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October 2023 by Carmen Haynes
I would not recommend this nail shop to anyone. I got my dip service on Saturday, October 7th. The service was fine, however the nails were slightly lumpy due to the powder being on my cuticle. I didn’t complain as I thought that would be fixed during filing. It was not. When he finished filing my nails, I looked at the tips and asked if one of my nails had already cracked as it looked like the powder was cracking. He reassured me they weren’t cracked and wouldn’t crack as he had made the tips a little thicker with clear powder first. I leave the salon and go home, and the next day Sunday, October 8th while folding clothes, I notice two of my nails are chipped on my right hand. I called the salon and asked if I could have a refund as I was headed back to campus Sunday night and wouldn't be back in the area to get my nails fixed. Their receptionist informed there are no refunds on the services provided but they would be happy to fix my nails. I was fine with that. On my way to the salon I reached for my card in my wallet and another nail on my left hand cracked. When I arrived at the salon, the receptionist asked to see my nails to see what the issue was. She sat me down with a new nail tech named Tina who looked at my nails and told me that they were all going to chip within a day or two even if she fixed them. She then told me to tell the receptionist that she (Tina) was going to have to redo my entire set because they were all going to chip due to the powder being all over my cuticles and incorrectly shaped. The receptionist got the manager who came to talk to Tina to see what was wrong. Tina told him the problem and He told Tina to only redo the three nails that chipped. I then asked what the written refund policy was and told the manager that she (Tina) wouldn't have to redo my nails and work for free to correct someone else's mistake if they would just refund me my money. He (the manager) tells me that their policy is not to refund for service. I asked for a written copy of the refund policy, which he could not provide me with as he said it wasn't written down. He then tells me that Tina was no longer going to be able to service me because she had an appointment and that they would find another person to do my nails. I again requested a refund because I was not confident in the service I would receive at that point. He then said their refund policy changes at will and that they could only give me a gift certificate that expired in two days. Tina then offered to reshape and file all of my nails and redo the ones that had chipped. The manager was rude to both me and Tina as he was unhappy that she continued to finish my nail service. I thanked Tina profusely and apologized to her for the situation because it wasn't her fault. Long story short, the customer service was terrible during my experience and the refund policy is not enforceable as it is not written or readily visible in the salon. So please don't be afraid to push the issue if a problem arises.
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October 2023 by Meagan Cantrell
Ask for TINA! She stayed after they were closed to make sure my nails were perfect, she helped me believe in myself for an upcoming interview and she helped me pick the perfect color and shape that fit me. We laughed and it was an incredible experience. I drove almost 30 minutes to this nail salon and will never go anywhere else.
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October 2023 by Jordan Ervin
Make sure YOU ask for ALL of the colors. My tech gave me 2 books to look at & I wasn’t crazy about the colors. Then while I am up to pay, I see all these other color choices that I was NOT offered. I would have picked a completely different color. They didn’t even offer to fix them with a color I actually like.
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June 2023 by Savena Jagodzinski
I have been coming here for a year and every time I have great service. Today, Trish did my nails and exceeded my expectations of what I wanted! I'll definitely be back to see her!!Services: Sculpted nails
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June 2023 by Kate Logan
Been going here for over a year, but the last time the guy wouldn’t listen to me that I needed a new set. My thumb nail was loose and didn’t need a fill, it needed a new nail, and now look at the result. I have MOLD on my nail. He also chose the color he wanted for me, and despite asking for glow in the dark, they didn’t glow. So disappointed. So after this heals I’ll be finding a new nail place.Service: Acrylic nails
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June 2023 by Deedra Davis
I have a great experience every-time I come here. I was able to reconnect with my nail technician from 20 years ago. I met both her and my current nail technician at the same time years ago. Cindy has the same exact positive and fun energy as she had back then. Cindy tried something new on my nails and I LOVED IT! My job does not let me have the regular nail schedule I would like to have, but I feel at welcomed each time I come to THIS Nails of America. The front desk receptionist was amazing, friendly and funny as well. I will be back most definitely!Services: Nail painting
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May 2023 by Skyler Skyler
Bright and refreshing ✨️ my senses were pleasantly delight by aroma of the store, it was like a fresh sunny day☀️.the service was perfect .me and my mama were comfortable and plan on going again! Btw i am in love with my nails all credit to (-he amazing)Mr.Anthony he has excellent precision and gentleness.thank you :)Services: Acrylic nails
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May 2023 by Julie
Dawn was amazing she was so sweet she gave me exactly what I wanted she did so good I’m so happy with them I will definitely come back?????Services: Nail art
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May 2023 by Skyler Rain
Bright and refreshing ✨️ my senses were pleasantly delight by aroma of the store, it was like a fresh sunny day☀️.the service was perfect .me and my mama were comfortable and plan on going again! Btw i am in love with my nails all credit to (-he amazing)Mr.Anthony he has excellent precision and gentleness.thank you :)Services: Acrylic nails
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May 2023 by Erin Young
This was my first time here and the service was absolutely amazing… I had a shellac manicure, pedicure, and eyebrow wax. Will definitely be back in 2 weeks.Services: Nail painting
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May 2023 by Yamilett Moreno
Anthony did my nails and I love them ! Every time I come I rarely have to wait, they have private areas for pedicures that adds to the experience, offer beverages, and have wonderful hospitality. My new go-to nail spot, this set cost $80Services: Pedicure
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May 2023 by Gabriella Garza
WOW WOW WOW! I called ahead and booked an appointment with Tina who I had previously had an amazing experience with. I’ve had many bad mail experiences in the past, but I have OFFICALLY found my new go to tech! Tina was right on time and listened to what I wanted and did it EXACTLY! she was precise and exact but still very quick with the nails. I was in and out in just under an hour and she made the experience wonderful! the front desk workers were very welcoming and I had a PERFECT experience! I will be booking with Tina again for my next set!!
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April 2023 by Jessica Caldwell
Phillip not only listened and did exactly what I wanted, he made me fall in love with getting my nails done again! I had such an amazing experience and felt so taken care of on a busy Friday evening. Love this place and appreciate Phillip and his colleagues. 100% will be a loyal customer.Services: Pedicure
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February 2023 by Tara Carter
I had a great experience today getting my nails done. Xinia was fantastic! I will be back.
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February 2023 by Holly Conger
Christy was AMAZING! She gave me exactly what I wanted and my nails are perfect! She was also very quick but it didn’t affect the quality of her work. I’ll definitely be back!Services: Nail art
