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March 2024 by Glitter Ali
Eww the male employeess didn’t even greet us or say a single word. frown on their faces . Terrible customer serviceNot to mention not wearing gloves ?
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January 2024 by Ariel Dixon
My favorite cookies! 4 stars only because in the last 3x we've been, the strawberry crinkle cookie was out. its one of my favorites.
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November 2023 by Maddie M.
*Disclaimer* Great American Cookies does not offer or market edible images nor do they apply any product to the cake itself. Decorations are icing only. I think it's safe to say, everyone loves cookies. A traditional chocolate chip cookie will send anybody into a frenzy, and even better a chocolate chip cookie cake at a kids party is total madness (in a good way). My son's birthday was celebrated months later than his true day of birth so we scrambled to get a quick cake done. This location has always been above the standard for timing, accuracy, and output of product. We've been coming to this location since it's opening and every time we order a cake, it's better than the last. This time we rushed to order a "ninja turtle themed" cookie cake without having any idea of what that might look like, without going overboard with icing. When we walked in to meet with the artist, she was warm and friendly and already had great ideas for the theme. We simply put out trust in her with our requests of there being some bare cookie cake and also that we were adding an edible image to the cake at home. She respected that and even measured out the dimensions of our image (see picture one) beforehand. She gave us ideas on our to store the sugary image and basically said good luck! Which is all we needed cuz the cake turned out so well!! The amount of icing she laid out for the image was just thick enough to absorb the image but thin enough to keep the cookie under it moist and firm. I'm absolutely pleased with this staff and their creativeness and joy surrounding their job. Its pretty awesome to walk into a cookie and ice cream shop completely satisfied for a birthday party that was put together last minute. Party turned out great and the cookie cake was the centerpiece! Delicious and fun!
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September 2023 by Brittany Romero
Ordered this cookie cake & brought it home only to find out they misspelled the name. For $36 you would think they would at least double check their spelling… make sure you check before you leave! We even made sure it was spelled right on the order form. ?
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September 2023 by Jano Villa
Floor is sticky, which is kinda weird. Makes walking in flippy floppies kinda risky, fun and rewarding all at the same time. Good service and great cakes though. ¯\_(ツ)_/¯
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August 2023 by Loretta Castro
We ordered a cookie for my daughter's birthday and it turned out wonderful. Actually it turned out better than I had expected. We have always received great service every time we have come to this location. Ice cream is the best
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April 2023 by Steve Flanagan
They'll let you purchase gift cards, but they won't let use them. They say their new systems won't take them, I contacted Great American Cookie Co over a month ago, no response on the subject. As of April 2023, they still can't accept their own gift cards.
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April 2023 by Julie Brazzel
If I could give zero stars I would. We ordered a birthday cake to be picked up at 1:30. When we arrived (a little after 1:30), the girl helping us said there was nothing in the computer despite the cake being paid for online and our receiving a confirmation email. The manager SAMANTHA was beyond rude and unhelpful. She kept insisting it wasn’t their fault… If she’d taken responsibility for something that clearly was their fault, it wouldn’t have been nearly as frustrating. WE had to figure out a way to make this situation somewhat right as Samantha couldn’t be bothered to figure out a resolution. I would NOT recommend this location (Birnham Woods) to anyone who wanted to actually receive what they paid for and be treated with decency.
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March 2023 by John Doe
The ice cream tasted old and stale. might as well gone to Kroger or HEB for some fresh ice cream. When i asked how old it was, they were rude and said “it didn’t matter”
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March 2023 by Krista Hoot
Recently under new ownership!!! Everyone is very kind and sweet and the cookies were great
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March 2023 by Dionne Richardson
Always nasty outside and Inside, lobby, floor and the work surface where the employee at. My husband be wanting ice cream I go to keep him company. Sanitizing and disinfecting is important
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February 2023 by Olerick Henderson
They have some of the best ice cream and such friendly faces and great attitudes I would recommend this place to anyone.
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January 2023 by Michelle Jaramillo
I Can now see why this place has so many 1 star reviews. I called and told them I was going to place and order. I placed it online in for 6:15 I showed up at 7 only for them to tell me it was not ready. Are you serious?? Supposedly they never received the order. Like how do you have an online service and don’t receive anything. It’s such an inconvenience to people we have a scheduled dinner and now I have to be late because the staff here couldn’t do their job. I really hope the owner fixes this issue. I will no longer be ordering from here would much rather do a drive then come back to this place.
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January 2023 by Meagan
I ordered a banana split this past weekend and the gentleman did not really know how to prepare it. Which is okay but the taste just wasn’t there since he added different things that normally don’t go on a banana split.
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November 2022 by JB Dearing
Location closes earlier than posted times
