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November 2023 by Matthew Leon
The person who took care of me for my insurance repair was Tom Bracker, in which he provided great customer service in person and over the phone.The only reason for not giving a 5 star is because I didn't receive periodic updates as requested on my paper form,so I had to call every few days to see how the repair was going with my vehicle, also receiving my vehicle back without the AWD badge already on the vehicle,but Tom got that squared away before I left with my repaired vehicle.Overall, I'm very satisfied with Fred Haas Collision Center and would bring my Toyota back for any collision repair.I experienced great customer service and have no current issues with my repaired vehicle!
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October 2023 by elma juarez
I had the worst experience at this shop, I'm not the person to leave a review but here iam, please save yourself and go elsewhere. I was involved in a auto accident and decided to bring my car here, since is where I purchased my car. Got called yesterday to pick up my car wich I did today. The Paint job was horrible as you can see on the pictures below that's how Jesse returned my car to me. I asked him about the black streaks on my car, so he asked me to bring my car back wich I did. He had the body man buffed the area and within 15 min he brought my car back worst than before I have pictures for proof. Jesse was very rude and unprofessional. Now I have to deal with their bad service. It makes me so sad because im still paying for my car and they also got paid $6,259.93 from the insurance, i also called to speak to a supervisor but I was told he was not in till next week. Never again.
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July 2023 by Sharon de Marsais
I had a 3 p.m. appointment for an estimate on a fender bender and they said they were too busy to look at my car. Very poor customer service for a new car owner!
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June 2023 by ricky amell
First off, the associate I worked with Tom Bracker was great. He was patient and always had a positive attitude even when I was frustrated with the insurance company aka Progressive.With that, I will say Fred Haas does a good job but they will take a long time. Some of this related to parts availability. If you do use them, just know that they are very busy and do not expect your car back quickly.Again, Tom Bracker was great and really did his best to meet my high standard.
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June 2023 by Fab Ramirez
I want to thank the Fred Haas Collision Center team for doing an awesome job on my car. Thank you Jesse for keeping me informed throughout the entire process, for answering all my questions, and for making sure that it got done quickly. My car looks like new again!! Thank you!!
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June 2023 by S s
Left my car with them and was told I would be getting regular updates. A week passes and not a single word from them. I call them about 4 times in one day and keep getting transferred to Kim whose voicemail is the only thing I can talk to. I explain to the receptionist over the phone that Kim is probably busy and if she could transfer me to someone else so I can have an update on my car. She transfers me to Kim again and her voicemail greets me. It baffles me how hard it is to get ahold of a single person and I still do not know why the receptionist would transfer me to her despite me explaining she probably isn’t in her office bc I had just called 2 minutes ago. Called 7 times within 2 days, zero updates and couldn’t talk to anyone who could help. Really did not want to make the drive there incase my car wasn’t done but looks like I will have to.
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April 2023 by Eliza Marti
Friendly and great customer service. Love how fast they had the bumper ready for my car.
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March 2023 by Jackie Guzman
Staff was very nice and helpful! But Kim went ABOVE and BEYOND for me! I really appreciate all her help getting me back on the road with my car! ???
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March 2023 by Aziz Mohammed
Kinda expensive but they did a good job on my 2022 camry
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February 2023 by Dan Monson
I was in a fender bender a few weeks ago. My car was side-swiped. The Haas team (especially Kim) were kind, polite, and effective in negotiating with my insurance company and doing the necessary repairs. My car looks great again! Kim kept me informed throughout the process and answered all of my questions. Thank you, Haas family!Services: Painting
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October 2022 by robert tran
Honestly , after all the delays they put on the car, they had the audacity to have chic fil a lunch in MY CAR . I could go on a rant about how bad they are , however looks like other people have enough horror stories . Go to ANY other collision center is my advice save yourself the time, hassle and sanity that you will spend.Services: Steering & suspension repair
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October 2022 by Ngan Hoang
Do NOT waste your time here. Tom was taking my case and very poor conversation. They kept my car for like 2 months and he would not answer your call unless he wanted.
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October 2022 by noshaba anees
Went there , staff was very nice n friendly. We had an appointment. Went through easily. Waiting for the car back.
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October 2022 by Bee S
Went in for a free estimate. Very kind staff took care of me immediately. I was in and out in about 15mins! Blew my mind!
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October 2022 by Dianna Edwards
So far I am not impressed. I have not heard from my service advisor at all since taking my car there. Thank goodness my insurance company contacts me. My mind said go to Baker Nissan Collision but I did not do that. Today, 09.06, I called to speak to my service advisor, sat on hold for 15 minutes. Hung up, called back and was told he just went to lunch. Angry, yes, yes, yes. This was not the customer service I expected. I did not rate 5 minutes before you left to update me? I want Nissan to know about the service I have received, lack of communication. If it was not for GEICO, I would know ABSOLUTELY NOTHING about my car repair status.Malinda Edwards
