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October 2025 by pam gaines
I have used this Kroger pharmacy for 10+ years. Their level of customer service has slowly declined. The pharmacist is rude and talks down to the customers.
The techs are great they help with discount cards and everything just hope you don’t need to talk to pharmacist.
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June 2025 by Paty Gilpin
Great service I you don’t have insurance they give you fantastic discount! Thanks!
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February 2025 by James Young
The ladies here are soooo nice and professional. This is by far my favorite pharmacy.
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September 2024 by Gail Neely
I just reported them to the Kroger Corporate office. All of them needs to be fired.
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August 2024 by Lexi D
Maybe don’t hang up on patients while they’re in the middle of conversation… just a thought.
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June 2024 by Erwin Ramos
I've used Kroger Pharmacy in Frisco for years when I was in McKinney, TX and I had no issues with them. But this one is just the opposite of my experiences. They never seem to have any medications in stock and i ended up missing doses. They set expectations on when the meds can be available but they consistently fail on having the medications available. It's a backward experience when it comes to promptness and service delivery. Medicaitons are an important part of people's lives and they do not have the sense of urgency in fulfilling the patient's needs. It's just awful, and the location at Spring Stuebner is not any different, so I went with CVS. It's a damn shame these locations have totally devolved.
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October 2023 by Cat P.
My girlfriend lost her wallet and the associate, Kevin, didn't hesitate to check the cameras and help us out. She suffers from short term memory loss from a bad car accident and a lot of people get frustrated with this. He was very patient and helped us out immediately. Thank you Kevin. You made our visit so much easier than we're use to. You made her not feel so embarrassed. We appreciate you more than you know.
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October 2023 by Tiara M.
Money services department is Highly disrespectful! I called and spoke nicely the guy and he was rude. Then I came in and they seem to have an issue that I wanted to cancel my card.
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October 2023 by Tessa
Worst customer service ever . The staff and leadership are rude and they will not help customers . They are always 4 or even a week late on my prescription. The lady always talks down on me and treats customers poorly. They are not well trained here and I would recommend using another pharmacy
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August 2023 by Kriste Andrea Tujague
They have gone above and beyond for me. Especially Krystal M.Thank you for being so kind and helpful under such stress. You make a good difference.
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July 2023 by Margaret K.
Don't go to this Kroger. The Manager starts chasing people out and yelling at the customers... "We close in 10 minutes, etc." or about before closing time! Happened to me a few months ago then my son tonight. He literally made my son leave and not even grab some milk!!!!! My son even said it isn't 10 yet. I only need milk...I will be calling their Corporate office. He turned my son away! Such bad customer service! Champions Forest is my fave Kroger. Managers and staff there are awesome! They would never act like that to their customers!
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June 2023 by Dina Bourda
I can’t stand when they put u on hold for over 15 minutes each time you call this Kroger pharmacy. Some of the people I know there are amazing but you got some rude and ignorant people there that just pick up and put you on hold or will just hang up on you! I advice you to find a different location.
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November 2022 by Chris S
Best pharmacy I’ve been to in a long long time. The staff is courteous and professional. Would strongly recommend using them for all of your pharmaceutical requirements.
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October 2022 by Neain
Worst customer service ever . The staff and leadership are rude and they will not help customers . They are always 4 or even a week late on my prescription. The lady always talks down on me and treats customers poorly. They are not well trained here and I would recommend using another pharmacy
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October 2022 by Rwg Dreamy
I wish i could give zero stars. The staff is so rude. The manager Erreca is so misbehaved. She doesn’t come out when the customers ask for pharmacist’s help. She is always on her phone whenever we see her. Also the techs are rude when you ask them questions. I would not recommend this pharmacy.
