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November 2023 by Javon S.
I ordered delivery on 11/5 and requested the plant based Philadelphia cream cheese. When I received the item it had been expired for over a week (10/28/23). I contacted customer service and she said it would be delivered the next morning (11/6) and she stated she left a note for the store to check the expiration date. Today, I again received that item and it too expired on 10/28/23! When I contacted customer service again, the response I got was " all of the items must have the same expiration date." This is completely unacceptable!! What if I hadn't even looked to make sure the expiration is good? How do you allow an expired item to sit on the shelf for that long? I am utterly disgusted and will not be shopping at this location again!
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October 2023 by Lynette Davila
Very nice and respectful staff.
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August 2023 by Koren R.
Jacob deserves a raise. Without even asking he took my basket and loaded everything up for me. I mean I can do it myself every single time, but it was nice to have somebody do that for once, because today has been a long day, and he made my whole day just from that small act of kindness.
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August 2023 by Deyla M.
Just getting back from the HEB on Louetta and I just want to give recognition to an employee JACOB that was out in the heat collecting carts. When my husband and I got to our Jeep two our two toddlers and infant he insisted he loaded our groceries for us so we could get the kids into the car. He did not have to do this and could've just gone on with collecting carts but he went out of his way to be kind and give us amazing customer service. I WISH I carried cash to tip him!! It was so unexpected and helped us so much!! nextdoor.com/p/4sqw56H7K…
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August 2023 by Cheryle T.
As a new resident here to Houston, I'm on a mission to find my go to's. My daughter says HEB is it. Ok we shall see... yup it is and I'll tell you why, I'm an avid Steel Reserve 211 beer drinker very hard to find here, I met 'Raul' who gave me his business card so I could check stock before I drive all the way there. That's what I call customer service!! Thanks Raul!! See ya Saturday
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July 2023 by Jessica LaCoste
This is the worst pharmacy I've ever been to. The staff are idiots and told me my Doctor needs to approve the prescription HE sent over. Called the doctor, went on a wild goose chase and when I come back the staff hangs up, doesn't admit to her making a mistake and conveying the wrong message. Besides that the systems are always down, nothing is on time. All this pharmacy is is an inconvenience. Every single time.
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April 2023 by Mary V.
I've dogged on this H-E-B for a long time. Loved it when it first opened and shopped here for years, until I got frustrated with customer service, selection, the parking lot and traffic in the surrounding area. Plus, when the new H-E-B opened at Gosling/2920, I was so impressed with that store, that I did my regular shopping there.How the tables have turned. I've started returning to this location because the Gosling/2920 H-E-B is constantly out of half of the items on my grocery list and customer service is non-existent. I was so surprised to find here:1. Prices on some items are actually lower than other H-E-B locations;2. Customer service now is incredible. Easy to find employees who know what they're talking about and easy to find an actual manager;3. Stock is replenished regularly, rarely with an empty shelf displayed. If you're looking for an item that's not carried, they will order it for you (already did this on several items - super pleased!).Traffic and parking is still a nightmare, but my shopping experience while in the store is excellent. This is now *my* H-E-B. Way to turn this location around!
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April 2023 by Linda D.
First time that I've ever been inside a supermarket while in Texas . This was a nice one with lots of fresh produce and meats and some store employees giving out samples of food items and even wine to sample which I passed on lol ... Friendly employees and clean bathrooms were a pleasant surprise
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January 2023 by Daniel Cobos
James the manger was walking out a customer yelling get the F out of my store with customers and thier kids hearing all this. This is so unprofessional of a manager they need to be trained to handle situations better than this
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October 2022 by Ethan O'Donnell
Fantastic, kind and helpful pharmacists and techs. They have always treated me well and provided quick service. They have accommodated several rushes I've had to request without any issues whatsoever. I greatly appreciate their hard work!
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October 2022 by Pete Martinez
The worse HEB. The latest, no Ozarka 5 gallon water jugs. Associate says they sell quick. Wait if you know this why aren't more ordered? Crazy...
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October 2022 by Noah Wilson
I Always have a great experience here when picking up medication. The staff is very hard working and kind.
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September 2022 by Noah Dunn
I Always have a great experience here when picking up medication. The staff is very hard working and kind.
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September 2022 by Starla W.
I usually frequent curbside pick-up here so I rarely go inside. My experience with curbside is always pleasant. I am never waiting more than 5-7 min before they are bringing my order out. The employees are great and my order is usually right. I've only had one item missing out of all the orders I placed and H-E-B customer service was great in refunding my money since I did not want to return to pick up the item. I'll always come back to this location!
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September 2022 by Ana L. G.
There is a gem in this store , her name is Terri. Boy her bubbly and helpful demeanor just made my Morning. I appreciated her being super kind and super human .. thank you Terri
