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November 2023 by Javon S.
I ordered delivery on 11/5 and requested the plant based Philadelphia cream cheese. When I received the item it had been expired for over a week (10/28/23). I contacted customer service and she said it would be delivered the next morning (11/6) and she stated she left a note for the store to check the expiration date. Today, I again received that item and it too expired on 10/28/23! When I contacted customer service again, the response I got was " all of the items must have the same expiration date." This is completely unacceptable!! What if I hadn't even looked to make sure the expiration is good? How do you allow an expired item to sit on the shelf for that long? I am utterly disgusted and will not be shopping at this location again!
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October 2023 by RJMcEathron
Poor planning. I called on Tuesday to have a cake ready for Thursday at 11am. We're having a going away party for a co-worker, and the cake that I ordered is their favorite. Not only did they tell me the cake was delayed by "about 30 minutes," but they didn't even have any pre-baked. What's the point in calling to place an order if it's not going to be honored?
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August 2023 by Koren R.
Jacob deserves a raise. Without even asking he took my basket and loaded everything up for me. I mean I can do it myself every single time, but it was nice to have somebody do that for once, because today has been a long day, and he made my whole day just from that small act of kindness.
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August 2023 by Deyla M.
Just getting back from the HEB on Louetta and I just want to give recognition to an employee JACOB that was out in the heat collecting carts. When my husband and I got to our Jeep two our two toddlers and infant he insisted he loaded our groceries for us so we could get the kids into the car. He did not have to do this and could've just gone on with collecting carts but he went out of his way to be kind and give us amazing customer service. I WISH I carried cash to tip him!! It was so unexpected and helped us so much!! nextdoor.com/p/4sqw56H7K…
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August 2023 by Cheryle T.
As a new resident here to Houston, I'm on a mission to find my go to's. My daughter says HEB is it. Ok we shall see... yup it is and I'll tell you why, I'm an avid Steel Reserve 211 beer drinker very hard to find here, I met 'Raul' who gave me his business card so I could check stock before I drive all the way there. That's what I call customer service!! Thanks Raul!! See ya Saturday
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May 2023 by Amy Kubas
Ordered 1/2 sheet cake ($60) for a party of 45 today. My husband just brought it home and it will feed about 15 people. It’s the size of a 1/4 sheet cake. I am livid.
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April 2023 by Linda D.
First time that I've ever been inside a supermarket while in Texas . This was a nice one with lots of fresh produce and meats and some store employees giving out samples of food items and even wine to sample which I passed on lol ... Friendly employees and clean bathrooms were a pleasant surprise
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April 2023 by Elaina Albarez
Ordered a wedding cake over a month ago. I called and spoke with someone to arrange a cake testing and confirmed my pickup time, and they had it wrong. I scheduled my cake testing, and thankfully, I asked about the date because they still had it wrong!!! I called on Tuesday the week I was to pick up my cake and confirmed for 3:30. I show up right at 3:30 and they have not finished my cake. I expressed my frustration and was told it would be another 15 minutes. They didn't even seem to care when I expressed my frustration. I got a manager involved eventually, and they were back there laughing after I spoke to him. The "15 minutes" turned into 35. I was on a tight schedule with my setup time at the venue from 4:00-7:00, I ended up losing one hour of setup time because of them.Update: I submitted my review as soon as they gave me my cake. I literally typed this while I was standing there. By the time I drove the venue and unloaded my car, it was 5:00. Not only did I lose an hour of setup time, but this delay also impacted me from getting ready for my own wedding rehearsal. The gift card I was given was a joke. Setup time was part of the cost of my venue, and losing an hour of setup time not only cost me money but also caused a lot of stress. Not to mention, we had things that $ was spent on that we did not get to use to decorate with due to the loss of time. The lack of urgency, care, customer service, and most importantly, the attitude by the cake decorator was absolutely unacceptable.
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September 2022 by Starla W.
I usually frequent curbside pick-up here so I rarely go inside. My experience with curbside is always pleasant. I am never waiting more than 5-7 min before they are bringing my order out. The employees are great and my order is usually right. I've only had one item missing out of all the orders I placed and H-E-B customer service was great in refunding my money since I did not want to return to pick up the item. I'll always come back to this location!
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September 2022 by Ana L. G.
There is a gem in this store , her name is Terri. Boy her bubbly and helpful demeanor just made my Morning. I appreciated her being super kind and super human .. thank you Terri
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June 2022 by Mark T.
Shopped at HEB at 10pm when less crowded since we're at high health risk for Covid, and tried to ring our own groceries in self checkout to avoid more people touching our groceries; the 8 self-checkout registers were EMPTY. An HEB employee immediately gets in our face and tells us that we can't use self checkout (there were two of us and about 20 items, so we figured we could ring them up as separate 10-item transactions if necessary). But the employee got right up in my wife's face, pushed our cart back, and calls the manager on us for wanting to ring our own groceries in the otherwise EMPTY self-checkout area. We're old & immunocompromised & don't need this sh*t so we walked out and went to a competitor. Thanks HEB for wasting our time and being real thoughtful regarding our health issues.
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May 2022 by Clint M.
This is a HEB gas station. Who is the cheapest gas in town, today May 29 it is $4.01 a gallon
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May 2022 by Lavender L.
It's cool and all but their selection is so boring. I come here bc I can find things similar to what's at Walmart bc I hate Walmart so much I come here instead to get meat and produce but if you want something that's not in the perimeter of the store, oooweee,,, better go to Walmart or somewhere else.
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February 2022 by Natascha R.
Pick up orders are missing items 90% of the time. The most recent order we had several bags of items that we did not order meaning that we got someone else's order. We end up having to call to get it sorted it out making it much more inconvenient and time consuming than just going in and shopping ourselves.
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January 2022 by Crystal C.
I just got a pack of the chocolate covered strawberries and they are not good at all. There's no date on them but the strawberries are not any good. I would not recommend getting the chocolate covered strawberries from this HEB.
