome credit union. They have helped me go from the low 400 credit score into the 800s over the last couple of decades. Some of the people I have dealt with are still there they just moved to New location. If you go there is parking garage right next to the office.
